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Customers who viewed Best Western Plus Emerald Beach Resort also viewed:

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Score from 41 reviews Good 7.9/10

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Score from 105 reviews Very good 8.5/10

Sugar Bay Resort and Spa

hotel Sugar Bay Resort is an eco-friendly property that features stunning views of the emerald and blue waters of Water Bay. It is on a hillside in the northeast of St. Thomas, in the US Virgin Islands.

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Score from 40 reviews Good 7.2/10

Island Beachcomber Hotel

hotel On Lindberg Bay Beach, the Island Beachcomber Hotel features watersports facilities, a beach bar and a restaurant in lush gardens. Each bright, air-conditioned room has sea or garden views.
Score from 27 reviews Good 7.3/10

Newest reviews for Best Western Plus Emerald Beach Resort

  • Krzysztof
    August 25, 2014

    great location, emerald water on beautiful beach, super friendly staff, best value for money

    have planned too short stay...


  • Wellington
      United States of America
    August 19, 2014

    The beach

    Service from staff


  • Denise
      United States of America
    July 31, 2014

    The staff was amazingly wonderful! Beach towels were large.Pool was very well taken care of.The Tiki bar staff are very personable..They all work so hard. I will most definetly stay here again.


  • Holly
      United States of America
    July 27, 2014

    Good for one night and if needing to stay near airport


  • Marilynn
      United States of America
    June 16, 2014

    Everyone was friendly and very helpful!


  • Chris
      United States of America
    June 5, 2014

    Thoroughly enjoyed the waves all night. The food and staff were great. Location was great, very romantic and just minutes away from shopping and the "city life".


  • Sherwin
      United States of America
    May 26, 2014

    There was nothing to dislike at this hotel and resort. If someone is looking for more they can surely find it else where, but this hotel is perfect for couples who are looking for peace and quiet. The hotel is literally a few steps from the beach. The beach is not overly crowded as many other beaches are in St Thomas. If that isn't enough, the airport is walking distance away and down town is only 2 miles away. My wife and I spent five nights at this hotel and we enjoyed our stay. Great place to stay for the price. The food was pretty good also.

    There was nothing I did not like.


  • Denise
      United States of America
    April 25, 2014

    Food service was very slow


  • Anonymous
      United States of America
    April 23, 2014

    The location and amenities are great. The beach is one of the best in the virgin islands. The bar is nice and assessable. All of the staff, especially bartender Ryan, were great. We will for sure be back to this hotel in the future.


  • John
      United States of America
    April 22, 2014

    Hotel staff was great! Location of the room was awesome and the views were stunning.

    The restaurant service was terrible but the food was really good.


  • Rosalinda
      United States of America
    April 19, 2014

    The view from my room was great. The staff was ok.

    The hotel has peeling paint throughout the bathroom and by the beds. The cleaning people will clean room but you have to call to remind them to bring back towels. I killed 2 roaches in my room. The hotel needs an update. We left a day early.


  • Iliya
      United States of America
    April 7, 2014

    The view of the beach and the closeness to it. It has an excellent garden and friendly staff.

    The restaurant was so-so, and the towels would have been better.


  • Anna
      United States of America
    April 4, 2014


    The hotel was booked for one of our guests and though I specifically asked for the payment to be put on my, the person who made the booking, the staff insisted to charge our guest's card. Reception was incredibly unfriendly and unhelpful in this matter. I tried for 3 days to get hold of Reservations to no avail, I did receive an email eventually to complete the required forms, I did this, send this back to Reservation immediately and the following day, during check out, the hotel still continued to charge our guest's credit card. It took another day to get the charge reversed and I've asked for a final bill to be emailed to me for which I am still waiting. I have several guests coming to St Thomas and I am normally using to book hotels for them in St Thomas, but I will not use Emerald Beach again. Their customer service and support to both me and my guest was appalling to say the least.


  • Graeme
      United Arab Emirates
    April 1, 2014

    Close to the airport,

    It's rather dated, and could do with a refit. That breakfast isn't included. The internet is really slow


  • Gaynelle
      United States of America
    March 24, 2014

    Room looks right on beach and water!!!


  • James
      United States of America
    March 17, 2014

    gorgeous grounds, friendly staff, great food at outdoor restaurant, gorgeous views, great water sport rentals, convenient to airport and downtown, good parking, fridge in room, great view of beach from balcony, cute shop for beach wear and accessories, close to great restaurants.

    Air conditioner in room seemed to struggle and our room was too warm a few times, internet in our room went out a couple of nights so we had to go to the lobby to get on the web.


  • Lorraine
      United States of America
    March 11, 2014

    I loved the beach and the clear blue water. I liked that the beach was not filled with tourists. The room was wonderful with a great view and always very clean. The staff was extremely friendly.

    It was very close to the airport which made it noisy at times but at night it was not so busy. It was expensive but it did have the amenities that I wanted and it was easy to drive to downtown.


  • Tarek
      United States of America
    March 2, 2014

    The room was clean and comfortable with good air conditioning. We were able to walk there from the airport, saving cab fare. It was nice being on the beach. The front desk staff was pleasant and helpful. Easy to get a cab ride into town.

    Airport noise was somewhat bothersome when on the beach, but no so much in the room. We had very poor service in the restaurant. We originally sat down for drinks on the patio. We then decided to stay for dinner and informed the staff. No one waited on us for extended periods of time despite directly requesting service. No menus, no silverware, no follow-up etc. The manager was apologetic and the staff was pleasant, but they simply provided very poor service. They seemed to be overwhelmed for some reason, despite being a relatively small restaurant.


  • Raluca
      United States of America
    January 25, 2014

    Location right on the beach. Very nice grounds, pool and rooms. The front desk staff was very helpful and friendly. Sharene was especially nice and patient with everyone-- including some difficult folks. Taxi to town or airport readily available at hotel.

    ATM on site would be useful


  • Angela
      United States of America
    January 24, 2014

    Location, food, beach, view, hotel facilities

    Staff, problems with towels.


  • Jennifer
      United States of America
    January 10, 2014

    I loved that you were a dog friendly resort, the bar on the beach, all the rooms were beach front with patios,and the vegetarian options at the restaurant, although I wish there was more. I loved kayaking as well. Morgan, the bartender was great- very friendly and professional! The beach overall was very nice.

    I thought the receptionists could have been more friendly and the wait sometimes at the front desk was long. When checking in, the receptionist was not all that friendly, and that set the tone for my first impression of the resort and how it was run. It made it not feel like a resort, but simply just another hotel. Having to wait 10 minutes to get a beach towel was annoying. Lines at the front desk should have not been that long. The internet barely worked- it was hard to stay connected.


  • Jacobus
      South Africa
    January 10, 2014

    Location close to airport and right on beach

    Late book-in time 16h00


  • Lance
      United States of America
    January 3, 2014

    - Location - Quality of food - staff service and attitude

    - Room service came very late in afternoon - Breakfast service was slow


  • Baili
    December 30, 2013

    we like the beach view and convenience of the location, the quiet and beautiful courtyard.

    wifi is not fast enough. It could have more variety of food.


  • Steven
      United States of America
    December 15, 2013

    Convenient to airport, yet scenic and comfortable.

    Shower ceiling in disrepair.


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