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Newest reviews for Staybridge Suites Wilmington East

  • Jannette
      United States of America
    August 12, 2014

    Bed was comfortable, location was easy to find.

    I asked 3 different front desk clerks to verify transportation on my departure day, to the airport for 5am and all said they did. However, I still had to call myself and got to the airport with 25 minutes to check in and get through security and to the gate. Not acceptable.

    5

  • Carolyn
      United States of America
    August 11, 2014

    The staff was very friendly and we enjoyed the hot breakfast each morning and dinner/drinks at night. Room was clean and liked the full size kitchen. Can't wait to go back!

    The hotel is pet friendly, which we normally don't stay at these, but we never heard or saw pets other than a few that were checking in.

    9.2

  • Joyce
      United States of America
    August 9, 2014

    The staff was very nice and accommodating. The hotel was very clean. I like the idea that it is within walking distance of shopping and restaurants. Breakfast was nice also the only issue I had was that only pork products were available. It would have been nice to have turkey or chicken sausage. I do plan to return I truly enjoyed my stay.

    Nothing.

    9.6

  • Tonya
      United States of America
    July 24, 2014

    Double charged for my staff and credit has not been received. Desk assistant saw I was already paid through Booking.com and ran my card a second time charging me double for my two day stay...very disappointed and frustrated that it has not been resolved. Bank show no record of a credit.

    6.3

  • Thomas
      United States of America
    July 15, 2014

    breakfast, bed and pillow were comfortable, great value

    wifi wasn't great

    9.6

  • Darren
      United States of America
    July 14, 2014

    Room and amenities were great. Breakfast and dinner were great. Staff was friendly and very attentive to customer needs.

    Bathroom light in "master" bath was very dim. I told front desk staff about it and they said they would fix it right away, but I don't think they did. Was very difficult to see in that bathroom. Also, the shower curtain rod was mounted so high that the curtain barely stayed in the shower. Also, the tub bottom was extremely slick and both my wife and I nearly slipped and fell in it. Also, due to the planned timing of the mId service for "stay-over rooms" being late in the afternoon, I didn't receive maid service for the first two days of my stay. When I complained about it, the front desk manager's solution was to give ME trash bags and new towels. When I spoke to a different person later to get the towels, the situation was more appropriately explained and an apology was given - however I still didn't feel that I received all of the things I paid for since I was paying for a clean room.

    8.8

  • Mark
      United States of America
    July 12, 2014

    Policy on pets not correct on booking site as the small print states a refundable $150 deposit. When arrived was charged a nonrefundable fee of $75, for our cat. As well could have received lower price booking thru hotel vice booking.

    8.3

  • James
      United States of America
    July 7, 2014

    Outstanding helpful staff.

    9.2

  • Justine
      United States of America
    July 2, 2014

    Everything. Staff was so nice. Such a beautiful hotel. The breakfast was awesome! Always coffee made during the day. I stayed in the king suit and it was so nice. Bathrooms are clean kitchen is so cute. I felt so at home. Beds and pillows are so comfy.

    The only concern I had was that the breakfast only lasted until 10:30, we're late risers so we rushed every morning to get breakfast. It was too good to miss!

    7.5

  • Cynthia
      United States of America
    June 18, 2014

    Friendly staff and the room was beautiful. Breakfast was great just need to add sausage and bacon.

    That we couldn't stay longer, but we will be back..

    10

  • Raul
      United States of America
    June 3, 2014

    Upon reservations I advised that we were there for a anniversary getaway! The staff offered us our choice of wine at check-in! Great staff! Thanks Danny, Jayson and Kyle!

    10

  • Savannah
      United States of America
    June 3, 2014

    The rooms were very nice and the location was near everything I needed from shopping center to grocery stores. .

    I hated the way the room smelled!! It was the smell of stale cigarettes....it bother me because I am not a smoker....This really made me sick on my stomach

    9.2

  • Jeffrey
      United States of America
    June 1, 2014

    The room was modern, clean and very comfortable. Given the location I thought that is was priced a little to high. The staff were great and very helpful, I had some challenges with my booking and the staff resolved it quickly.

    Price is a little high given the location and there was not enough parking with the Memorial Day bookings

    9.6

  • Gilbert
      United States of America
    May 28, 2014

    Clean, neat appearance, friendly, competent staff, very nice room and amenities. We asked to change our room because of a pet dog across the hall and were immediately accommodated.

    one elevator broken (out of 2); they didn't appear ready for a crowd on Memorial Day weekend.

    8.8

  • Stephen
      United States of America
    May 25, 2014

    Very accomodating staff. Especially Amanda.

    10

  • Megan
      United States of America
    May 25, 2014

    The morning staff was so pleasant and went out of their way during breakfast for my kids and I. Food was plentiful, coffee was good. A lot of choices. Gave kids toys. Location was great in terms of convienence to food and shopping. Target, Hooters, Chick Fil A, Dunkin Donuts all literally down the street. Like 2 minutes, driving time. Beach wise it's bout 10-14 minutes from Wrightsville Beach, and 25-30 from Carolina, of course subject to traffic patterns. I will definitely book here again. Very smooth check in and out process.

    Lil bit pricey but considering your suite is fully equipped, balances it out I guess. You can bring pets.

    8.8

  • Sandra
      United States of America
    May 22, 2014

    I liked the room, the staff, it was a good experience.

    I love to sit out on balconies. staybridge does offer any rooms with balconies.

    10

  • Robert
      United States of America
    May 18, 2014

    The bed was every comfortable. Bathroom was very clean. Kitchen area was very clean. The whole suite was very comfortable and enjoyable. Breakfast was very good.

    Carpet in the room felt dirty and had lots of stains. In the breakfast area the tables were not cleaned quick enough after some guests were leaving, to serve the new guests coming.

    7.9

  • David
      United States of America
    May 7, 2014

    We were pleasantly surprised with a dinner the evening we arrived, very nice.

    We were assigned a non-smoking room; however it definitely had been smoked in very recently, enough so our clothes would have been smelly if we had stayed, thankfully we were reassigned a "fresh" room and all was well. A previous hotel checkes a room upon check-out and applies a $250. charge to the credit card if the occupant smoked. GOOD IDEA, probably never done, but it gets their attention!! Would stay again.

    9.6

  • Christina
      United States of America
    April 29, 2014

    Nice and modern.

    9.6

  • Beverly
      United States of America
    April 22, 2014

    the staff was so nice and helpful. The meals were very good.And the bed slept so good.

    10

  • Tisha
      United States of America
    April 9, 2014

    My second stay, and just as good as the first. Nice and comfortable.

    10

  • Suzanne
      United States of America
    April 6, 2014

    Staff were all so sweet! The whole room was really clean.

    Needs brighter light in shower area. A little more selections for breakfast needed, hot items. On a very busy corner, however there is nothing suitable in walking distance for dinner and or cocktails.

    8.3

  • Cindy
      United States of America
    March 30, 2014

    The decor was beautiful, the ceiling fan was a great extra and the price was very affordable for such a great hotel and the breakfast was outstanding.

    The Internet connection was not good

    10

  • Anonymous
      United States of America
    March 25, 2014

    We were extremely pleased with our room ~ more than we were expecting. We will be definitely be using this facility for our trips to Wilmington!!

    Needed more food options at breakfast.

    10

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