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Property Highlights

Places of Interest:

Ground Zero (0.2 miles) Trinity Church (0.2 miles) National September 11 Memorial & Museum (0.2 miles)
Show map W New York-Downtown

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Score from 592 reviews Very good 8.3/10

Newest reviews for W New York-Downtown

  • Rhonda
      Guyana
    August 16, 2014

    Nothing

    First the rooms are too small.the rooms have no wifi after paying all that money for a room and then have to pay for wifi too....hell no!!!.no coffee maker in ur room...anyway I would not recommend cause I was not satisfied. ....the people at the bar was very nice thats the only thing I enjoyed....

    5

  • Erica
      United States of America
    July 22, 2014

    The room and the view was absolutely beautiful. Also the front desk clerk was very nice and inviting

    9.6

  • Kimberly
      United States of America
    July 20, 2014

    Location is excellent, the "wonderful king" room was a great size with a view of the Freedom Tower. Very comfortable bed. There is a frosted glass panel between the shower and the bedroom- not totally see through but not private either. Housekeeping and bartenders were great. The man at the front desk should stay behind the scenes in the office and not be dealing with guest. Rather rude and did not seem pleased to be working there the night we checked in. VERY off putting for the first impression at the W.

    The rude front desk worker.

    8.8

  • Anonymous
      United Kingdom
    July 17, 2014

    The staff were very friendly and helpful. The bed was incredibly comfortable. The safe was convenient to use. The bathroom set up (i.e. drawer).

    The air system was difficult to use / program.

    9.2

  • Anonymous
      United States of America
    July 10, 2014

    The location was great as it is as near to the 9/11 museum as one could be! The view from our room was fabulous, and the room was very spacious.

    The cost of the room was very expensive, in fact, twice as much as a couple of surrounding hotels nearby. Also, the modern decor and ambiance of the room were not to our liking - a bit too modern and sleek! There was no space for toiletries in the bathroom as the vanity was crowded. The lighting in the room was lacking as well - lamps didn't give off enough light at all!

    7.5

  • Yola
      United States of America
    July 6, 2014

    I will definitely comeback again!

    10

  • Maxwell
      United States of America
    July 1, 2014

    Incredible views of the Freedom Tower. Very cool rooms (snakeskin bathroom tile!?! - it works)

    If you are trying to do more central things, you will have to cab a lot as it's in Battery Park.

    9.6

  • Daniel
      United States of America
    June 10, 2014

    Modern and friendly. Great view of the trade center. My reservation was not in their system, did not receive it from Booking. They corrected the problem right away.

    9.6

  • Anonymous
      United States of America
    June 10, 2014

    room very comfortable. great location and value.. would stay again. thanks

    did'nt love decor in lobby level and halls but that really didn't effect stay.

    9.6

  • Anonymous
      Switzerland
    June 8, 2014

    Stylish Lobby & Bar.

    Our bathroom had no storage space and the water was running out of the shower. Our room had a second door to another room that was locked but had an automatic opening mechanism that was blinking and noisy.

    7.1

  • Janine
      United Kingdom
    May 20, 2014

    Convenient, inexpensive for a basic comfortable room

    Associated restaurants & bars very poor. Staff untrained, facilities often closed when you wanted a drink. Front desk staff friendly but some were poorly informed about local restaurants etc

    6.5

  • Ohad
      Israel
    May 18, 2014

    clean, nice view, close to mta. if you're looking for downtown hotel - very recommended.

    the location was good, but we prefer midtown better.

    9.2

  • Steven
      Belgium
    May 16, 2014

    Rooms need a bit of freshening

    7.5

  • Nicole
      United States of America
    April 29, 2014

    It was a beautiful hotel very trendy! The staff were pleasant and helpful. The location was super convenient. Perfect place was a weekend get away. They gave us a free room upgrade which was sweet. View is beautiful at night. I would definitely come back again.

    Parking is an additional $60. I paid enough for the room not giving you more money to park.

    9.2

  • Janine
      United Kingdom
    April 24, 2014

    Rooms are good basic & comfortable. The deal was a reasonable price. It is right beside "ground zero"

    The hotel ran out of tea for 3 days at the breakfast bar. Each day they ran out of orange juice by about 9:30. The concierges varied, a couple were great & a couple were poorly informed. The bar was closed till 5pm! The crowds visiting Ground Zero can be a pain to get through.

    6.3

  • Anonymous
      United Kingdom
    April 15, 2014

    location and staff friendliness

    - no free wi-fi in the room (that's a minimum requirement) - could hear loud guests going into their rooms from the club in the lobby late at night (perhaps better sound insulation) - it would be good if the bottle of water in the room was also free (just as a courtesy)

    5.8

  • Charles
      United States of America
    April 15, 2014

    The staff, particularly at check-in, are fantastic.

    8.3

  • Anonymous
      United States of America
    April 4, 2014

    Chic hotel, great location, Bliss toiletries, clean room, quick service at the desk

    Bed and pillows not very comfortable, bathroom had a glass wall so when someone would turn on the light in the middle of the night the whole bedroom would light up

    8.8

  • Peter
      United Kingdom
    April 2, 2014

    Cool location with great views from my room. The staff were efficient and interior design of the lobby area is stunning. I appreciated the help yourself coffee and teas throughout the morning in the bar and of course my favorite BLISS Lemon & Sage products i the bathroom!

    I missed the distinctive aroma candles I so closely associate with many of the W hotels I have stayed in previously! Being on the second floor, the lobby feels quieter, which can be nice, but adds to the slightly out of the way feel of this particular W hotel.

    7.5

  • Thomas
      United States of America
    April 1, 2014

    Ability to see the East River. Proximity to World Trade memorial. The showers

    Our window blew open on Saturday night while we were out. Noise late night people traveled to our room.

    8.8

  • Zachary
      United States of America
    March 31, 2014

    Awesome, modern lobby with e large fish tank. Access to cocktail bar from the lobby.

    Outdated bathrooms (1990s). Vastly INFERIOR to the quality at the Dream Downtown.

    6.7

  • Patrick
      France
    March 23, 2014

    The view over the new wtc is spectacular. The staff makes a real effort to please. Great value.

    In the evening need to walk to find a taxi.

    7.9

  • Wallace
      United States of America
    March 12, 2014

    The view ,the interior design

    Too far down town

    7.1

  • Isildo
      United States of America
    February 25, 2014

    Everything was copastetic !

    7.5

  • Anonymous
      United States of America
    February 23, 2014

    Bed was heaven

    Charges extra for room WiFi

    9.2

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