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6145 Carrier Drive, Orlando, FL 32819 – Show map
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163 verified reviews
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Westgate Palace Resort's staff speaks: Spanish, English
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BBQ Facilities, Outdoor Pool (all year)
Fishing, Ping-Pong, Fitness Center, Game Room, Playground, Entertainment Staff, Kids' Club
Food & Drink
Bar, Snack Bar
WiFi is available in all areas and charges apply.
Free! Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), Shuttle Service (free), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, ATM on site, Concierge Service, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Designated Smoking Area
From 4:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to three children under 18 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 163 reviews
Value for money
Show reviews from:
This family-friendly hotel is 3 miles from the Universal Orlando Resort and 8 miles from Walt Disney World. A free transportation service to local area attractions is provided.
Score from 241 reviews Very good
In the center of Universal Orlando Resort, this resort features free Wi-Fi and exclusive early admission to The Wizarding World of Harry Potter for guests who buy park tickets.
Score from 496 reviews Excellent
The WorldQuest Orlando offers a free shuttle service to Walt Disney World, less than a 10 minute drive away. This hotel features a daily continental breakfast and an outdoor pool.
Score from 629 reviews Very good
Featuring a full-service spa and a themed pool area with a pirate ship, this resort hotel offers free shuttle service to nearby attractions including Disney World. Free Wi-Fi is available.
Score from 295 reviews Very good
The Room and staff were perfect! I enjoyed my stag 100%!!
The shower head poorly aligned. 2 gallons of water on the floor for every shower =(
Clean environment, kitchen /living room during the decor it was kind of style.
The rooms are too small, housekeeping was horrible
The one large bathroom.
I was extremely disappointed in the size of our room. You could not swing a cat by it's tail. The picture of the suite on the website had a large spacious living area, this was anything but! We had to move the couch in order to pull out the bed, two chairs with a collapsible table which could not be opened if the sofa bed was, silverware on counter because the kitchen was so dinky there was not even a drawer to put it in, which of course occupied the tiny counter space which was next to non-existent. Our air only worked intermittently, we came in and even though it was set for 74 the room was at 78, could not get the air to kick on, called the desk and yes they sent someone up but the air kicked on, however in the morning the room was 78 again. We arrived at like 12:30am and were sent to the wrong tower for our room by the desk clerk, even wrote the wrong tower on our room ticket meaning we hauled luggage for six people between towers at 12:30 in the morning after driving 12 hours. Would not stay here again.
I liked the glass shower and the kitchen material already there for us . Nice view!
I was hoping my room look like the room on the pictures I was so excited to welcome my friends to my room. When I finally got in my room , my friends and I were so upset at the appearance of this room. The room I received looked nothing like the picture I honestly think I payed wayyyy to much for this room and it does not have as much space as the picture shows. I absolutely agree that you guys are false advertising and need to take those down and put more accurate pictures up.
Swimming pool , BBQ , plenty seats around pool, cafe for breakfast. location, apartments
The information on the hotel and surrounding areas was provided upon arrival and very useful in finding last minutes items for our trip.
Very clean and very safe place to stay!
Small jacuzzi tub!
the apartment was so luxurious and comfortable. so spacious too. the kitchen provided was so useful. beautiful view lake however was apartment was street view !
1- the pool was in maintenance the whole stay ! however, I have to mention that they were kind enough provided shuttles to the other hotel pool, but I think they would have mentioned it when I booked, I guess that is why the price was low. 2- The kids area does not have enough amusing stuff, no swings nor slides. 3-Staff on front desk was not so friendly. 4- No shuttles to entertainment areas such as down town disney, and the shuttle to the outlet was just 2 days a week.
They took my money then told me they didn't have a pool
Everything was nice lots of fun and convinent
I love the way everyone on the staffing is family oriented..customer service is outstanding...very convenient to everything...
The pool was under renovation
The room was excellent, personal very kind and friendly.
the pool was under construction, we were not notified
size & layout of room. proximity to attractions.
being pressured to attend sales seminar.
The staff at the front desk were very friendly and helpful. The room was pleasant with a great view of the lake. The hotel was conveniently located near the trolley bus routes.
Lack of communication about the amenities. The pool was suddenly closed during our stay without prior notice (at the time of booking or at check in) and even then not displayed on their website. The coffee maker in the suite did not have coffee or filters and I was not informed that these would be available at the front desk. There was a domestic disturbance in the unit across from me late at night that was frightening. I inquired about this several times after and would have liked to have had a senior staff person re assure me that they were aware of it and that the situation had been addressed and that the occupant was safe.
location close to parks visiting, quiet, clean
pool was closed and had to go approx. 2 miles to sister property to swim
Very friendly and efficient, clean. Would definitely stay again.
I believe more shuttles to parks esp. Universal since it is so close would be helpful.
Orland is a busy place. Dont go to Disney on a weekend.
NOTHING!!!!!!!!! This is NOT A hotel, it's a timeshare
EVERYTHING!!!!!! I will never stay at this "resort" nor will I use booking.com again. Nothing that was posted on booking website was true about this place
Everything was great!!
everything else was good
had problem with keys and there was roaches in 803 b
I loved everything about it. We had a great time and love the room pool and sitting areas. It was nice and relaxing.
What I didn't like is after we checked out we went to the profit sharing meeting and was told that because we didn't buy we could never stay at any westgate palace resort again. We spent 550.00 on a room for 3 nights. I think it was very rude of them the way we were treated not by the tour guy but by management. So now the next time we come to Orlando Florida we will never give Westgate palace any of our money
The location was good. It was very close to Universal Studios and other parks. It was also great that we could buy tickets to parks and other shows and amusements. I also liked the Starbucks and gameroom in the hotel.
There's no business center. This ended up being somewhat inconvenient for my friends and me. Also, the air conditioning did not work when we got there. We had to be moved after a day. There was also an ant problem that we had to call about. And although most of the staff was cordial and very professional, some of them were so rude that it almost overshadowed the kindness of the others.
Our room was filthy. The shower was moldy and had nasal discharge on the walls. Not a single white person was there besides us.
The pool closes very early for a resort.
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