W New York - Union Square  

Awesome room, spacious and perfect location in the heart of NYC

I was missing the 'wow' W feeling at this relatively old hotel. No special bar or events. Frankly, this was pretty standard.

Great location.

Construction going on, and woke me up early. Called down to front 3 times, with no response and being told they would take care of it and get back to me. I needed rest and could not get it, due to renovations going on and had not been informed that renovations were going on. Furthermore, the clock in the room was broken! Stuck at 7pm which made me late to an important dinner engagement. The radio also did work. And the wallpaper was actually pealing. Therefore my trip was very disappointing. I am also planning to write a negative review on yelp.

We received an upgrade on our original reservation and Nelson at the front desk was very pleasant and helpful. The location was the main reason for staying here, but we enjoyed the hotel, the park, the market and access to shpos, bars in the area. We would return for another stay.

The bathtub was a little small and shallow. The room service sign for the door was difficut to decipher which side was which. Glassware in room was dirty. I had to wash all of it before using. Room could use some updating. We were told the hotel would be remodeled in the spring.

I stayed at the W because of its proximity to my college reunion events and the reviews I had read online, as I am picky about hotels. In fact, several classmates stayed there as well. The staff was beyond accommodating, courteous and professional. It was clear their job was to make my stay comfortable in every way, and I was upgraded upon check-in with my membership card. The amenities were wonderful; luxurious and perfectly clean rooms, great after-hours bar and nightclub. I will stay at the W every visit to NY now, regardless of proximity to my intended events. Well worth the price, especially with the deal I madeonline with booking.com (spent nearly $100 less than my friends). Happy to recommend the W to friends and strangers alike. No disappointment there.

Nothing negative at all. I will now stay at the W every time I visit.

Location and the spacious room

The abscence of a proper cafe. The Olive offered limited choices during the day.

Very comfortable bed in a beautifully decorated room, very pleasant and helpful staff. Also liked the Acura car service.

A coffee machine in the room would have been appreciated.

Close to our daughter's apt.

Price

chique, decoraçao "cool", atendimento e concierge muito bons e bem informados, excelente localizacão , deveria ter café da manhã incluido no preço...

Buchung war bei ankunft nicht bekannt. Wir bekamen dann ein zimmer einer niedrigeren kategorie. Nach dem wochenende wurde buchung gefunden. Ärgerlich!

Ubicación y servicio

Excelelnte ubicación, buenas habitaciones.

Per il mio 2° viaggio a New York, ho scelto l'hotel w Union Square in primis per la posizione, in quanto ritengo che Union Square sia il punto più "strategico" per girare Manhattan. All'arrivo, a detto dello staff dell'hotel, abbiamo ricevuto un upgrade in una stanza migliore. In realtà non so quanto ci fosse di vero in quello che ci è stato detto: avevamo prenotato una stanza "Spectacular" e quindi avremmo dovuto aver ricevuto uana stanza "Mega", ma rispetto alle foto viste sul sito a noi la stanza non è sembrata nè più nè meno di una Spectacular..comunque molto bella. Letti e cuscini eccezionali.

L'accoglienza dello staff ha lasciato abbastanza a desiderare. Sicuramente gentili ed efficenti, ad esempio quando la prima notte (erano le 2) abbiamo chiesto di poter avere un bollitore per the e caffè, nel giro di 5 minuti l'abbiamo ricevuto in stanza. Tuttavia abbiamo notato la totale mancanza del saluto ogni volta che uscivamo o entravamo in hotel, cosa che ci ha lasciato non poco l'amaro in bocca. Forse la cosa è dovuta al fatto che a fianco alla hall si trova un bar molto frequentato, e questo crea un continuo via vai di ospiti e non.

Muito bem localizado, staff sempre disposto a ajudar, vale a pena o preco um pouco salgado.

Muita pressao para fazermos o check out, apesar de termos ficado mais de sete dias inteiros. Fora isso correu tudo mto bem.