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Newest reviews for The Westin Washington, D.C. City Center

  • Hessah
      United Arab Emirates
    August 21, 2014

    Responsive of guest services

    Housekeeping don't clean the room fully . The refurbishment of bathroom amenities never happen. I got one of each item which finished the first day

    5

  • Li
      China
    August 20, 2014

    I encountered an unfriendly reception staff when I checking in.

    5

  • Poul
      Faroe Islands
    August 20, 2014

    Good staff

    10

  • Linda
      United States of America
    August 20, 2014

    Hotel was beautiful, staff was very helpful and accommodating.

    Only problem we had is that we needed a roll away bed and although they were available, they did not fit into a room with two double beds. We had to switch to a room with a king which fit the roll away bed, but was not the most comfortable to sleep in with my husband and 2 children! Staff was wonderful and very helpful and accommodating with this, but this issue withnbeds/room size was not indicated on website at the time of booking.

    10

  • Robert
      United States of America
    August 19, 2014

    Should have drinks, vending machines available

    8.3

  • Anonymous
      Canada
    August 17, 2014

    Location

    Staff demeanor and attitude

    7.1

  • Bianca
      Australia
    August 14, 2014

    The beds & pillows were incredibly comfy. Our room had a coffee machine with complimentary Starbucks coffee & takeaway cups. Perfect!

    10

  • Laura
      United States of America
    August 14, 2014

    They ran out of late night food.

    9.2

  • Manoke
      South Africa
    August 12, 2014

    The room was amazingly spacious and it was also very neat. The cleaning staff take their job seriously. Thumbs up to them. The locality was excellent for me as I was attending at the convention centre.

    The check in process was not smooth. I thought the staff did not really care and were not as professional as I expected.

    9.2

  • Anonymous
      United States of America
    August 7, 2014

    the bell hop guys are great, also the valet staff was great also, the hotel location was good for walking around. liked window view. key cards worked well all the time.

    did not like the fact there was no microwave in room. we only had one face cloth for two people. had dirty bed spreads, both beds. the bar inside hotel sucked. the waiter with the dreadlocks walked passed us several time without acknowledging us, even after we flagged him down. so we left the bar. did not like not having access to my car to retrieve things that were forgotten in car. no brochures on sights and things to do to plan even more events.

    5

  • Dorothy
      United States of America
    August 6, 2014

    My daughter walked in and was amazed of the size and the awesomeness. The entire family had a wonderful time. First time for a trip to DC and what an event it was. After all the walking, everyone was really glad to have a comfortable bed to sleep in, and the location of the room, being so quiet, was a plus. Nice Job!

    10

  • Yvette
      United States of America
    August 6, 2014

    The room was gorgeous and clean!! Simply comfortable!

    Front desk attendant with a little bit of an attitude.

    9.6

  • Tareq
      United States of America
    August 6, 2014

    Location is nice , breakfast good

    Problem with connected rooms they didnot provide and they put the rooms far away, i came at 1800 and the rooms were not ready .

    6.3

  • Shahban
      Pakistan
    August 3, 2014

    But the lounge chairs and room chairs had bugs in it

    Bugs in restaurant chairs and room chairs

    9.2

  • Jade
      United States of America
    August 3, 2014

    The hotel is very clean. The room is comfortable. The hotel is very close to the white house but on the other hand, it's far from the capitol hill. Nonetheless, for the money you pay, it's a great value.

    The hotel can be difficult to find first because of the roundabout. You have to pick the right exit in the roundabout to get to the hotel. I got lost for several times and went into circles. Also there weren't a lot of restaurants nearby so food choices were limited.

    9.6

  • Linda
      United States of America
    August 1, 2014

    The location was perfect. The hotel was within walking distance of the White House and almost all the memorials. Also, it was located near many restaurants and shops. The staff was especially welcoming and helpful. The room was quiet, the bathroom was beautiful, the towels were thick, and the water pressure in the shower was strong. These are the things that matter the most to me and my family,

    Nothing. It was a great stay.

    9.6

  • Mohammad
      Kuwait
    July 31, 2014

    Mini Starbucks in the lobby Relaxing bed Quit The bell man and the valet parking staff were so nice and help full with a great customer service standard

    I was there for four nights They didn't find me a connected rooms and there were no effort to help in the second day the reception lady just said "NO". So I stopped asking in the other days

    7.9

  • Mitzi
      United States of America
    July 29, 2014

    Very clean and new rooms! Hade spacious accommodations.

    The valet parking was not coordinated well. After we complained about not having out car brought up for over 15 mins as promised with 10 mins, there was car. We informed the attendant and then he told us they brought the wrong vehicle out. It then took another 15 mins to get our car! It was not worth the almost $50 is cost for valet parking when I could go around the corner and park it for $27 all night.

    9.6

  • Tess
      Canada
    July 29, 2014

    Amazing location.

    My stay was diasapointing. Because the hotel overbooked, we were two couples forced to sleep in a king size bed. Since we refused to sleep both couples in one bed, my fiancé and I had to sleep on a single cot which was very uncomfortable. The hotel was so conveniently located, but I'm not sure I would ever go back for that reason.

    7.9

  • Stacy
      Canada
    July 29, 2014

    noise coming from an adjoining room no pool

    7.5

  • Estela
      United States of America
    July 28, 2014

    The beds were very comfortable and the bathroom was lovely.

    The rooms were not ready when we came to check in. Apparently we were not the only ones. There was a long line of unhappy customers waiting to check in, some with large families and children getting restless in the lobby. We reserved a double with a city view and ended in a room with one bed and a view of brick walls across an alley. I was outraged to be charged $15.00 for internet use in my room.

    6.3

  • Anonymous
      Indonesia
    July 24, 2014

    Great beds, smooth check in

    No free WiFi, even Hampton Inn gives free WiFi.

    7.5

  • Irina
      United States of America
    July 22, 2014

    Customer service was great.

    Not very clean room

    8.3

  • Roscoe
      United States of America
    July 22, 2014

    Upon check in, the room that I request and PAID for was given away. I was put in a sub-par room for the remainder of my stay and given free brewkfast

    7.5

  • Anonymous
      Italy
    July 21, 2014

    No bar in the camera (fridge was empty)

    8.3

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