We called the property and were assured we had an upper floor, balcony, fireplace, deluxe suit. When we arrived...we were "assigned" a 1st floor room, no balcony. The room was handicap accessible. It did not meet our needs but were told that is all they had, and we should be grateful, as most people booked a year ahead. The living room had a couch, but no chair. The bathroom was not private, no door. The bath tub and sink did not drain and made a constant popping noise. The bed had one mattress four inches off the floor and was hard and uncomfortable. The room with its low ceiling and parking lot view, chipped furniture, felt like a poorly managed 1 star dump. We watched as Seniors filled this floor, all were unhappy with the facilities. Pool was sad looking. We talked to a few and they had the same problems with beds and no place to sit. One senior couple booked for a week, but left early because our discomfort fell on deaf ears. We tried several times to resolve the issues, but were told the owners were happy when they stayed, so therefore we should be too. We rented another room for our family, and we were separated. We felt like we had no rights and no options. The manager and front staff were united with their mantra, Suck it up.
One of the young ladies running the shuttle was very sweet and helpful.