Westmark Fairbanks Hotel and Conference Center    

To noisily , priced to high, price does not match what booking. Com said

The hotel was modern and well located in the city. The front desk was very cordial and genuine with responses to questions. After seeing other hotels in close proximity, I am glad I booked at the Westmark.

Really nothing that I didn't like. A small refrigerator in the room would have helped with some meal leftovers. Otherwise, the room was great.

Friendly staff. Comfortable bed and room. Great service in the Red Lantern Lounge and restaurant. Staff attention in our meeting room.

The tub did not drain properly, leaving me with ankle deep water. Poor vacuum job. No hot tub or sauna. A pool would have nice as well. At 7 a.m., buffet breakfast was going south due to heat being too high in warming trays.

Everything went so smoothly! The staff was very helpful and friendly! The rooms were clean and well put together!

We stayed a couple times and one of the rooms we got the tub didn't drain. We put it on a comment card to be looked at though. Nothing other than that!

very nice clean hotel. It was conveniently located.

The new section of the hotel is nicely done and comfortable

Was initially assigned to old section of hotel where there was no internet. Had to pay $10 per night for an upgrade.

Very friendly staff. Room was always made up. There was a plumbing problem in the bathroom which they fixed but also took some money off our room which we appreciated. The manager went out of his way. We will stay there again.

I like the location. I know the hotel for many years but this time I was impressed with the amount of expansion they did. Great place.

Efficient hotel with all facilities. Large rooms with splendid views. Very good rates for the value of the rooms.

Downtown location, but not a lot to do in the close environment.

location

noisy people

Room cost, appearance, cleanliness, security.

Nothing comes to mind.

Location and security.

I did not like that the last night of my 7 day stay was billed at "tourist" rates, rather than at the rate I had been paying. Also that the complimentary breakfast ended on May 13 for all residents, not just the tour groups.

The view of fairbanks was awesome.. friendly staff/great customer service. appreciate our staff

The temperature in the room was really hot/ theres no ventilation for fresh air in the room.. but other than that everything was great.

The entrance and room were clean. Most of the staff were accommodating, and if we needed more towels, etc., they were given to us.

1. The young girl in the gift shop was not helpful at all. She was more concerned with her computer than waiting on customers. 2. Our coffee cups were never cleaned, or we were never given new cups. 3. One time, one maid said she could not return to clean our room, so the beds were never made on that particular day.

the construction crew starting work at 8:00 Sunday morning and the semi idling outside of our window (we understand why, just not where...) all night long.

Even though we stayed in a no smoking room it still smelled of cigarette smoke. I think that smoke must get into the hotel ventilation system from the large number of people who smoke outside of the hotel. I recommend not allowing people to smoke near these ventillation systems.

Room was spacious and clean

Staff from restaurant were rude and the front desk staff were not very accommodating even when it came to simply asking for a corscrew.

I didn't like how the smoking section was right outside my window and people were partying til at least 6 am.

Near to Downtown, clean, friendly staff. The Room was ok.

Wifi only in common spaces and in some rooms, not everywhere. But honestly that was not a great problem.

dining and laundrry facilities

service at front desk was poor no wifi in our room

Friendly efficient staff. Large clean rooms.

No shuttle service. Hotel is extremely biased towards the Holland America tour groups - a disadvantage if travelling independently. Restaurants could offer no advice re gluten free options (seemed to not understand the issue at all).

Free parking

They pretend to be a conference center, but do not have internet access in rooms and very slow - in public areas. When I say to the manager that I would never book a room in their hotel if I know that they have poor access to internet, I was answered: "well... somebody else would book..." I will never ever stay in this hotel.

The help i got from staff ...great

Winter time rates help a lot THANK YOU

The staff was friendly and helpful

The restaurants are overpriced and low quality. The lack of a shuttle is a big minus and the hotel is not really within walking distance to anything. It is apparent that the hotel's focus is on people taking cruises. If you are there for any other purpose, the amenities are not good.

Very nice. They had only reservation for 1 room not 2 as booked. They gave us another room.