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55 5th Street, Union Square, San Francisco, CA 94103, United States of America – Show map
Excellent location – rated 9.3/10! (score from 457 reviews)
Rated by guests after their stay at Hotel Zetta San Francisco.
|Room Selected at Check-In|
|Deluxe Double Room with Two Double Beds|
|Deluxe King Room|
|Superior King Room|
|Premier Studio King|
|Deluxe Double Queen Room|
|Superior King Room with Roll-in Shower - Disability Access|
|Deluxe King Room with Roll-In Shower - Disability Access|
|Deluxe Double Room with Two Double Beds with Roll-in Shower - Disability Access|
|Premier Studio King with Roll-in Shower - Disability Access|
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460 verified reviews
They speak 6 languages
Hotel Zetta San Francisco's staff speaks: Chinese, Vietnamese, Filipino, French, Spanish, English
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WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 55 per day.
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Any additional children or adults stay free of charge when using existing beds.
Any additional older children or adults are charged USD 25 per person per night for extra beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 457 reviews
Value for money
Show reviews from:
Situated next to the the Moscone Convention Center, this downtown San Francisco hotel offers luxurious rooms with a flat-screen TV. Facilities include an indoor pool, a gym, and a hot tub.
Score from 1618 reviews Very good
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2173 reviews Very good
Situated within a 5 minute walk of Ferry Building shops and ferries to Alcatraz, this luxury San Francisco hotel features guest rooms with stunning views of the San Francisco Bay and the Financial...
Score from 257 reviews Very good
Featuring two restaurants and an oyster bar, this San Francisco hotel is just 2 minutes’ walk from Union Square and cable car lines. All rooms offer free Wi-Fi and custom amenities.
Score from 1018 reviews Very good
May 22, 2015
Bedroom was too cold / thermostat not working properly
Very clean and stylish
May 7, 2015
We decided to pay a bit more to come to the Hotel Zetta rather than the Clift or hotel Monaco and I must admit I felt a bit underwhelmed and let down. Reception / bar area felt cramped and the modern quirky style feels a bit inauthentic. The view from our room was of a brick wall 3 metres away so no light (Although the hotel staff did move us to a better room after one night). There's no concierge so restaurant recommendations come from the reception staff (we got a bit of a dud on our first night).
Room was modern, clean and bed large & comfy. Staff were helpful and friendly.
May 7, 2015
Alley noise from the street was a bit much when the trash men came through, typical big city stuff though and not the hotel's fault.
Room was well appointed, friendly, very courteous staff. Really enjoyed having the Jambox system for playing music.
May 6, 2015
One of the attractions of this boutique hotel are the amenities such as pool table, game room, etc. Beware that they rent those out to local businesses for parties so, not only is the lobby area teeming with people not staying in the hotel, but the amenities are "unavailable" most of the time. At least this was our experience.
Great concept and location
May 4, 2015
For travellers from a different time zone it would be great if there was any breakfast/coffee/food available before 7am!!
Hotel quality, atmosphere, situation.
May 3, 2015
Is not normal that in a 4* hotel we cant not drink after 10pm at a bar they have No room service for food and the breakfast is very smal choice
This hôtel is very modern so is very nice Disign and the staff at the bar are very friendly
April 29, 2015
great rooms not too big but functional. Free WiFi.
April 28, 2015
Recycled elements, vibe and bar
April 27, 2015
The first room we were allocated was very noisy (it sounded like a huge extractor fan was on permanently but it was coming from behind the bathroom wall (attached to a shopping centre). However, after a short night's sleep, I mentioned this to reception and they immediately arranged for us to be moved to another room the next day. There were no issues with that room. We got stung with extra charges because we connected 3 devices to the wi-fi (2 phones and an iPad). However, this is in the small print. Whilst I haven't taken it into consideration in completing this review, it was rather disappointing that the hotel did not acknowledge our being on honeymoon at all. The other 4 hotels we stayed in all did to some degree.
The hotel staff were very friendly and helpful. The hotel is in a good location, it's very central and right next to the Westfield shopping centre which also has a couple of good dining options. The hotel bar is pretty cool.
April 27, 2015
location and trendy interiors
April 26, 2015
My only issue was that one of the rooms I stayed in was very cold. The engineer came up to adjust it it, but the heater never quite worked. I ended up prolonging my stay and the second room I stayed in was great, no issues with the temperature.
This is a very lovely boutique hotel. The rooms are spacious, modern. Clean, very accommodating staff. Location is perfect. There is a bar area downstairs. I would love to stay here again.
April 25, 2015
The WiFi didn't work. Called the staff, nothing happened.
April 24, 2015
The wifi was spotty in the room. They sent up an engineer but the issue wasn't entirely rectified and I didn't have consistent access to wifi during our stay, which was an issue for me as I was required to respond to emails and was roaming. The portable speaker didn't work either. The bartender wasn't very friendly and we had to leave after waiting for 10 minutes (she admitted she hadn't begun to make our drinks) because we would have missed our dinner reservation. I am a typical Canadian and don't complain very often, but this was ridiculous.
We had a pretty significant issue with the cleanliness of the room (a huge chunk of hair in the shower that wasn't removed despite 2 consecutive requests for it to be cleaned). On our checkout, the manager was sincerely mortified about the issue and was gracious enough to credit us for a whole night's stay, inviting us also to come back again so he could make up for it. It almost makes me feel bad leaving a poor review, but overall there is either a communication issue between front desk staff and housekeepers, or the housekeepers are very lazy.
April 23, 2015
The restaurant in the property is not managed by the hotel and is very expensive. Only downside feature.
New, with it hotel with young staff and very helpful in all ways.
April 21, 2015
WiFi was a little slow at times and it would have been nicer if there was more free coffee in the room.
The staff were friendly, and the hotel clean and sophisticated.
April 21, 2015
Location, friendly and helpful service
April 21, 2015
We loved the fact that we where centrally located and that our teenage son enjoyed his stay at the hotel as well. The Cavaliers restaurant next-door is to die for... breakfast lunch and dinner.
April 19, 2015
It's been a very good location for our first timer San Francisco goer. Staff is very helpful and nice. Everything was great！
April 19, 2015
Recycle hotel's theam and the studio rooms.
April 15, 2015
Noise from main street and from adjoining room.
The art, the staff, the restaurant . The room decor.
April 8, 2015
The hotel is very conveniently located to transit. The property is clean and modern. The staff is very helpful.
April 5, 2015
Nothing. It was perfect
What a cool hotel this is. Great location; great staff. Fun game area for the kids. Bar and food fantastic. Decor is outstanding. Staff was extremely helpful.
April 2, 2015
Everything The children could not stop playing in the second level.
March 31, 2015
8 nights in hotel and wouldn't even give me a complimentary anything! Need to not be so slavishly robotic to 'policy' of hotel and read definition of Hospitalty!
Just about everything was great
March 31, 2015
Location, very friendly staff, amenities
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