Wyndham Chicago  

The concierge service was quite good. Usually there were 2 or 3 of them at the desk and could answer questions most readily. I did not eat there so cannot comment on the food. The location is quite good....near the Navy Pier and excellent shops on Michigan Ave.

I thought the exercise room was small and smelly....stuffy smelly not body odor smelly.

The people who worked at the desk, the concierge, the doormen, all went way out of their way for us! The bed linens were Top shelf and the towels clean and whitet! The room was large for Chicago - and I really appreciated that!. It was very close to the Magnificent mile and that was good too!

The only thing that could use help is the bathrooms - there was a bit of a toilet ring and the bathroom floor didn't look like it was washed....

Great location and I had a really good deal pricewise for what is quite an upmarket hotel. My room and bathroom were very clean and big. The concierge provided an excellent service. Overall, it was a really good experience.

I thought the spa area and swimming pool were small, a little dingy and out of date. I was a little disappointed with this aspect, but it was the only negative aspect of my stay.

Concierge was fantastic. Had a lot of great suggestions and gave us shopping and meal coupons.

Need to ask for a top floor away from Northwestern Memorial Hospital due to the sirens.

The Concierge (Kaitlin and Drew) was phenominal.

Convenience to various tourist attractions and shopping. The Concierage staff was especially helpful and courteous.

I didn't like the fact that the bottled water was not replenished each day. I received 2 small bottles when I arrived but none thereafter. This was also true of the bathroom toiletries - ie: lotion, Q-tips, etc. One day the dirty towels were not removed.

Great location, nice workout facility, helpful concierge, very clean, accommodated my request for adjoining rooms. Good security as you needed to insert key in elevator in order to get to your floor.

Room was too small to accommodate a roll-away bed

The concierge staff was outstanding and extremely helpful. They are your greatest assests. Thanks so much Deb and Carl Priestley

The shower was cold one morning... went out for cffee came back and it was all set.

We stayed one year ago and were impressed with cleanliness of room, rate, location and were excited to return. I would like to say we did get our room almost 1 hour earlier than we were suppose too.Thank you for that.

As soon as we stepped off the elevator and turned the corner, the carpet caught our attention, it was so dirty. The room was not what I thought I had booked. I did go back down to see about the room and was able to get the one I thought I reserved, for $100 more. After talking to the lady at the desk I found in making my reservation online I must have booked the wrong room. Please clean the carpet, especially in the hallway. Sorry for this negativity.

Nothing it was unconfort comparing with Marriot court yard at Washington (Vergenia ) But the concierge services was very good and has no attitude.

1. How the ( supervisor) of front desk insult guest came from very long ( 16) hours distance oversees first time in Chiacgo by sending them out of the Hotel to make international telephone call. 2. How is one daily request for ( 3 ) days form front desk (fixing telephone of the room ) and not responding !!!!!!???!!!!! . 3. You can't call house keeping directly only through front desk. 4. Why front desk reject our 3 credit cards then after halve an hour trying to find telephone Booth but we couldnt make international call to our ( bank) the front disk accepted the credit card?????

East to get to in the downtown area - consierge was very helpful

Cant think of anything

The staff was outstanding. The front desk, helpful courteous, pleasant, the concierge, Hella, was delightful and very helpful and sincere. The bellmen were friendly and courteous. Valets were helpful and pleasant. Everyone we encountered seemed to be very happy to have a job, and enjoyed being there.

For some reason, we couldn't get key cards when we checked in because of a computer problem, but had no problem getting them in the morning. My only gripe would be that I wish I would have known what the parking situation was in advance, the prices, and what my options were. Online I booked a room with two double beds for myself and my teenage daughter who was their auditioning for AMDA. We got a room with one King, which wasn't really a problem, but not what I was expecting.