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Newest reviews for Westgate Lakes Resort and Spa

  • Rafael
      United States of America
    September 5, 2014

    The staff is excellent. Facilities are great. The amenities are awesome and location can't be beat. Will stay there every time I can. I am considering buying a unit.

    The ice machine in my floor was broken that day. They fixed it the day after.


  • Elizabeth
      United States of America
    September 3, 2014

    Pool was great, grounds beautiful, clean villa

    Parking was difficult. Sleeper couch uncomfortable. Poor shuttle times to and from Universal.


  • Houda
    August 27, 2014

    would like to recommend westgate lakes resort and spa to other peple and for all my family


  • James
      United States of America
    August 26, 2014

    7 pools , a lot things to do. starbucks.

    Pizza crust laying under couch in plane view from bed. Mold on shower head.went to three different Pools and no bars where open for wife to get a drink. internet out for 2 days.


  • Ghazi
      Saudi Arabia
    August 24, 2014

    Location,environments,facilities .


  • Khalid
      Saudi Arabia
    August 24, 2014

    Location is excellent close to most of attractions

    Housekeeping is only done based on call


  • Julie
      United States of America
    August 20, 2014

    The staff members.


  • Basel
    August 17, 2014




  • Anne
    August 14, 2014

    The ambience, the cleanliness and the staff. They were all very helpful and kind.

    The shuttles to the theme parks too few and far in between.


  • Antoinette
      United States of America
    August 5, 2014

    There was absolutely no parking at night


  • Ole
    August 3, 2014

    It is close to main sites if you have a car. It is free shuttle to parks. (But we did not use them) We also appreciate that it was possible to buy tickets to parks at hotel.

    It was a little outdated and unkept. We were also waked up many mornings of sales pitch for timeshare, and we said no everyday and they kept on calling, very annoying!


  • Sara
      United States of America
    August 3, 2014

    The view was serene overlooking the lake. The room was immaculate.. porch was screened in so we enjoyed it day or night. The customer service were all great receiving my fed ex.

    The people next to us had a zillion kids running in and out slamming both door at all hrs... shaking our room! Playing basketball in front of our door. Ppl down the hall were smokin so much weed that the smell stayed lingering in the air.. elevators were filthy.. no parking spots after 12a because all of the vistors had guests.


  • Lauren
    July 29, 2014

    Nothing really

    The amount of people, music playing everywhere. Wanting quiet. Room was NOT clean. People smoking in the elevators, etc etc.


  • Elsie
    July 23, 2014

    Location: close to main sites; free shuttle to parks; shop on premises;ability to buy tickets to parks at hotel

    noise at swimming pool; rooms not properly cleaned;sales pitch for timeshare;breakfast style; no airport shuttle


  • Saad
      Saudi Arabia
    July 22, 2014

    the distination for relaxation

    the place a littel far from attraction area that you need to use your car


  • Patricia
      United States of America
    July 20, 2014


    Dirty. Unkept. Outdated. Hot-air conditioning seems to be controlled elsewhere. Very uncomfortable hot. Dirty balcony. Dirty carpet. A pubic hair in bathtub. TV blurry. Slight unpleasant smell in room.


  • David
    July 19, 2014

    The room was comfortable

    They misrepresent things - like giving money, but not telling you that you have to attend a time share presentation, discounted Disney tickets are exactly the same price as going to Disney. Tons of traffic and kids.


  • Shantel
      United States of America
    July 18, 2014

    Jetted tub


  • Anthony
      United States of America
    July 8, 2014

    My room was dirty no one was trying to help worse honey moon ever. I will never go back


  • Gerald
      United States of America
    July 6, 2014

    Parking lot was small golf cart hit my car.


  • Joy
    June 29, 2014

    I liked the fast response of 8888 line and provision of at least a dozen clean towels for bath and pool.

    1) Some of the cleaners do lousy work especially the female one that cleaned my room on the first day but the cleaner that did the cleaning from the 3rd day did good work. 2) Phone call response from the desk in charge of booking for shuttle is very poor as they never pick up the phone. 3) The arrangement between the hotel and Ceaser's transportation is poor, it takes forever to get a vehicle. The resort should have concrete arrangement with other providers of transportation.


  • Cathy
      United States of America
    June 27, 2014

    The location was good.

    The property was very big! We were in an older building with very noisy neighbors! Room was dated and the air conditioner wasn't working properly. When checking in they charged me another $20 for something they called, " a free welcome breakfast". I should have realized nothing is free! Timeshare presentation! No thank you! I will not stay here again. Parking was also an issue! Had to park at another building and walk.


  • Ray
    June 27, 2014

    Facilities were ok, plenty of swimming pools and lake activities. Lots of activities arranged for kids every day, also tennis, crazy golf and bike rentals on site

    Advertised as being on international drive, it certainly wasn't if you don't have a car you can't easily get around. The shuttle service was very poor in my view, they seemed to have only one shuttle which covered all Westgate resorts in Orlando. There was 3 shuttles per day to and from Universal and Disney with allotted times that you had to book. The times were bad in my view and the shuttles filled up quickly, if you didn't have one booked or if you wanted to stay later in a resort you needed to take a taxi which was very expensive. If you compare to other resorts which were smaller they had 2 or 3 shuttles waiting outside the resorts in the evening. On our first morning we were offered a free breakfast which was only ok and then had to sit through an hour of high pressure salespeople trying to sell us timeshare properties on site. We were shocked and disappointed to be honest, all we wanted was a hotel room!! All the emphasis in this place seemed to be on the VIP's or the owners, which was more tricks in trying to get you into buying timshare. This is really not what you want when you go on vacation, you want to be made to feel special when you go away and spend your hard earned money, not intimidated by salespeople and then unimportant by seeing signs every special parties or BBQ's for owners. The rooms were ok but were a bit dated, the two restaurants on site were ok but didn't offer much variety. No bar on site and when pool bars closed at 7 in the evening you hadn't got many options for a drink, and with no options on getting anywhere but a taxi we didn't go out much. I was really disappointed with this place and definitely wound't stay here again


  • Hussein
      Saudi Arabia
    June 26, 2014

    Good location near all attractions , shopping malls ,restaurants & airport Spacious spaces in accommodation Swimming pools & facilities

    No good business center Concierge & reception ??? No good parking facility for guests


  • Flora
    June 26, 2014

    wonderful experience


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