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Newest reviews for Westin New York Grand Central

  • Camila
    August 29, 2014

    The staff was really friendly!

    Wi-Fi was extra.


  • Anonymous
    August 12, 2014

    The bath tub clogged up all the time during my stay. I supposed housekeeping should know by cleaning the room everyday!!


  • Malcolm
    August 2, 2014

    Very Clean and Comfortable Room


  • Graham
      United States of America
    July 19, 2014

    Location Bar

    Check in princess and hostess


  • Anonymous
      United States of America
    July 3, 2014

    Spent just one night in NY (was attending a concert at Times Square). The Westin was excellently located, about a 5-7 minute cab ride to Times Square. The hotel was great: clean, professional staff, nice ambience, and, very importantly, the deal/special that I had was excellent value for my money.

    there wasn't anything that I didn't like.


  • Inga
    June 27, 2014

    Hotel location is very good.

    We were very disappointed with reception staff and their services. They were very incompetent and by there mistake one of friends had a credit card blocked for all the stay in US ( while somebody else was paying all the expenses and already covered with their card). Free Wi-Fi only available in hotel lobby.


  • Anonymous
    June 24, 2014

    Beds and room was spacious for New York. Staff were friendly and knowledgeable- gave great restaurant recommendations!

    Bathroom - bathtub spout needed to be fixed and there was mould in the bathroom tile grout and light switches. Towels were worn and not fluffy as I have experienced in other Westin hotels.


  • Leslie
      United States of America
    June 13, 2014

    Convenient to Grand Central

    Air conditioner did not work well


  • Anne
      New Zealand
    June 11, 2014

    Location near toGrand Central made this an easy option for getting around Manhattan

    In house dining on ground floor was expensive and not good value


  • Haroldo
    June 10, 2014

    Location very close to a number of transportation options and sightseeing.

    Prices are really high for the accommodations


  • Lianne
      United States of America
    June 1, 2014

    I loved the accessibility to the trains/grand central station. 10 minute walk to 5th Avenue and Times Sq. Rooms were spacious and beds were heavenly as well.


  • Domenica
      United States of America
    May 14, 2014

    Great location!



  • Karolina
    May 13, 2014

    Staff was very pleasant and helpful,rooms were spacious enough and up to a good standard,amazing location

    Rooms were not cleaned daily to 4 star hotel standard ,towels were grey and hard and shower pressure was not great


  • James
      United Kingdom
    May 11, 2014

    Great location near Grand Central Station.

    You have to pay for wifi in your room which is heard of in UK and Ireland. There was wifi in lobby but it was so unreliable that it was impossible to connect. We had stayed the previous in the Westin Savannah and wifi was available free in all the rooms there. This would put me off staying there again.


  • Anonymous
    May 9, 2014

    Friendly staff, efficient response to requests. Generally well maintained hotel

    limited facilities within the hotel, but this is Manhattan and every thing is close by. The shower recess has mould in the corner and It would have good if it was cleaned well.


  • Anonymous
      United Arab Emirates
    May 3, 2014

    Room was high yet noise of the street was heard, hardly can sleep, NY is a very load state! The check in was very bad, staff generally were very rude


  • Anonymous
      United Kingdom
    May 2, 2014

    All of the facilities es we're excel ant Position of hotel enable easy assess to New York attractions restaurants etc

    Provision of milk on hospitality tray as my wife prefers tea as unable to drink coffee request was made but not supplied just a little thing G


  • Anonymous
      United States of America
    April 19, 2014

    The restaurant staff were excellent, prompt and courteous.

    Check in staff was nice at first glance but then when push came to shove they didn't care. Wanted a room on the same floor as my brother promised by one but the other one said I don't know what she said this is the one you can have !!!!!!!!! My bathroom had dirt on the walls and holes in the bathtub tile. not a great indicator of upkeep and quality!!!! Their was some show filming and you couldn't use the doors when you needed to.


  • Ruby
      United Kingdom
    April 2, 2014

    Nothing - terrible experience!

    I arrive at the hotel at 2pm for the 3pm check-in, but they did not have room available till 8.15pm, given me a coffee voucher. After a long day of work and travel from Armonk, I was looking forward to relaxing at my room. it was heavy rain and couldn't do much outside. After I checked in at 8.15, I thought I will have a early night sleep and went to bed around 10, but it was the heavy noice level from neighbouring room was going till 3 in the morning - I did not sleep at all, woke up and checked out at 4am. I was better off having a nap at the airport! Terrible experience. There were many people complained at 4am about the noise level too. As a SPG member I will write directly to Westin itself. It was a terrible experience!!!


  • Norrie
    March 27, 2014

    Everything,location,staff,cleanliness.would highly recommend,2nd time there and will be back.


  • Anonymous
      United States of America
    March 25, 2014

    We waited way too long to check in and about 20 mins to check out. Hardly anyone was working the reservation desk. Also, the shower was pink with mildew and fungus on the ceiling. Other then this the staff was very accommodating and the room itself was fine and a good bargain for the price and for being a NYC hotel.


  • Jennifer
      United Kingdom
    March 16, 2014

    This was my first time in New York. The Westin was well placed for visiting. The hotel has been renovated and the room was spacious and comfortable. Would certainly go back.


  • Lisa
      United States of America
    March 14, 2014

    I liked the facilities. The lobby bar was upscale and tons of fun. I like the room. The bed was unbelievably comfortable, the bathroom was beautiful. I especially like the size of the room with a couch made it very comfortable.

    The elevators are slow.


  • Laurie
    March 6, 2014

    no pool or hot tub!!!


  • Christopher
    March 3, 2014

    It's a nice quiet retreat from the hustel and bustel of NYC. The staff are excellent, from the front desk to the cleaners (who do and excellent job) everyone helpled make our visit special.


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