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212 East 42nd Street, Murray Hill, New York City, NY 10017, United States of America – Show map
Excellent location – rated 9/10! (score from 203 reviews)
Rated by guests after their stay at Westin New York Grand Central.
|Premium Corner King Room|
|Traditional King Room with Sofa Bed|
|Traditional Double Room with Two Double Beds|
|Deluxe King Room with Sofa Bed|
|Deluxe Double Room with Two Double Beds|
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202 verified reviews
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Westin New York Grand Central's staff speaks: Italian, French, Spanish, English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
Private parking is available on site (reservation is not needed) and costs USD 60 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
Italian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 17 years stays free of charge when using existing beds.
All older children or adults are charged USD 30 per person per night when using existing beds.
All older children or adults are charged USD 30 per night for extra beds.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 203 reviews
Value for money
Show reviews from:
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This Manhattan hotel is 1 block from a subway station and a 6 minute walk from the Empire State Building. It features a restaurant, rooftop bar and rooms with free Wi-Fi.
Score from 329 reviews Excellent
Location was excellent for our trip, which was to see a play and easy walking distance to Manhattan restaurants and sites ... Third Ave is a nice distance from the heavy tourist paths.
We could not get a cab outside the hotel @ 6pm. In fact, one cab asked us our destination and then refused to take us ... he was heading in the other direction. It reflected poorly on the hotel. This is a MAJOR issue! ! ! Also, the elevator timing was horrible. At times we waited 5-8 minutes for an elevator. Also, the food in the hotel restaurant was mediocre at best. You should at least have a decent breakfast.
Beautiful decor and toiletries. Very comfortable bed and free Starbucks coffee in the room. there is an excellent bar on the ground floor.
there was nothing to dislike
Concierge very helpful. Great midtown location, suprisingly was nice and quiet. Close to subway, extremely easy to get taxi's as and when needed. Nice breakfast in the hotel restaurant, although very expensive.
Having to pay for Wifi outside of the hotel lobby is appalling in this day and age, not impressed at all.
- Extremely comfortable bed, - Decent sized room with sofa - Good location near Grand Central station - Friendly, helpful staff overall, apart from one individual.
- Quite expensive for what it is, but then it is in a prime location. - A rude staff member at check in. Had arrived early and room wasn't ready. Was initially served by a very pleasant lady (Diedre), who threw in complimentary wifi as I agreed to join the loyalty program. When I returned later to collect the key, was served by a surly member of staff who refused to honour the earlier deal of free wifi but eventually acceded after some argument. Then practically threw the key card at me and looked at me like I had just insulted his entire family. Totally unacceptable behaviour and I forgot to check his name so unable to make a formal complaint.
Central location. Beautiful hotel. The most luxurious hotel bed we have ever slept in including the pillows.
We didn't have enough time in the hotel room as we were too busy exploring the city but this isn't a fault of the hotel obviously! For this reason we probably should have booked a less expensive hotel as we didn't get the full use of it.
Safe nice quiet room.
Expensive hotel food.compared to outside restaurants.
Great hotel, good size rooms with good comfy beds. Although mid-town Location it was a bit of a walk to the main shopping areas.
location, room, view
They could not find my reservation first and my floor was a little bit noisy because of other people staying in the hotel.
Great location. Easy to get a taxi. Room was spacious and very comfortable.
Had to wait a long time for the bell man to get my luggage from storage. Also, there didn't seem to be a clear process for waiting in line for check in or check out.
Hotel is Nice. address location, cleaness customer service room.
The room is nice, all that you would expect from a westin The bed is big and comfortable at least in the rooms with "big bed" The location is good, close to grand Central. Very convenient if you take the Airporter option to JFK
The windows are not well isolated, so there is some noise from the street EXPENSIVE WIFI in the rooms. Should not be like that nowadays when even many cafe places provide that
Loved the location for transportation to the U.S. Open (tennis). The entire staff was excellent. The location for shopping, 9-11 Memorial, High Line, Central Park and Grand Central is perfect.
all the facilities and services offered by the hotel
the price was very high . I paid through my nose
full service chain with full staff in the front desk. reasonable. newly renovated rooms. clean. spacious.
many people in the elevator due to conventions going on.
Confortable beds. Room large enough.
There is no place to rest apart from the bar where you have to drink something to stay there.
The main plus for me was that it was the location for the conference that I was attending and therefore I had no distance to go to attend the conference. There were also plenty of restaurants around the hotel, so plenty of choice for dinner in the evening.
Hard to sleep at night due to traffic noise. Access to the fitness room was very odd; had to go all the way to the lobby and then take a flight of stairs to the first floor. It was also evident that some of the fitness equipment was not regularly serviced (ellipticals). They either weren't working at all or behaved erratically. Overall, for the price paid, there was nothing that wowed me.
The staff was really friendly!
Wi-Fi was extra.
We were able to take the airport shuttle from JFK to the beautifully renovated Grand Central Terminal with one clearly marked under-ground transfer, cost $7.50 each! Just a two block walk to the hotel. The bed was great, and we have a new Tempurpedic at home! No need to ask for extra pillows, they were there. A restaurant on the property, complementary coffee maker in the room, and I got the amenities I asked for at booking; I wanted high, we were on the 39th floor! I requested a view of the Crysler building, we got that and the Empire State Building too! The windows opened a few inches to allow circulation of fresh air, though the air conditioner was more than adequate in getting us through an unusually warm summer spell. The staff was helpful in their suggestions re: eateries, directions to the iconic sites. They graciously held our bags for us as we had a late flight out and one more day to enjoy the city. Housekeeping was respectful of our West coast circadian rhythms and our request for only caffeine laden coffee, extra cream and sugar. We loved the extra large shower stall, the rain shower heads and the wands for a consentrated spray for rinsing your hair or hard to reach places. Cozy, microfiber robes were perfect for lounging on the bed watching free premium channels or current movies to buy. The down- like comforter from the closet made the transition from the hot shower to the cooled room. We didn't feel the need to use the available work-out equipment after having walked to Times Square, 5th Ave and all it offers, and exploring the side streets for a pub or deli. Even late at night, there were policemen everywhere, we felt safe. Vendors set up on the streets around tourist destinations at night, but no one ever approached us attempting to sell knock off bags or watches. The city itself is so much cleaner than it was when I was a young New England resident and visited often.
I thought the on site restaurant was overpriced and had a very limited menu. I prefer a bathtub, though it was a great shower! The prices for the foodstuff stocked in the fridge was outrageous. Though it was finally provided gratis, we were told wi-fi was $15.00/day extra. I upgraded to a corner room, I didn't realize I'd be losing the fridge and micro-wave. That was missed. I would have enjoyed a sauna,...steam, dry, whirlpool. Without the bathtub, my arthritis acts up from the loss of the heat and subsequent increase in blood flow. A yoghurt, banana, or bagel in the morning wouldn't have broken the bank on you guys! Especially without the ability to keep juice, creme cheese, milk or cereal in the room. Or even heat up last night's leftovers.
The bath tub clogged up all the time during my stay. I supposed housekeeping should know by cleaning the room everyday!!
Very Clean and Comfortable Room
Check in princess and hostess
Spent just one night in NY (was attending a concert at Times Square). The Westin was excellently located, about a 5-7 minute cab ride to Times Square. The hotel was great: clean, professional staff, nice ambience, and, very importantly, the deal/special that I had was excellent value for my money.
there wasn't anything that I didn't like.
Hotel location is very good.
We were very disappointed with reception staff and their services. They were very incompetent and by there mistake one of friends had a credit card blocked for all the stay in US ( while somebody else was paying all the expenses and already covered with their card). Free Wi-Fi only available in hotel lobby.
Beds and room was spacious for New York. Staff were friendly and knowledgeable- gave great restaurant recommendations!
Bathroom - bathtub spout needed to be fixed and there was mould in the bathroom tile grout and light switches. Towels were worn and not fluffy as I have experienced in other Westin hotels.
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