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Newest reviews for Westgate Palace Resort

  • Ralph
      United States of America
    August 6, 2014

    The Room and staff were perfect! I enjoyed my stag 100%!!

    10

  • Tina
      United States of America
    August 4, 2014

    Beautiful pool

    The shower head poorly aligned. 2 gallons of water on the floor for every shower =(

    5.8

  • Perline
      United States of America
    July 30, 2014

    Clean environment, kitchen /living room during the decor it was kind of style.

    The rooms are too small, housekeeping was horrible

    9.2

  • Regina
      United States of America
    July 29, 2014

    The one large bathroom.

    I was extremely disappointed in the size of our room. You could not swing a cat by it's tail. The picture of the suite on the website had a large spacious living area, this was anything but! We had to move the couch in order to pull out the bed, two chairs with a collapsible table which could not be opened if the sofa bed was, silverware on counter because the kitchen was so dinky there was not even a drawer to put it in, which of course occupied the tiny counter space which was next to non-existent. Our air only worked intermittently, we came in and even though it was set for 74 the room was at 78, could not get the air to kick on, called the desk and yes they sent someone up but the air kicked on, however in the morning the room was 78 again. We arrived at like 12:30am and were sent to the wrong tower for our room by the desk clerk, even wrote the wrong tower on our room ticket meaning we hauled luggage for six people between towers at 12:30 in the morning after driving 12 hours. Would not stay here again.

    5.8

  • Lativea
      United States of America
    July 15, 2014

    I liked the glass shower and the kitchen material already there for us . Nice view!

    I was hoping my room look like the room on the pictures I was so excited to welcome my friends to my room. When I finally got in my room , my friends and I were so upset at the appearance of this room. The room I received looked nothing like the picture I honestly think I payed wayyyy to much for this room and it does not have as much space as the picture shows. I absolutely agree that you guys are false advertising and need to take those down and put more accurate pictures up.

    5

  • Anonymous
      United Kingdom
    July 7, 2014

    Swimming pool , BBQ , plenty seats around pool, cafe for breakfast. location, apartments

    7.5

  • Michael
      United States of America
    June 25, 2014

    The information on the hotel and surrounding areas was provided upon arrival and very useful in finding last minutes items for our trip.

    N/A

    9.6

  • Lawrence
      United States of America
    June 18, 2014

    Very clean and very safe place to stay!

    Small jacuzzi tub!

    10

  • Anonymous
      United States of America
    June 8, 2014

    the apartment was so luxurious and comfortable. so spacious too. the kitchen provided was so useful. beautiful view lake however was apartment was street view !

    1- the pool was in maintenance the whole stay ! however, I have to mention that they were kind enough provided shuttles to the other hotel pool, but I think they would have mentioned it when I booked, I guess that is why the price was low. 2- The kids area does not have enough amusing stuff, no swings nor slides. 3-Staff on front desk was not so friendly. 4- No shuttles to entertainment areas such as down town disney, and the shuttle to the outlet was just 2 days a week.

    9.2

  • Tasherria
      United States of America
    June 6, 2014

    They took my money then told me they didn't have a pool

    6.3

  • Leola
      United States of America
    May 30, 2014

    Everything was nice lots of fun and convinent

    10

  • Whitney
      United States of America
    May 20, 2014

    I love the way everyone on the staffing is family oriented..customer service is outstanding...very convenient to everything...

    The pool was under renovation

    9.2

  • Ferdinando
      Puerto Rico
    May 19, 2014

    The room was excellent, personal very kind and friendly.

    the pool was under construction, we were not notified

    9.6

  • Andrew
      Australia
    May 16, 2014

    size & layout of room. proximity to attractions.

    being pressured to attend sales seminar.

    7.5

  • Shyana
      United States of America
    May 13, 2014

    The staff at the front desk were very friendly and helpful. The room was pleasant with a great view of the lake. The hotel was conveniently located near the trolley bus routes.

    Lack of communication about the amenities. The pool was suddenly closed during our stay without prior notice (at the time of booking or at check in) and even then not displayed on their website. The coffee maker in the suite did not have coffee or filters and I was not informed that these would be available at the front desk. There was a domestic disturbance in the unit across from me late at night that was frightening. I inquired about this several times after and would have liked to have had a senior staff person re assure me that they were aware of it and that the situation had been addressed and that the occupant was safe.

    7.5

  • Bruce
      United States of America
    May 12, 2014

    location close to parks visiting, quiet, clean

    pool was closed and had to go approx. 2 miles to sister property to swim

    6.7

  • Judy
      United States of America
    May 6, 2014

    Very friendly and efficient, clean. Would definitely stay again.

    I believe more shuttles to parks esp. Universal since it is so close would be helpful.

    9.6

  • Jason
      United States of America
    April 29, 2014

    Orland is a busy place. Dont go to Disney on a weekend.

    7.1

  • Kinyetta
      United States of America
    April 28, 2014

    NOTHING!!!!!!!!! This is NOT A hotel, it's a timeshare

    EVERYTHING!!!!!! I will never stay at this "resort" nor will I use booking.com again. Nothing that was posted on booking website was true about this place

    2.5

  • Anonymous
      United States of America
    April 26, 2014

    Everything was great!!

    8.3

  • Melvin
      United States of America
    April 17, 2014

    everything else was good

    had problem with keys and there was roaches in 803 b

    8.8

  • Samantha
      United States of America
    April 16, 2014

    I loved everything about it. We had a great time and love the room pool and sitting areas. It was nice and relaxing.

    What I didn't like is after we checked out we went to the profit sharing meeting and was told that because we didn't buy we could never stay at any westgate palace resort again. We spent 550.00 on a room for 3 nights. I think it was very rude of them the way we were treated not by the tour guy but by management. So now the next time we come to Orlando Florida we will never give Westgate palace any of our money

    8.8

  • Anonymous
      United States of America
    April 16, 2014

    The location was good. It was very close to Universal Studios and other parks. It was also great that we could buy tickets to parks and other shows and amusements. I also liked the Starbucks and gameroom in the hotel.

    There's no business center. This ended up being somewhat inconvenient for my friends and me. Also, the air conditioning did not work when we got there. We had to be moved after a day. There was also an ant problem that we had to call about. And although most of the staff was cordial and very professional, some of them were so rude that it almost overshadowed the kindness of the others.

    6.3

  • Anonymous
      United States of America
    April 14, 2014

    Our room was filthy. The shower was moldy and had nasal discharge on the walls. Not a single white person was there besides us.

    2.9

  • Kristin
      United States of America
    April 11, 2014

    The pool closes very early for a resort.

    8.8

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