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Show map Hotel Zetta San Francisco

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Newest reviews for Hotel Zetta San Francisco

  • Amanda
      New Zealand
    August 26, 2014

    The general atmosphere, the bar and games room, stylish furnishings, very clean.

    No spa or pool. When towels were restocked we were not given one per person (this happened several times).

    9.6

  • Anonymous
      United States of America
    August 20, 2014

    Very friendly and helpful staff from the minute we hit the front door. Nice sized room. Location is great - close to shops, cable car, buses, and many resteraunts Would definitely stay again if in San Fran.

    Housekeeping service a little slow.

    9.6

  • Jurgen
      Netherlands
    August 15, 2014

    Great location.

    When I asked for my luggage at the reception, I had to wait 5 minutes (while in a hurry) because the person with the keys was somewhere else. Also, when we arrived the room was not ready. They would call us when it was ready, but nobody did. Just 2 examples of the service level. I'm not impressed.

    6.7

  • Anonymous
      United States of America
    August 4, 2014

    The stairwells! Make sure to use the stairs. Our room were very comfortable and best of all, quiet. We didn't use the second floor playroom, but liked that it was there. The restaurant is good. It seems to be a well-run hotel.

    Parking was ridiculously expensive.

    8.8

  • Michael
      United States of America
    August 3, 2014

    I really appreciated the staff's attentiveness and friendly attitude. They were very informative, considerate and detail oriented. The lobby and other common spaces were pleasing to the eye and made a fun and exciting build up for the what the room will be like. Very accommodating to those who are very tech involved. I was able to connect my laptop to the tv no problem and there were plenty of electrical outlets right on the desk.

    The room was a total let down. The decor and lighting between the front door of the building to the door of the room were super fun and exciting... The room was so bland or boring it actually made me sad. 30 shades of grey and sterile though very tech friendly. Nothing was free or complimentary. No free, shampoo, soap, conditioner, etc. No complimentary coffee, everything in the room was overpriced and nothing was a brand I had ever heard of so why does this generic box of almonds $15? The bed was nothing special, nor were the towels, linens or pillows. None of the furniture was particularly comfortable and there was absolutely no view. Valet parking took way too long to retrieve my car.

    7.5

  • Astrid
      United States of America
    July 30, 2014

    This is a totally different hotel. The décor is really funky, the lobby-bar area has a great atmosphere, and they even have a cool game room in the mezzanine that my teenaged sons loved. The décor of the rooms is also very nice, it's chic and modern and full of techno amenities.

    We had a reservation for a room with two queen size beds but got two double beds instead. It turns out they oversold the rooms with queen size beds and we had to settle for a hotel credit instead. Great service but would have preferred the bigger size beds as my teenagers don't like being that cozy...

    9.2

  • Massimo
      Germany
    July 30, 2014

    Room modern, spacious with lot of comforts. Big hd flat TV with streaming connection to iPhone, iPad etc. Modern design decor of the hotel Excellent position

    One day they did not make up the room. Should not happen in such an hotel. Housekeeping service very bad with cleaning ladies who could not speak English.

    8.8

  • Anonymous
      United States of America
    July 29, 2014

    Lobby and adjoining loft were a fun place to meet and play. Rooms are modern, well appointed and very clean. The location is tops. MOZ across 5th is a great breakfast spot.

    Our breakfast the first morning in the hotel restaurant, Cavalier, was a big disappointment.

    10

  • Pam
      United States of America
    July 27, 2014

    the hotel location is excellant. the staff was great. the only disappointment was the area with the games was often privately rented out,and not to hotel guests. we had 6 teens to 22 year olds. In the evening if that was rented there was nothing for them to do. It is in an area very close to tenderloin which is full of homeless. That was my only complaint.Everything seemed clean and smelled fresh.

    9.2

  • Anonymous
      United States of America
    July 23, 2014

    We enjoyed our stay, but it was not our favorite experience of all time. We felt the front desk staff was adequate, but the doormen were excellent.

    Temperature in the room never got cool enough.

    7.5

  • Ross
      United Kingdom
    July 16, 2014

    We only stayed for a couple of nights, but were struck by the boutique feel of the place. Definitely not the usual city centre faceless hotel. Quirky design, well appointed rooms, very friendly and personal service, and cool bar area. The games room is also a great space for relaxing. Overall we really enjoyed our stay.

    Not specific to the hotel, but a couple of streets around the bottom of Powell that I would avoid.

    8.8

  • Casie
      United States of America
    July 15, 2014

    Very modern hotel that was incredibly clean. We felt as if we were staying in a studio apartment more than a hotel. Every staff member we encountered was very friendly. We really enjoyed the stay.

    Valet parking is big bucks but it was the going rate for any valet service at every other hotel we looked at, $50/day. We weren't expecting a tax on the parking so it was actually $57/day. There is a parking garage about one block down and if you aren't going to be walking back at night (the area can be dicey late night, it just comes with the territory) I would highly recommend using that garage. It will save you about 1/2 every day.

    9.6

  • Pedro
      Portugal
    July 13, 2014

    The good Service and The Personnel availability.

    10

  • Lynden
      New Zealand
    July 13, 2014

    Loved the style of this hotel - modern and fresh - great art and a very hip feel - great big bathroom, lots of storage for clothes and bags, fab coffee machine and blue tooth sound via big Jam Box - very happy ! The Cavalier restaurant is sensational - some of the best food from our entire trip enjoyed here - they also cater room service for Zetta- which again has to be the best room service meals I have ever been presented with. Very central location for shopping and getting about.

    Shower in room leaked a lot of water when door was opened - it is actually a design fault and Zetta should chase it up with the design team who let this error happen.

    9.2

  • Lelia
      United States of America
    July 10, 2014

    Clean, modern, fantastic game room, Zo the bartender is the best, great service all around.

    AC can only be set to auto so it goes off and on all night. only complaint.

    9.6

  • Anonymous
      United States of America
    July 9, 2014

    Loved the wood floors, game room, location. Great internet access, loved desk and room imentities

    Side table for bed, little more places to put things in the bathroom and better towels

    9.2

  • Brent
      United States of America
    July 8, 2014

    Hip stylish arty hotel just off the well tramped tourist track

    Female bar staffer was too busy chatting up young male patrons to bother with mid age couple.

    9.6

  • Anonymous
      Netherlands
    July 7, 2014

    - great location for a short stay in SF - This hotel has a unique modern deco... worth it - 24h gym and complementary wifi

    - My room had a very bad view on the back of the hotel and was mostly dark

    9.2

  • Leanne
      Australia
    July 7, 2014

    The facilities Decor Styling ect

    Shower Hard to change to hand held and back again Far to high to reach No shower caps in bathroom so no way your hair would stay dry !!!

    9.6

  • Adrian
      United States of America
    July 3, 2014

    Amazing location, unique styling, big lounge area with pool table and other cool amenities, friendly staff, and lots of activities to do. If you are a big arts fan check out this hotel its amazing, and a small tip check out the graffiti stair cases.

    No Pool :(

    8.8

  • Matthew
      United States of America
    June 29, 2014

    Large room. Comfortable bed. Ample and accessible power outlets and USB ports for charging devices.

    The shower in room 406 was difficult to use. There was no body soap provided.

    8.3

  • Katie
      United Kingdom
    June 27, 2014

    On the first night there was a private party in the hotel bar which kept us awake and meant that we had to go out for dinner that evening. Our room also overlooked a loading bay, which meant that we were woken up each night at 3am by the bins being emptied and when we complained, we were told that they hear that a lot from customers. It felt very overpriced for what we had. The additional taxes added a substantial amount to our final bill too, and they weren't detailed until check out.

    5

  • Anonymous
      United States of America
    June 26, 2014

    Helpful,courteous staff

    No remote to tv no conditioner or soap in bathroom Cleanliness?

    6.3

  • Robertus
      United Kingdom
    June 26, 2014

    > Staff was excellent, very attentive & helpful staff without exceptions > Great rooms with all amenities you can think of > Bartender was great (hosted drinks for 15 friends at S and R) > Great bar(s)

    > No complimentary water in the room (really had to think hard for a negative...)

    9.6

  • Brian
      United States of America
    June 20, 2014

    Good size room, perfect location to utilize public transportation, comfy beds

    Hallways were bland/cheap, I know it's SF but the staff was dressed weird, SoMa is a little dicey at night.

    7.5

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