Hotel Vincci Avalon

very helpfull staff, great location, 4 star luxury for great value price, spacious room and extremely comfy beds. highly recommended hotel

spacious and cosy room. excellent location for shopping and tourist attractions

being charged for telephone calls even though we used a call card phone. the driver of the car to the airport was a very poor driver and very arrogant

Our stay was horrible the staff was rude and our room was a sweat box it was the temperature was 87 in the room and could not get it below 85.

The only good thing about this hotel was it's location.

the desk staff were helpful and the bed comfortable.

light fittings not working or broken, as was bathroom mirror and cupboard door. Floor damaged. It seemed very basic for a 4 star hotel, more like a 2 star. The gym access was not available until 9am, and tea and coffee were not available for early risers.

location

Service

Helpful staff. Good location. Room suited us well.

The bed was comfortable and the location was good.

The service after hours was not good. We stayed for just two nights. After our first night they removed our duvet and even though we called down to reception 4 times to ask them for extra blankets, they were never delivered to our room. The bathroom was tiny and the room smelled of cigarette smoke even though we asked for a non-smoking room.

The room preference to have 2 beds was not communicated to the hotel via booking.com - I put it in the comments/special requests section. The girl at the front desk was very helpful in getting me a room to suit my needs. The hotel was beautiful, clean and an excellent value for the money.

Convenient for city trip. The front desk does not looks professional.

Front desk does not fit my request to keep same room that I need in my first stay (room 603) while charge same money on smaller room in my second stay (room 406)

good location for city toor as well as for shopping. small hotel.

bad maintenance. several things in the room which are not operating, no positive response from hotel employees.

The hotel was very nice for New York City. Not what I would consider 4 star in other cities, but sufficient for New York. The Staff were very friendly and all was nice.

Very good location and a great hotel. Nice rooms and good service.

The hotel staff was very friendly and helpful. I still got breakfast served, even the breakfast buffet was already closed. The rooms are very spacious but appear a bit shabby. The location of the Hotel is great, just 2 streets away from Empire state, Broadway, Park Ave and almost located on 5th - for Sightseeing and shopping highly recommended.

The rooms are not in a very good shape, but for midtown manhattan I haven't expected something better.