W New York - Union Square  

Apples in the lobby

No gym, no facilities, expensive movie selection...

I'd mentioned that we were celebrating our first anniversary, and we found a tray of most delicious treats, sparkling water, and a "happy anniversary" card awaiting us when we arrived in the most incredibly awesome room, which had a lovely view of Union Square. A perfect experience!

The staff was extremely friendly and accommodating. The location is ideal for any New York City destination due to it's proximity to multiple subway lines at Union Square. The neighborhood has numerous stores so that you can pick up any item you may need without spending a fortune. Finally, the hotel has a modern and hip vibe and a wonderful lounge for hanging out with friends or having a drink before an evening out.

Great lobby, perfect restaurants

Small and dark rooms

I stayed here for my wedding. Some of the staff were fantastic. For example, we received complimentary champagne and dessert which I shared with my bridesmaids the night before my wedding. That was fantastic!!

For how much The w Hotel charges per night, I expected better service from staff members. I'm not a type-A person and am usually very laid back, so it takes a lot to get me upset, but the staff were not very responsive to calls. Sometimes it took 2-3 calls before someone would respond and bring up what we needed.

Location very good. Staff good but not excellent. Too expensive.

Very comfortable bed in a beautifully decorated room, very pleasant and helpful staff. Also liked the Acura car service.

A coffee machine in the room would have been appreciated.

The hotel was so convenient as I was bringing my son back to school. The room was very comfortable and the hotel and staff were attentive to all of my needs even as we were making it through Hurricane Irene.

I had alot of difficulty connecting to the wi-fi in the room despite repeated attempts. I wasn't sure if this was related to the hurricane. I then went to the business center and I was a bit surprised to find out there was a charge to access the internet and very expensive in my mind.

we enjoyed staying in W Union Square Hotel for the nice rooms, well staff treatment specially David bellboy, who did care for all our needs.

Staff was very accommodating and hotel was in a good location (quiet and comfortable).

the olive restaurant

The underbar was not very welcoming and we thought we would stay an extra night due to the snow on the 26th Dec, the room rate went form 372 to over 700 not impressed

Hotel/rooms were very clean. It was easy to get around the city from this location. The restaurant breakfast was good and reasonably priced.

Would be nice to have a longer breakfast time in the restaurant for guest that get up late.

Per il mio 2° viaggio a New York, ho scelto l'hotel w Union Square in primis per la posizione, in quanto ritengo che Union Square sia il punto più "strategico" per girare Manhattan. All'arrivo, a detto dello staff dell'hotel, abbiamo ricevuto un upgrade in una stanza migliore. In realtà non so quanto ci fosse di vero in quello che ci è stato detto: avevamo prenotato una stanza "Spectacular" e quindi avremmo dovuto aver ricevuto uana stanza "Mega", ma rispetto alle foto viste sul sito a noi la stanza non è sembrata nè più nè meno di una Spectacular..comunque molto bella. Letti e cuscini eccezionali.

L'accoglienza dello staff ha lasciato abbastanza a desiderare. Sicuramente gentili ed efficenti, ad esempio quando la prima notte (erano le 2) abbiamo chiesto di poter avere un bollitore per the e caffè, nel giro di 5 minuti l'abbiamo ricevuto in stanza. Tuttavia abbiamo notato la totale mancanza del saluto ogni volta che uscivamo o entravamo in hotel, cosa che ci ha lasciato non poco l'amaro in bocca. Forse la cosa è dovuta al fatto che a fianco alla hall si trova un bar molto frequentato, e questo crea un continuo via vai di ospiti e non.