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Best Western Plus Emerald Beach Resort
8070 Lindbergh Bay, 00802 Lindbergh Bay – Show map
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4 properties in Lindbergh Bay
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51 verified reviews
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Best Western Plus Emerald Beach Resort's staff speak: English
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Outdoor Pool, Outdoor Pool (all year), Grounds
Water Sports Facilities (on site), Fitness Center, Hot Tub, Private Beach Area
Food & Drink
Free! WiFi is available in public areas and is free of charge.
Free! Wired internet is available in the hotel rooms and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Baggage Storage, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests
From 4:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
All older children or adults are charged USD 25 per person per night when using existing beds.
One older child or adult is charged USD 25 per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Best Western Plus Emerald Beach Resort accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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You must show a valid photo ID and credit card upon check-in.
Please note that all special requests are subject to availability upon check-in. Additional charges may apply.
Based on 51 reviews
Show reviews from:
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great location, emerald water on beautiful beach, super friendly staff, best value for money
have planned too short stay...
Service from staff
The staff was amazingly wonderful! Beach towels were large.Pool was very well taken care of.The Tiki bar staff are very personable..They all work so hard. I will most definetly stay here again.
Good for one night and if needing to stay near airport
Everyone was friendly and very helpful!
Thoroughly enjoyed the waves all night. The food and staff were great. Location was great, very romantic and just minutes away from shopping and the "city life".
There was nothing to dislike at this hotel and resort. If someone is looking for more they can surely find it else where, but this hotel is perfect for couples who are looking for peace and quiet. The hotel is literally a few steps from the beach. The beach is not overly crowded as many other beaches are in St Thomas. If that isn't enough, the airport is walking distance away and down town is only 2 miles away. My wife and I spent five nights at this hotel and we enjoyed our stay. Great place to stay for the price. The food was pretty good also.
There was nothing I did not like.
Food service was very slow
The location and amenities are great. The beach is one of the best in the virgin islands. The bar is nice and assessable. All of the staff, especially bartender Ryan, were great. We will for sure be back to this hotel in the future.
Hotel staff was great! Location of the room was awesome and the views were stunning.
The restaurant service was terrible but the food was really good.
The view from my room was great. The staff was ok.
The hotel has peeling paint throughout the bathroom and by the beds. The cleaning people will clean room but you have to call to remind them to bring back towels. I killed 2 roaches in my room. The hotel needs an update. We left a day early.
The view of the beach and the closeness to it. It has an excellent garden and friendly staff.
The restaurant was so-so, and the towels would have been better.
The hotel was booked for one of our guests and though I specifically asked for the payment to be put on my, the person who made the booking, the staff insisted to charge our guest's card. Reception was incredibly unfriendly and unhelpful in this matter. I tried for 3 days to get hold of Reservations to no avail, I did receive an email eventually to complete the required forms, I did this, send this back to Reservation immediately and the following day, during check out, the hotel still continued to charge our guest's credit card. It took another day to get the charge reversed and I've asked for a final bill to be emailed to me for which I am still waiting. I have several guests coming to St Thomas and I am normally using Booking.com to book hotels for them in St Thomas, but I will not use Emerald Beach again. Their customer service and support to both me and my guest was appalling to say the least.
Close to the airport,
It's rather dated, and could do with a refit. That breakfast isn't included. The internet is really slow
Room looks right on beach and water!!!
gorgeous grounds, friendly staff, great food at outdoor restaurant, gorgeous views, great water sport rentals, convenient to airport and downtown, good parking, fridge in room, great view of beach from balcony, cute shop for beach wear and accessories, close to great restaurants.
Air conditioner in room seemed to struggle and our room was too warm a few times, internet in our room went out a couple of nights so we had to go to the lobby to get on the web.
I loved the beach and the clear blue water. I liked that the beach was not filled with tourists. The room was wonderful with a great view and always very clean. The staff was extremely friendly.
It was very close to the airport which made it noisy at times but at night it was not so busy. It was expensive but it did have the amenities that I wanted and it was easy to drive to downtown.
The room was clean and comfortable with good air conditioning. We were able to walk there from the airport, saving cab fare. It was nice being on the beach. The front desk staff was pleasant and helpful. Easy to get a cab ride into town.
Airport noise was somewhat bothersome when on the beach, but no so much in the room. We had very poor service in the restaurant. We originally sat down for drinks on the patio. We then decided to stay for dinner and informed the staff. No one waited on us for extended periods of time despite directly requesting service. No menus, no silverware, no follow-up etc. The manager was apologetic and the staff was pleasant, but they simply provided very poor service. They seemed to be overwhelmed for some reason, despite being a relatively small restaurant.
Location right on the beach. Very nice grounds, pool and rooms. The front desk staff was very helpful and friendly. Sharene was especially nice and patient with everyone-- including some difficult folks. Taxi to town or airport readily available at hotel.
ATM on site would be useful
Location, food, beach, view, hotel facilities
Staff, problems with towels.
I loved that you were a dog friendly resort, the bar on the beach, all the rooms were beach front with patios,and the vegetarian options at the restaurant, although I wish there was more. I loved kayaking as well. Morgan, the bartender was great- very friendly and professional! The beach overall was very nice.
I thought the receptionists could have been more friendly and the wait sometimes at the front desk was long. When checking in, the receptionist was not all that friendly, and that set the tone for my first impression of the resort and how it was run. It made it not feel like a resort, but simply just another hotel. Having to wait 10 minutes to get a beach towel was annoying. Lines at the front desk should have not been that long. The internet barely worked- it was hard to stay connected.
Location close to airport and right on beach
Late book-in time 16h00
- Location - Quality of food - staff service and attitude
- Room service came very late in afternoon - Breakfast service was slow
we like the beach view and convenience of the location, the quiet and beautiful courtyard.
wifi is not fast enough. It could have more variety of food.
Convenient to airport, yet scenic and comfortable.
Shower ceiling in disrepair.
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