Whitelaw Hotel    

location

service

Décor.

Floor in room was slippery due to too much cleaner being used. Needed to be re mopped with just water or something. Also, you charged my credit card after we already checked out for use of items in the hotel room that we did not consume. SHAME ON YOU! The guy at the front desk, Fernando or something, was not helpful and actually quite rude. Gave me a number to your manager Mr. Moreno. Well, he obviously is a crappy manager because who NEVER answers their phone and NEVER clears out their voice mail box? You attempted at scamming me, but don't worry, a report of this is going to the BBB. Seeing now your reviews on Google, this is something you obviously do often. Shame on you!!!

The only good thing is the location is right near everthing but still not worth it for the price.

I would never stay here again. There were never any towels or wash clothes available. At night it is really loud in the lobby so when you call the front desk they can’t hear you. The staff is not friendly when I went to the front desk for items the lady act as if I was bothering her. Overall the hotel is not good the rooms are even too small.

Location relative to the beach

Staff, the facility, service, amenities

Location is excellent

Staff was rude and not very helpful especially Sterling. Always a fracas in the lobby while chacking in was asked to move away and clear area at the counter by some random Asian guy who was taking names down for an even happening in the lobby at the time. If I did not know he was not part of the Whitelaw staff I certainly will not be moving my luggage as requested. I have stayed at Whitelaw at least 3 times before and in the past one of my experience was upon arrival at checkin was told that there was no room and was sent to Chelsey Hotel which was on Washington with very dark rooms and not what I booked in the first place Door lock was broken upon checkin Safe was not working and was never addressed during my 4 night stay after repeated request to have it fixed

The location ...

DON'T GO THERE DURING SPRINGBREAK !!! Noise 24/7, I could NOT sleep at all, and the springbreakers littered literally every inch of the hotel.

Decor is fine! Hotel for youth.

After the first night of my stay I had themaid clean the room and there were bugs in my sheets. I informed the staff and they stated I would receive a call from the manager and I never did. I called.them for 4 days asking for a return call but no one called me back.

- nice room - location

- room was not clean - no room service everyday

food was very good very friendly, helpful staff free shuttle to airport - great! decor was beautiful and fun snacks and drinks in room they held my bags after checkout so I didn't have to lug them with me on the last day....... room was awesome - great big flat screen TV, cool bathroom and shower, comfy bed - lots of comfy pillows plenty of bath towels and washcloths beach towels to borrow

loud music from DJ late into night and starting at 9:00 in the morning!

Great location and cool decorations

The staff was super incompetent (for example, they booked us a shuttle to the airport at a time when there actually was no shuttle so we ended up having to get a cab)

Fun, Funky Atmosphere. Staff Friendly Clean

Very Loud in the Lobby

Perfect location in the heart of south beach. Very cute rooms, but small.

The mandatory fee of 16.95 for the open bar hour should be optional. They only serve the cheapest house liquor that made me nauseous on the very first sip. And I don't have a sensitive stomach. Yuck

the noise, felt more like a party spot than a hotel

Free wifi

The man in the recipation (Mr gam or gym who has pinky shirt) he is not profissional and it is difficult to talk to him because he dose not respect the people. Also they took 100$ and they did not return it yet. I will complain if they do not return it within the coming days.

location

rude staff (especially Sterling), NOISY, paper-thin walls, horrible food, NO TOILET SEAT ON LOBBY TOILET!! This is more a bar than a hotel!!

Location

There were bugs in my bed. They scammed me by charging me 4 nights of valet parking when I only parked one night and for only 20 minutes. It was very loud. I got food poisoning from the guacamole.

The rooms are stunning and so is the situation, its really close to where all the action takes place in miami beach, super friendly staff handing out beach towels and taking care of everything, nice atmosphere

If you come with a car youre lost. The hotel charges 32dollars a day and its hard to find a cheaper/better place for it to stay

location and hotel itself and nice staff.if you are solo traveler and like to party you never get bored in this hotel. i stayed on the 3ed floor and it was not nosy at all, although there is a lounge bar downstairs.

too expensive.

Not much to like

Was over-priced because they could get it due to events in south beach that weekend. Limited service, not very friendly staff, loud music playing all night long. No dresser in room. Barely a countertop in the bathroom. Small, slow elevator. Paper-thin walls. Not much to recommend.

Very warm, cozy, very cute! nice louging area outside, open bar 8:00 9:00 pm, witch to us was a plus, we went for a party week. also you can get a package deal with promoters,there is always someone ther... that will give you open bar, limo ride, free vip entrance to many cubs and champanhe all night! could it be any sweeter.

rooms are a lil small but very well designed!

Great location. Happy hour was awesome! The room was clean and spacious.

Some of the staff was not friendly- looking and had bad attitude.

Good for young people, bar in first floor, nice, front desk service is good,but housekeeper is no good, do not change and replace shampoos, bad sheet and some towers, the fee in the reservation does not include service fee, it is about $17 extra,and if you stay more than one day, you can not find any change in the room, looks like housekeeper never never clean your room like other hotel do.

The room was amazing

Hidden charges not shown when making the reservation like historic building tax ... really sucked because you find out when you get there and have no other option but stay.

the location