Villa Florence Hotel    

We enjoyed our stay. Excellent location to tour the city, however paid for location. The room was comfortable, clean and very quiet. Staff exceptionally friendly and very helpful. Would recommend it to friends.

good location! so easy to arrive from SFO internat. Aeroport with the BART train. So nice rooms and Staff!

Very nice location, cool place, nice crew...

It could be more cleaner especially on the bathroom, they dont change towels unless you order it

Great location, good restaurant (Kuletos), good sized room

tiny bathroom

Location, friendly coffee/bar in lobby,

Room wasn't cleaned until very late in the day.

Location

That I changed my booking throug the online agency to cancel one night, only to find out that I got charged for it anyway!

The view was nice. And got very good help

The wifi in my room did not work. Also they switched me rooms and the wifi was not strong enough for my lap top or my sons ps3.

This is a hotel that's over 100 year old and done very much in the Italian style. The lobby is old world beautiful with a lovely restaurant and bar. I asked for a quiet room and they have ones in the interior of the hotel so you don't hear the traffic and cable car bells on Union Square. The room was very attractive but had one slight flaw...

We noticed a pitch in the floor going towards the bed but the room was caropeted so it wasn't an issue there. However, I hadn't noticed tha the pitch continued into the bathroom. When I got up in the middle of the night to use the bathroom I turned towards the toilet to the left of the tub which is straight ahead when you go in, and apparently stepped just right on the pitch in the floor to take a header into the bathtub. The staff was naturally concerned however the manager reminded me that the hotel is over 100 years old. A little disconcerting although they did offer me medical attention.

Bed was super comfortable, if you stay in a room not on the street it is really quiet.

The $18 administrative fee, the fact that the booking rate did not match the rate provided at the hotel. The internet sucks.

The staff friendly and efficient, location is outstanding; central, with lots of shopping and all types of restaurants and cafes nearby. It is easy to get to other neighbourhoods by either walking, public transport or taxis.

The hotel restaurant does not provide tables for solo travellers which is unusual these days. You can eat at the bar, but if you prefer to sit at a table you need to go elsewhere. This is very disappointing and as a result I ate and entertained elsewhere.

It is the best location to close to shopping, show, restaurants & other event location.

Our room was very small, carpets are old, a bit run down and dirty. My reservations guaranteed to sleep 2 grown ups & kids under 17. It was already too tight for just 2 people.

Staff service

Wifi in room no network

Great Restaurant, great location near Union Square, nice clean room, nice coffee bar

Costly parking

It's next to My favorite restaurant Kuletos.

I was bitten by bugs all night and have dozens of bumps and irritations all over my body!!!

Very central location

Needs refurbishment of furnitures and fittings

very nice staff who very super helpful. Comfortable beds. Welcoming and friendly.

Small observation, certainly did not effect y trip. Although clean my room was tired, the carpet was ready to be replaced. However my collegaues room was newer decorated and looked better. Very small bathrooms.

Staff. Breakfast. Location.

Beer)

homeless out of hotel

Everything was good, staff was excellent. Friendly and very helpful Room was clean Excellent location Will visit next weekend

Parking idk if they had parking garage

Good wifi (room #726) Efficient front desk for check in and out Room had everything I needed, including a safe large enough for my laptop

Bring your earplugs - the paper thin walls mean that you are forced to listen in on phone calls in your neighboring room + wake up to people chatting in the corridor

Shower curtain rods hung poorly almost in the middle of the shower. The shower curtain slimes/rubs against you constantly which is very annoying. Old style window a/c and heat. No digital temperature control. Woke up freezing three nights.

Comfortable beds, nice amenities in the room, great location

Location, Service

The room and especially the bathroom was tiny.

Location was great, lots of fun to be had around the area.

The bed wasn't the best.

Staff, Lobby, Restaurant, Location was great!

Carpeting was soiled/old, Floors squeaked, Bathroom was extremely small, Ice Machine was noisy and right outside our door, Window Air Conditioner was noisy and inadequate, Room not as appealing as shown on website and needs updating.