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55 5th Street, Union Square, San Francisco, CA 94103, United States of America – Show map
Excellent location – rated 9.3/10! (score from 455 reviews)
Rated by guests after their stay at Hotel Zetta San Francisco.
|Room Selected at Check-In|
|Deluxe Double Room with Two Double Beds|
|Deluxe King Room|
|Superior King Room|
|Premier Studio King|
|Deluxe Double Queen Room|
|Superior King Room with Roll-in Shower - Disability Access|
|Deluxe King Room with Roll-In Shower - Disability Access|
|Deluxe Double Room with Two Double Beds with Roll-in Shower - Disability Access|
|Premier Studio King with Roll-in Shower - Disability Access|
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Hotel Zetta San Francisco's staff speaks: Chinese, Vietnamese, Filipino, French, Spanish, English
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Pool Table, Ping-Pong, Fitness Center, Massage, Game Room
Food & Drink
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 55 per day.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Shared Lounge/TV Area, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, Vietnamese, Filipino, French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Any additional children or adults stay free of charge when using existing beds.
Any additional older children or adults are charged USD 25 per person per night for extra beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 455 reviews
Value for money
Show reviews from:
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2147 reviews Very good
Featuring two restaurants and an oyster bar, this San Francisco hotel is just 2 minutes’ walk from Union Square and cable car lines. All rooms offer free Wi-Fi and custom amenities.
Score from 957 reviews Very good
Just a 5-minute walk to Union Square Park, this luxurious hotel blends San Francisco Victorian décor with modern amenities like free Wi-Fi in all rooms.
Score from 224 reviews Very good
Situated next to the the Moscone Convention Center, this downtown San Francisco hotel offers luxurious rooms with a flat-screen TV. Facilities include an indoor pool, a gym, and a hot tub.
Score from 1575 reviews Very good
May 4, 2015
For travellers from a different time zone it would be great if there was any breakfast/coffee/food available before 7am!!
Hotel quality, atmosphere, situation.
April 29, 2015
great rooms not too big but functional. Free WiFi.
April 28, 2015
Recycled elements, vibe and bar
April 27, 2015
The first room we were allocated was very noisy (it sounded like a huge extractor fan was on permanently but it was coming from behind the bathroom wall (attached to a shopping centre). However, after a short night's sleep, I mentioned this to reception and they immediately arranged for us to be moved to another room the next day. There were no issues with that room. We got stung with extra charges because we connected 3 devices to the wi-fi (2 phones and an iPad). However, this is in the small print. Whilst I haven't taken it into consideration in completing this review, it was rather disappointing that the hotel did not acknowledge our being on honeymoon at all. The other 4 hotels we stayed in all did to some degree.
The hotel staff were very friendly and helpful. The hotel is in a good location, it's very central and right next to the Westfield shopping centre which also has a couple of good dining options. The hotel bar is pretty cool.
April 27, 2015
location and trendy interiors
April 26, 2015
My only issue was that one of the rooms I stayed in was very cold. The engineer came up to adjust it it, but the heater never quite worked. I ended up prolonging my stay and the second room I stayed in was great, no issues with the temperature.
This is a very lovely boutique hotel. The rooms are spacious, modern. Clean, very accommodating staff. Location is perfect. There is a bar area downstairs. I would love to stay here again.
April 25, 2015
The WiFi didn't work. Called the staff, nothing happened.
April 24, 2015
The wifi was spotty in the room. They sent up an engineer but the issue wasn't entirely rectified and I didn't have consistent access to wifi during our stay, which was an issue for me as I was required to respond to emails and was roaming. The portable speaker didn't work either. The bartender wasn't very friendly and we had to leave after waiting for 10 minutes (she admitted she hadn't begun to make our drinks) because we would have missed our dinner reservation. I am a typical Canadian and don't complain very often, but this was ridiculous.
We had a pretty significant issue with the cleanliness of the room (a huge chunk of hair in the shower that wasn't removed despite 2 consecutive requests for it to be cleaned). On our checkout, the manager was sincerely mortified about the issue and was gracious enough to credit us for a whole night's stay, inviting us also to come back again so he could make up for it. It almost makes me feel bad leaving a poor review, but overall there is either a communication issue between front desk staff and housekeepers, or the housekeepers are very lazy.
April 23, 2015
The restaurant in the property is not managed by the hotel and is very expensive. Only downside feature.
New, with it hotel with young staff and very helpful in all ways.
April 21, 2015
WiFi was a little slow at times and it would have been nicer if there was more free coffee in the room.
The staff were friendly, and the hotel clean and sophisticated.
April 21, 2015
Location, friendly and helpful service
April 21, 2015
We loved the fact that we where centrally located and that our teenage son enjoyed his stay at the hotel as well. The Cavaliers restaurant next-door is to die for... breakfast lunch and dinner.
April 19, 2015
It's been a very good location for our first timer San Francisco goer. Staff is very helpful and nice. Everything was great！
April 19, 2015
Recycle hotel's theam and the studio rooms.
April 15, 2015
Noise from main street and from adjoining room.
The art, the staff, the restaurant . The room decor.
April 8, 2015
The hotel is very conveniently located to transit. The property is clean and modern. The staff is very helpful.
April 5, 2015
Nothing. It was perfect
What a cool hotel this is. Great location; great staff. Fun game area for the kids. Bar and food fantastic. Decor is outstanding. Staff was extremely helpful.
April 2, 2015
Everything The children could not stop playing in the second level.
March 31, 2015
8 nights in hotel and wouldn't even give me a complimentary anything! Need to not be so slavishly robotic to 'policy' of hotel and read definition of Hospitalty!
Just about everything was great
March 31, 2015
Location, very friendly staff, amenities
March 28, 2015
It was all good.
The artsy atmosphere and location were great.
March 22, 2015
low signal of wifi
nice location near to the westfield and cable car big room poster of beats！
March 19, 2015
I was invoiced incorrectly, for the last night triple the agreed price.
March 18, 2015
Small closet for a room which is sold to sleep 4 guests. Bar closed every early.
Location, Design, staff, game room, fitness room and the bar. Also good food available from the restaurant which is within the building
March 17, 2015
noisy CMV in the bathroom. Walked me up during the night. could hear the air conditioning fans of the roof because I was at the 8th/last floor
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