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355 Santana Row, San Jose, CA 95128, U.S.A. – Show map
Excellent location — rated 9.3/10! (score from 88 reviews)
Rated by guests after their stay at Hotel Valencia Santana Row.
|Special Offer - Deluxe King Room|
|Special Offer - Traditional Double Room|
|Special Offer - Traditional King Room|
|Deluxe King Room|
|Traditional King Room|
|Traditional Double Room|
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51 properties in San Jose
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88 verified reviews
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Hotel Valencia Santana Row's staff speak: English
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Outdoor pool, Terrace
Fitness centre, Massage, Hot tub
Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in all areas and is free of charge.
Wired internet is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs USD 24 per day.
Room service, 24-hour front desk, Express check-in/check-out, Tour desk, Luggage storage, ATM/cash machine on site, Laundry, Dry cleaning, Meeting/banquet facilities, Business centre, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Allergy-free room, Non-smoking throughout, Designated smoking area
From 15:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Up to three children under 18 years stay free of charge when using existing beds.
All further older children or adults are charged USD 20 per person per night when using existing beds.
One older child or adult is charged USD 30 per night in an extra bed.
One child under 2 years stays free of charge in a child's cot/crib.
One child under 4 years stays free of charge when using existing beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 88 reviews
Value for money
Show reviews from:
This San Jose, California hotel is within 5 minutes' drive of San Jose International Airport, SAP Center and the San Jose Convention Center.
Score from 327 reviews Good
Only moments from San Jose International Airport and featuring free airport shuttle service, this completely non-smoking hotel offers easy access to area attractions along with contemporary...
Score from 179 reviews Very good
A short drive from San Jose city centre and the upscale Santana Row shopping centre, this hotel offers relaxing facilities including an outdoor, heated pool and an on-site restaurant.
Score from 57 reviews Very good
Moments from San Jose's HP Pavilion stadium and offering easy access to major motorways, this hotel features many free amenities and is close to many popular points of interest.
Score from 405 reviews Good
The décor is excellent, and the rooms are very spacious and clean. The Happy Hour, by far was the best that I've experienced in a hotel setting. The location is extremely user friendly for the shopper or bar extremist. I would definitely go back again!
Loved the location. Met some friends for Happy Hour in Santana Row and it was perfect to be able to walk to our hotel. The beds were very comfortable and the room was nicely decorated. Came with complimentary breakfast which was great. Very relaxing visit.
Rooms were not as sound proof as I would have thought. Did not affect our stay, but was surprised due to the quality of the hotel.
Location was perfect and staff was very accommodating and polite, we loved the fact that they went out of their way to make my fiancée's birthday special,
It was a beautiful hotel and the staff were freat!
Pillows were a bit too hard...we prefer choices of firm and soft pillows.
The bed was perhaps the most comfortable bed I've ever slept in! The room was spacious and clean with a nice balcony to watch shoppers on Santana Row. The shutters blocked out all noise and light for a restful sleep. The complimentary breakfast is quite fresh and the options are good.
The entry off the street could be more attractive. There is an odd, round ottoman in an area in front of the elevators and little else. It's not very inviting and doesn't reflect the quality of the rooms.
I love the Valencia hotel - its my first choice if possible...BUT
BUT, the hotel is undergoing renovations for few months and its SO noisy in the mornings that its just impossible to conduct "regular" way of buisiness life (i.e - Invite someone to the hotel lobby for a business discussion, or have a Skype in your room with someone..) Also, I got a room which has NO cellular reception....
Next to shops and restaurants, trendy/stylish decor, comfy bed, balcony,
Not too much information about the area - places where a visitor can go - none was provided at front desk registration - bathrobes are not comfy
Enormous room, comfortable bed, Excellent valet parking in a hotel/street built to look European. Good breakfast included in price.
Location, Wi fi, cleanliness, front desk service, breakfast
Price difference per day, convention tax , room was sparse, suggest another comfortable chair
I like the location because it's near the shops and mall, and how their was a lounge downstairs, free garage parking... Most of all the complimentary breakfast for our family... Thank you...!
I called prior to booking to see if there are double beds available at time of arrival because I have 3 children, the representative said yes. I went and gone ahead to book our stay. On the day of arrival they gave me a king bed, and the option they first gave me was a roll-a-way bed which is an additional $30. I called the front desk and questioned them about my room and request to have a double bed. The answers that I got was " there's no other available room" I even said I was willing to wait... He strongly said " we are fully booked at this time" but I had to be firm and asked several times to have a double bed bec. This is what I requested and I called prior to booking. Then, finally I was able to get my room that I originally requested.
Location and interior design.
Parking. Pay extra and have valet park your car.
THIS HOTEL IS ABSOLUTELY WONDERFUL. THE STREET IS NICE AND PLENTY OF RESTAURANTS FOR ALL TASTES, AND STORES AS WELL. THE HOTEL IS VERY CLEAN AND COMFORTABLE. I HIGHLY RECOMMEND THE VALENCIA HOTEL
Need to take an elevator to get to the reception — bad for claustrophobic
Location. Room was nice Pool excellent Breakfast included very nice touch I requested a quiet room and it was very quiet. Thank you (Unlike a previous stay my family did there. It was so loud they said they will never go back)
I was I'll the first night I got there snd ordered toast snd tea. Never got the tea even after calling twice Had to request room yo be cleaned one day as it had not been done by 5 pm The hotel is very nice but customer service us not at its best yet.
The Styling and the feeling of comfort were great. Rachel was awesome! We only stayed one night but will return.
staff superb, outstanding area, walking to restaurants, shops, bars. how clean hotel was is very important to us and this met our expectations. really should be a 5 star hotel. free breakfast was an outstanding buffet.
neede more places to sit outside during breakfast.
The goal was to hang out on Santana Row, which we did, but found ourselves enjoying the hotel amenities so much that we stayed an extra night. Looking forward to coming back!
Amazingly friendly staff, beautiful pool, comfortable rooms
Location is excellent
Could be great but a lack of staff and poor attitudes really let this place down. Also - housekeeping knocking on the door at 8am to clean the room seems a little early given the nightlife in the area
I loved everything!
Breakfast in the restaurant was ok; the eggs were the best mass produce eggs we have ever enjoyed.... We wished we hade experienced Santana Row before to realize that there were great alternative options to breakfast. We are looking forward to our next experience at Santa Row. The hotel staff were adequate but did not reach out to help or anticipate our needs; they could have made guests feel exceptional, rather than just another client.
Atmosphere, Big room, nice patio, complimentary water, newspaper
Noise on Friday night from the Bar/Patio, Slow elevator
Liked the location. Very close to all restaurants, stores etc. Rooms vey clean and very good decor. Beds and pillows comfortable. Buffet breakfast was good and best of all was the free wi-fi.
Sometimes was a bit noisy. Guests noisy in corridors very late in evening.
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