Verve Hotel  

The hotel staff were excellent in all of their interactions with guests! The manager, in particular, went out of his way to help and advise, ensuring that each & every guest was given the best service possible! The hotel itself was very clean, comfortable & was well located for getting into the centre of New York city via an impressive choice of subway stations within easy walking distance. The rooms were light & airy with good facilities, ours in particular having impressive views of the Manhattan skyline! The complimentary breakfast was superb and readily available each morning until 09.30, with items being constantly replenished by the hard-working breakfast staff. Complimentary hot drinks were also available at all times of the day or night! This has to rate as one of the best value hotels we have ever stayed in via booking.com & would recommend it to anyone without reservation!

We cannot fault this hotel!

Breakfast; Internet free; quietness.

The surroundings

The hotel is an excellent choice if you plan a budget trip to new york. Tom and the staff are doing their best to keep everyone happy. The rooms are spacious and clean, breakfast is O.k, the area is safe and developing ,subway is only 2 min walk and there are a few delis ,coffee places and restaurants in close range for the basic needs, dont expect much though. As a conclusion the hotel is more than definitely recommended. One thing they should notice is the ice machine outside room 311 which is a bit noisy during the night

Very clean, nice room, and good location

Nice bed, clean room; secure parking.

1. $100 "security deposit"; 2. $25 charge for hotel guests to park; 3. Limited hot water in shower! I would only recommend this as a hotel of acceptable LAST resort because of these extra "surprise" charges, (#1 & 2 above), which are NOT typical of comparable hotels in the region. My wife had an interesting observation/tactile experience: the bathroom tile was incredibly COLD, despite cranking heat! Strange.

Nice staff, good location - only 10 min from Times Square with the subwway. Good value for money. Would stay there again.

What I liked best about this hotel is the fact that it is so close to Manhattan! One stop away from Manhattan and only a short walk from the subway stop to the hotel. The breakfast in the morning was also very handy, because it fueled us up for the day. It also had a washer and dryer for its guests which was especially great for us as we were on a two week long vacation. The staff, in particular the front desk reception and Tom, the general manager were very friendly and were always greeting you with a warm smile.

Only two things that weren't great - how loud it gets (because of its proximity to the subway station) at night that sometimes it's unbearable...and the lack of communication between the people who work at the front desk (who were absolutely amazing) and the managers (aside from Tom, who was amazing as well). We had a problem with our booking and ended up having to stay cooped up in our hotel room until 4:30pm when the manager finally showed up to work on a normal weekday. The front desk had known since 9:30am that morning that we needed to speak to a manager to resolve a large problem as quickly as possible, but did not have the tools to contact the manager. No phone number of the manager. Really? The front desk staff were friendly but lacked communication with the higher level managers. Huge problem.

Very clean, friendly staff, excellent location (1 block from metro station: reach downtown Manhattan in less than 1/2 hour), excellent breakfast

Handy for manhattan and us open tennis. Very good breakfast. Com Fortable beds

Slow to deal with wet carpet at window

We were very pleased with the hotel. I gave Fair for comfort only because of the traffic noise. We found NY very expensive but comparing other hotel we stayed (Roslyn, Long Island) we would recommend this hotel as quite close to a Value For Money hotel.

Three things 1. Nothing 2. Nothing 3. Price. 10 USD per night cheaper and I would call it Very Good Value for Money.

Five minutes walking from two subway stations (with direct trains to Manhattan and jfk airport). Kind staff. Free hot drinks. Free left luggage. Printer and computers available.

The Room

The room was very comfortable, a person staying would not now this by looking at the name on the building or location. I think it's in the prefect spot for future use as manhattan gets over booked and it only 15 minutes from the city. Going accorss the 59th street bridge you can see it, but people who did not stay there would not know what kind of place it is or even if it's a hotel. Seeing the comfort Inn and other hotel names, your would be in the blur to chain industry. The area will get better with time and i'm sure the name of your hotel will grow with the area.

Excellent location, close to subway, friendly and helpful staff, good breakfast, comfortable and clean facilities in very good condition

One occurence of compromised room security