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201 Park Avenue South, New York City, NY 10003 – Show map
Excellent location – rated 9.4/10! (score from 63 reviews)
Rated by guests after their stay at W New York - Union Square.
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63 verified reviews
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W New York - Union Square's staff speaks: Spanish, English
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Fitness Center, Massage, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu
WiFi is available in all areas and costs USD 16.95 per 24 hours.
Private parking is available on site (reservation is not needed) and costs USD 60 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 18 years stays free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per night when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 25 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 63 reviews
Value for money
Show reviews from:
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Score from 2696 reviews Very good
Location cant be beat
Food is way to expensive.
the smile, the hospitality, staff trying to arrange and satisfy the client.... lovely stay
the service was exceptional the fruit water and apples were a treat the staff were professional, kind and extremely helpful.
there was nothing I didn't like. I would have liked to have wi-fi in the room but got along fine without, as it is available in the lounge area which is very comfortable.
Location. Right on Union Square, the W is convenient for East Village and businesses on Broadway. The bed was comfortable too.
Shabby rooms and poor service - I will not be staying there again. The curtains in my room were damaged and would not close fully. The first night, a handyman pinned them together to keep them closed. The next morning I reminded front desk staff that they curtains would need fixing during the day. Despite two requests to front desk, they were never fixed, nor even pinned together again. I had to push an armchair against the curtains to keep them closed for the night, and still they gaped and therefore let in light from 5am. I intended to advise front desk of my disappointment about this on checkout, but not once was I asked how my stay was. On the previous occasions when I had asked for the fix, nobody apologised. The staff seem disinterested in their guests. I was then charged for internet after checkout, despite it being included on my rate. The process of charging my credit card was a mess too, with multiple different charges for random amounts put through and not correlating directly to charges on the receipt, making it complicated to reconcile expenses.
Great location ,big rooms
staff, location, comfort
the cleaning of the room was not really accurate the studio was supposed to be for three but my daughetr has had to sleep on a small coach
Air con. Water in lobby offered after a hot dusty day in the city
The location while convenient is always a crowded hot mess. Not the hotels fault but yuck to the crowds.
Clean, fun, centric
Location and room. Desk man was helpful in getting us a room with a view.
Tip built into bar tab.
perfect location (near business and fun such as ABC Home), super cool property (loved even the elevator lobby), the room was outstanding and huge bathroom.
expensive. OK for work travel, but not in my budget for personal travel.
Good location and excellent service
You have to pay for wifi, I really don't understand why high level hotels ask you to pay for it.
The room was large and comfortable. Easy access to taxis and the subway. Two blocks walking to 5th avenue. Very helpful staff. We will certainly stay again.
No free wifi in the guest rooms.
The location. Just across the park, and the subway station. Very easy to get everywhere. The room was big, nice and comfortable, with some lovely details.
I couldn't open the window, and there was no exhaust fan in the bathroom, so humidity was horrible inside the room. There is no place to sit quietly in the reception, as all reception is shared with their bar. THEY CHARGE YOU EXTRA FOR INTERNET IN 2014!! Internet should be free.
the manager was very pleasant
the male concierge on easter day was very rude there was a half eaten yogurt in our frig which we asked to have removed three times and it was never removed, but they did move us to a nicer room because of it!
The lication was great for what we wanted to do.
The rooms are ugly, stark and very unwelcoming and the bathrooms are old and poorly equipped. Being fair the bed was very comfotable. The room just felt very cheap and tacky and jaded. The staff were pleasant but only if you kept tipping, you forget to tip the smile goes. The hotel was not somewhere you enjoyed going back to at the end of a long day to relax, it was just a conveniently located base!
Fantastic hotel, very helpful staff. Nothing was too much effort. We will definitely be coming back. Great location to walk anywhere.
Doormen/helpful House keeping Room service
some waiters were unhelpful, poor at comprehension, and order filling. Noise level in Restaurant and open bar area too high for meaningful conversation at night need a quieter dining area open up private dining what can they do on mezzaine floor?
The gym and location of the hotel were convient. Would enjoy going there again
The lobby gets a little too dark during the evenings, and consider adding some refreshments for hotel guests (: otherwise, it was a fairly pleasant stay
This is my favorite hotel. I love the staff and everythign about it
Lobby, Resturant menu
not what you expect from a W hotel
the location is great, good service, the satff was very helpful.
the room is too noisy. there is a need of a window with double glazing.
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