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Newest reviews for W New York - Union Square

  • Anonymous
      United States of America
    August 29, 2014

    the service was exceptional the fruit water and apples were a treat the staff were professional, kind and extremely helpful.

    there was nothing I didn't like. I would have liked to have wi-fi in the room but got along fine without, as it is available in the lounge area which is very comfortable.

    9.2

  • Denia
      United States of America
    August 27, 2014

    Location

    9.6

  • Asaf
      Israel
    August 8, 2014

    Great location ,big rooms

    10

  • Carlo
      Italy
    July 29, 2014

    staff, location, comfort

    the cleaning of the room was not really accurate the studio was supposed to be for three but my daughetr has had to sleep on a small coach

    7.9

  • Kathryn
      United States of America
    July 26, 2014

    Air con. Water in lobby offered after a hot dusty day in the city

    The location while convenient is always a crowded hot mess. Not the hotels fault but yuck to the crowds.

    8.8

  • Eduardo
      United States of America
    July 15, 2014

    Clean, fun, centric

    10

  • Robert
      United States of America
    July 9, 2014

    Location and room. Desk man was helpful in getting us a room with a view.

    Tip built into bar tab.

    7.1

  • Cynthia
      United States of America
    June 2, 2014

    perfect location (near business and fun such as ABC Home), super cool property (loved even the elevator lobby), the room was outstanding and huge bathroom.

    expensive. OK for work travel, but not in my budget for personal travel.

    10

  • Boediman
      Indonesia
    May 28, 2014

    Good location and excellent service

    9.2

  • Fabio
      Italy
    May 27, 2014

    You have to pay for wifi, I really don't understand why high level hotels ask you to pay for it.

    8.3

  • Anonymous
      Cyprus
    May 24, 2014

    The room was large and comfortable. Easy access to taxis and the subway. Two blocks walking to 5th avenue. Very helpful staff. We will certainly stay again.

    No free wifi in the guest rooms.

    9.6

  • Magdalena
      United States of America
    May 23, 2014

    The location. Just across the park, and the subway station. Very easy to get everywhere. The room was big, nice and comfortable, with some lovely details.

    I couldn't open the window, and there was no exhaust fan in the bathroom, so humidity was horrible inside the room. There is no place to sit quietly in the reception, as all reception is shared with their bar. THEY CHARGE YOU EXTRA FOR INTERNET IN 2014!! Internet should be free.

    7.9

  • Theresa
      United States of America
    May 19, 2014

    the manager was very pleasant

    the male concierge on easter day was very rude there was a half eaten yogurt in our frig which we asked to have removed three times and it was never removed, but they did move us to a nicer room because of it!

    7.5

  • E.
      Hong Kong
    May 19, 2014

    The lication was great for what we wanted to do.

    The rooms are ugly, stark and very unwelcoming and the bathrooms are old and poorly equipped. Being fair the bed was very comfotable. The room just felt very cheap and tacky and jaded. The staff were pleasant but only if you kept tipping, you forget to tip the smile goes. The hotel was not somewhere you enjoyed going back to at the end of a long day to relax, it was just a conveniently located base!

    4.6

  • Martine
      United Kingdom
    May 1, 2014

    Fantastic hotel, very helpful staff. Nothing was too much effort. We will definitely be coming back. Great location to walk anywhere.

    10

  • Andrew
      United Kingdom
    March 10, 2014

    Doormen/helpful House keeping Room service

    some waiters were unhelpful, poor at comprehension, and order filling. Noise level in Restaurant and open bar area too high for meaningful conversation at night need a quieter dining area open up private dining what can they do on mezzaine floor?

    7.1

  • Maria
      Ireland
    February 26, 2014

    Everything

    10

  • Jimmy
      Indonesia
    February 3, 2014

    The gym and location of the hotel were convient. Would enjoy going there again

    The lobby gets a little too dark during the evenings, and consider adding some refreshments for hotel guests (: otherwise, it was a fairly pleasant stay

    7.5

  • Anonymous
      United States of America
    February 2, 2014

    This is my favorite hotel. I love the staff and everythign about it

    10

  • Mosaed
      Saudi Arabia
    December 31, 2013

    Great staff

    Lobby, Resturant menu

    7.9

  • Jesper
      Sweden
    December 10, 2013

    not what you expect from a W hotel

    5

  • Alain
      United States of America
    December 7, 2013

    the location is great, good service, the satff was very helpful.

    the room is too noisy. there is a need of a window with double glazing.

    7.5

  • Judith
      Netherlands
    December 5, 2013

    Nice ambiance in lobby and bar Rooms were nice but not very clean unfortunately.

    We were sent away from the bar while waiting on our transfer back to the airport. And that after staying in the hotel with eight people for four days.

    6.7

  • Robert
      United States of America
    November 30, 2013

    The staff accommodated us with a 3:30PM checkout, printing of boarding passes, and overall exceptional politeness and helpfulness. Love the fitness center, which is kept immaculate. It's great having Olives in the W Hotel!

    10

  • Barry
      United States of America
    November 15, 2013

    Location (esp. Being near all the subway lines) Room and bathroom were very clean and spacious (plenty of room for luggage and bathroom supplies Staff were very helpful Nice views Elevators worked very well

    Breakfast way over-priced, but there were great options very nearby. Bottled water in the room urging us to "drink up" at 9 dollars a bottle!

    9.2

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