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Show map W New York - Union Square

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Cosmopolitan Hotel Tribeca

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Hilton Garden Inn Central Park South

hotel A 7-minute walk from Central Park, this Manhattan hotel features an on-site fitness center and rooms with city views. Times Square is just over half a mile away.

Most recent booking for this hotel was 11 minutes ago

Score from 851 reviews Very good 8.5/10

Newest reviews for W New York - Union Square

  • Bryan
      United States of America
    September 9, 2014

    Location cant be beat

    Food is way to expensive.


  • Najat
    September 5, 2014

    the smile, the hospitality, staff trying to arrange and satisfy the client.... lovely stay


  • Anonymous
      United States of America
    August 29, 2014

    the service was exceptional the fruit water and apples were a treat the staff were professional, kind and extremely helpful.

    there was nothing I didn't like. I would have liked to have wi-fi in the room but got along fine without, as it is available in the lounge area which is very comfortable.


  • Denia
      United States of America
    August 27, 2014



  • Clare
    August 20, 2014

    Location. Right on Union Square, the W is convenient for East Village and businesses on Broadway. The bed was comfortable too.

    Shabby rooms and poor service - I will not be staying there again. The curtains in my room were damaged and would not close fully. The first night, a handyman pinned them together to keep them closed. The next morning I reminded front desk staff that they curtains would need fixing during the day. Despite two requests to front desk, they were never fixed, nor even pinned together again. I had to push an armchair against the curtains to keep them closed for the night, and still they gaped and therefore let in light from 5am. I intended to advise front desk of my disappointment about this on checkout, but not once was I asked how my stay was. On the previous occasions when I had asked for the fix, nobody apologised. The staff seem disinterested in their guests. I was then charged for internet after checkout, despite it being included on my rate. The process of charging my credit card was a mess too, with multiple different charges for random amounts put through and not correlating directly to charges on the receipt, making it complicated to reconcile expenses.


  • Asaf
    August 8, 2014

    Great location ,big rooms


  • Carlo
    July 29, 2014

    staff, location, comfort

    the cleaning of the room was not really accurate the studio was supposed to be for three but my daughetr has had to sleep on a small coach


  • Kathryn
      United States of America
    July 26, 2014

    Air con. Water in lobby offered after a hot dusty day in the city

    The location while convenient is always a crowded hot mess. Not the hotels fault but yuck to the crowds.


  • Eduardo
      United States of America
    July 15, 2014

    Clean, fun, centric


  • Robert
      United States of America
    July 9, 2014

    Location and room. Desk man was helpful in getting us a room with a view.

    Tip built into bar tab.


  • Cynthia
      United States of America
    June 2, 2014

    perfect location (near business and fun such as ABC Home), super cool property (loved even the elevator lobby), the room was outstanding and huge bathroom.

    expensive. OK for work travel, but not in my budget for personal travel.


  • Boediman
    May 28, 2014

    Good location and excellent service


  • Fabio
    May 27, 2014

    You have to pay for wifi, I really don't understand why high level hotels ask you to pay for it.


  • Anonymous
    May 24, 2014

    The room was large and comfortable. Easy access to taxis and the subway. Two blocks walking to 5th avenue. Very helpful staff. We will certainly stay again.

    No free wifi in the guest rooms.


  • Magdalena
      United States of America
    May 23, 2014

    The location. Just across the park, and the subway station. Very easy to get everywhere. The room was big, nice and comfortable, with some lovely details.

    I couldn't open the window, and there was no exhaust fan in the bathroom, so humidity was horrible inside the room. There is no place to sit quietly in the reception, as all reception is shared with their bar. THEY CHARGE YOU EXTRA FOR INTERNET IN 2014!! Internet should be free.


  • Theresa
      United States of America
    May 19, 2014

    the manager was very pleasant

    the male concierge on easter day was very rude there was a half eaten yogurt in our frig which we asked to have removed three times and it was never removed, but they did move us to a nicer room because of it!


  • E.
      Hong Kong
    May 19, 2014

    The lication was great for what we wanted to do.

    The rooms are ugly, stark and very unwelcoming and the bathrooms are old and poorly equipped. Being fair the bed was very comfotable. The room just felt very cheap and tacky and jaded. The staff were pleasant but only if you kept tipping, you forget to tip the smile goes. The hotel was not somewhere you enjoyed going back to at the end of a long day to relax, it was just a conveniently located base!


  • Martine
      United Kingdom
    May 1, 2014

    Fantastic hotel, very helpful staff. Nothing was too much effort. We will definitely be coming back. Great location to walk anywhere.


  • Andrew
      United Kingdom
    March 10, 2014

    Doormen/helpful House keeping Room service

    some waiters were unhelpful, poor at comprehension, and order filling. Noise level in Restaurant and open bar area too high for meaningful conversation at night need a quieter dining area open up private dining what can they do on mezzaine floor?


  • Maria
    February 26, 2014



  • Jimmy
    February 3, 2014

    The gym and location of the hotel were convient. Would enjoy going there again

    The lobby gets a little too dark during the evenings, and consider adding some refreshments for hotel guests (: otherwise, it was a fairly pleasant stay


  • Anonymous
      United States of America
    February 2, 2014

    This is my favorite hotel. I love the staff and everythign about it


  • Mosaed
      Saudi Arabia
    December 31, 2013

    Great staff

    Lobby, Resturant menu


  • Jesper
    December 10, 2013

    not what you expect from a W hotel


  • Alain
      United States of America
    December 7, 2013

    the location is great, good service, the satff was very helpful.

    the room is too noisy. there is a need of a window with double glazing.


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