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909 North Michigan Avenue, Gold Coast, Chicago, IL 60611, United States of America – Show map
Excellent location – rated 9.4/10! (score from 141 reviews)
Rated by guests after their stay at The Westin Michigan Avenue Chicago.
|Club King Room|
|Double Room with Two Double Beds and Lake View||
|Deluxe Michigan Avenue King Room|
|Deluxe King Room with Lake View|
|Standard King Room||
|Standard Double Room with Two Double Beds||
|Deluxe King Room||
|Deluxe Double Room with Two Double Beds|
|Deluxe Michigan Avenue View Double Room|
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158 properties in Chicago
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141 verified reviews
They speak your language!
The Westin Michigan Avenue Chicago's staff speaks: Spanish, English
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Golf Course (within 2 miles), Fitness Center, Spa, Massage
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu
Wired internet is available in the hotel rooms and costs USD 12.95 per 24 hours.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 67 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Lake Michigan (0.2 miles)
Chicago River (0.3 miles)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 25 per night when using existing beds.
One child under 5 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A security deposit of USD 150 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 141 reviews
Value for money
Show reviews from:
In Chicago, Illinois, this hotel features a bar with 6 flat-screen TVs. It is one block from the Magnificent Mile.
Score from 400 reviews Very good
Off the banks of the Chicago River, this luxurious hotel is conveniently located within a 5 minute walk of the Magnificent Mile and Millennium Park.
Score from 1425 reviews Very good
Located a 5 minute walk from the shops on Magnificent Mile, this unique architectural hotel offers on-site dining options, modern in-room amenities and easy access to popular sites.
Score from 704 reviews Wonderful
In the River North neighborhood of Chicago, this hotel offers free Wi-Fi access and is only 1 mile away from the historic Navy Pier.
Score from 391 reviews Excellent
ice machines broken on both the 10th floor and 11th floor, had to go to 12th floor for ice. also, fridge was not working but they brought in an extra one.
Perfect location. Great shopping
My toilet didn't flush the following morning....
The bed was very comfortable and the staff was friendly and helpful...
The staff was very friendly and the concierge was very knowledgeable. The room was very nice as well
We like to have a pool but the location/price made it well worth giving this up
location, location, location
The convenience of all the shopping.
My only complaint was wishing they had bigger beds- they were still comfortable though!
We will continue to choose the Westin every time we come to Chicago. They made our trip with the free deluxe upgrade they gave us! The staff was very pleasant, as well!
One little sample of shampoo and body lotion for a two nights...stayed
People at front desk are kind
Old room furniture and carpet~Nothing for iPhones or music Seal broken on window~ damp wet curtains Dirty tile in bathrooms No coffee maker Small closet
Location and friendly staff
I like the location of hotel. It was right in michigan ave which is my favorite st in down town Chicago.
Came down to pick my daughter up from Loyola Chicago with my oldest son. We had a wonderful steak dinner at the hotel. Love that heavenly bed!
Went to Concierge for information re tickets she directed us to the Tourist Office however the ticket office was closed . While we were disappointed to miss a show we had one of the best meals ever in Chicago Cut. So that made up for it.!!
Our king sized room with a view was lovely. Got up early each morning & just loved the Danish & coffee before I headed off for a walk on the Lake shore. I was alone for the first night & felt perfectly safe. Ate in the restaurant & it was excellent.
Perfect location for what we were doing. Shopping was close and the area was great The staff was very helpful and courteous
We did use the spa on our last morning. While the massages were superb!, this location is not really a spa. It is a very small room with 2 massage rooms. It would be better if you advertised it as it really is. It is not a spa experience!
For the price of this hotel, it was very poor. The room was the smallest I've ever stayed in. The temperature control on the hearing/air did not work and we ended up boiling most of the weekend until maintenance brought us a fan (which we had to find a place for in our tiny room). There was a big stain on the easy chair in the room. I have been to several westins and stay there because the beds are so comfortable, that was not the traditional westin bed in this room. It was very hard. The shower was not cleaned prior to our arrival, as evidenced by the used shampoo bottles still in the soap dish. Very disappointed! For a hotel we are paying $300 per night for, very much below our expectations!
The maintenance man that came to try to open the window and then brought us the fan was very helpful. The location of the hotel is a plus- but beware, it's all u r paying for!
All the facilities
Weather it rained all the time
Location and staff
The difference between the two properties was startling. The staff, the food, room size and amenities all lacked. I would never stay at the property again, but rather stay at the other Westin and travel a few more min.
No swimming pool.
The location of the hotel could not have been better if shopping was important.
The property has heavy traffic and is showing signs of that aspect. Our room was clean but didn't feel new or newer.
The location is unbeatable with great shopping and restaurants all within walking distance.
Hotel staff housekeeping knocks on your earlier for housekeeping 8am on a Saturday.
The suite was in 4th floor and cannot see the street. When I call the hotel, they told me that it is 16th floor through booking.com, but when we arrived, their record is different from the one I booked using booking.com. It took us a long time to complete the check-in. Also, it is not good to live here with kids, there is even no swimming pool for kids to play. Disappointed with this hotel.
Hotel staff is nice and willing to resolve issues.
Yes, it is my own fault for not reading the fine print. But it is the first hotel I've patronized in over ten years that charged the full rate+tax when we canceled the first of our two nights there, despite being assured by the reception clerk that the cancellation was not a problem. There are other hotels on Michigan Ave; we look forward to trying one of them in the future. And we will doublecheck the fine print.
It's a nice, higher-end hotel. Nothing unique.
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