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Newest reviews for White Swan Inn

  • Nikos
    August 23, 2014

    - Location - Overall Character - Spacious room - Reliable Wi-Fi - Complimentary afternoon wine buffet - Helpful front desk

    - Breakfast had good intentions, but unsuccesful implementation. They were very slow to replenish finished items and they stopped replenishing by 9.30, while the claimed closure time was 10.00 - Noise from the road


  • Douglas
      New Zealand
    August 23, 2014

    spacious character room, nice breakfast included plus the evening drinks and nibbles were a great way to meet other travellers.


  • William
      New Zealand
    August 22, 2014

    Relaxed approach in old but comfortable amenities, with additional touches that give it a unique character. Quite well positioned for Union Square etc.

    May not suit customers who want modern facilities.


  • Susan
    August 14, 2014

    Fantastic staff, especially Brendan who was very helpful and informative. Loved our room and the overall decor of the hotel. Great location.

    Nothing to dislike


  • Margaret
      United States of America
    August 10, 2014

    Staff was superior. They went out of their way to make the stay enjoyable.


  • Anonymous
      United States of America
    August 9, 2014

    Expensive for what was provided.


  • Wan-chun
    August 4, 2014

    the location is good. it takes 5 minutes to go to Powell street (good for shopping). the staff is very friendly, and the breakfast is delicious. they also have big room and comfortable bed. It's definitely an excellent hotel which we would like to visit again.



  • Anonymous
    July 31, 2014

    Loved the home away from home comfort. The breakfast in the morning and the glass of wine and pre-dinner nibbles in the evening. And so close to everything.


  • Rutherford
      New Zealand
    July 25, 2014

    Good location, great breakfast and drinks and nibbles in the evening. friendly helpful staff


  • Ronald
    July 22, 2014

    Fantastic hospitality and staff could not do enough to help.


  • Anonymous
    July 17, 2014

    We enjoyed staying in this hotel as the position was very good for exploring San Francisco. It was a safe, bustling area, close to all forms of transport. The room was very comfortable and the bed was amazing! The little touches like the coffe machine and free soft drinks were great. The breakfast was excellent, with fresh fruit and a good spread. We enjoyed the wine and snacks in the evenings.

    We arrived late after letting them know that and stood helplessly outside as the front door was locked and there was no one around. Eventually a girl opened for us. The lift wasn't working and we lugged our cases to the fifth floor! To be fair, the girl did take one heavy case up. After that initial bumpy start, we really enjoyed our stay.


  • Richard
      United States of America
    July 13, 2014

    Location close to everything, but out of the way, room size and comfort in an older charming building. Efficient and friendly staff.

    Noise from the neighbors upstairs...heavy footstep at night could wake you up. Need better noise insulation.


  • Ricardo
    July 12, 2014

    The Room Size is ver y comfort And we aré ver y pleased



  • Regina
      United States of America
    June 23, 2014

    I really was happy with the helpfulness of the staff. They went out of their way to make you happy and answer any questions.

    There really wasn't anything that I didn't like.


  • Anonymous
      Czech Republic
    June 17, 2014


    Worn out


  • David
    June 16, 2014

    Very friendly and helpful staff. Excellent included breakfast. Comfortable clean room

    Lift old-fashioned and not too easy to use


  • Michael
    June 9, 2014

    Rooms spacious, very comfortable. great location, all staff helpful and welcoming. Breakfast great. The evening drinks and canapes in the parlour fantastc tradition.



  • Elizabeth
      United States of America
    May 28, 2014

    Loved the charm of our room. The linens, curtains, the sitting chairs, the fireplace, all the books! My favorite was the separate vanity/make-up room. Everything was very clean and the bed was very comfortable. Our room was right above the garden and we didn't get too much street noise. Never heard our neighbors and it was a very busy weekend.the variety during breakfast was nice.

    Reminds a little bit of how a corporation might run what would be a family business. Ironically the things that make this place so nice are the ones that bring it closer to corporate feel. Hotel type soap kits in bathroom, really nice ones, but makes you think hotel. Oats for breakfast, clearly minute oats, they merely pour hot water on and hope they're ready by the time people eat. At least leave them on high in the crock for an hour before serve. Quiche was a nice touch, I would have needed an extra fifteen minutes for the under powered toaster to make me a dark toast. Fresh fruit, cottage cheese, boiled eggs and sausage patties. All good. Not exceptional but pass. A little bit more touching up to the building, baseboards sanded and painted. Old spill marks removed from walls. Nothing major, just little things that you don't want to see because everything else is so superb. I want to steal their black and red super awesome diamond pattern carpet! A few minor tweaks and this place would make a 5 star every other place look stupid.


  • Carol
      United States of America
    May 11, 2014

    Our stay was perfect. Thank you to the staff.


  • Sandra
      United States of America
    May 10, 2014

    Everything! Comfort, staff, location all were perfect. It was stepping back in time and simply wonderful

    Doesn't apply


  • Mariana
    May 7, 2014

    Location and staff are great, you feel welcome and at home

    The bathtub could do with some renovation


  • Alicia
      United States of America
    May 5, 2014

    Very friendly environment. Wine and appetizers every night in common area, promoted exchanges with other guests. Lovely breakfast. Helpful employees at front desk and dining room.

    Not air conditioned, so a bit warm in the room on two days that were unseasonably warm.


  • Robert
      United States of America
    April 30, 2014

    Recently redecorated room, afternoon tea/coffee/wine. Friendly and helpful staff.

    Bath/shower should be next on the renovation list!


  • Diane
      United States of America
    April 28, 2014

    We enjoyed the lovely room as well as the rest of the property. The breakfast was wonderful, as well as the evening wine tasting and pupus. The new furnishings are a welcome as well as the fresh linens. The staff and management are to be commended - everyone seems to work so well together and it certainly shows. Andy has become a friend to us, as well as General Manager Rebecca. Attention to detail is their motto. All of the staff deserves our "thank you" too. The property is centrally located to everything and the cable cars are there if you need them/ We'll be back!!


  • Michelle
      United States of America
    April 22, 2014

    Everything about our experience was wonderful. The inn was exactly as described and the staff was outstanding!


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