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Newest reviews for Sapphire Village Resort

  • Manuel
      Puerto Rico
    July 8, 2014

    We liked the location and the beach.

    The room smeled with a humidity odor.

    7.9

  • John
      United States of America
    February 26, 2014

    close to ferry.

    we checked in on a Sunday evening and felt very unwelcome the attendant that check to stay in what is unfriendly and unhelpful get it gave us a bad impression. The room was seedy and run down an unacceptable. We will never come back to this Resort it was completely unsatisfactory. We checked out Monday morning and the check out woman was very friendly.

    3.3

  • Anonymous
      United States of America
    January 10, 2014

    We booked two rooms for two nights. I thought the total price was $840. Booking.com was very misleading in that it stated the price shown is the total price due to the property; when, in fact, it was 27.5% more in taxes & fees. One of the rooms was filthy, disgusting, broken a/c, mold growing on the doors, and I saw small roach-like bugs crawling on the bathroom counter (over my toothbrush) when I got up to use the bathroom during the night. There was something strange going on at the hotel--lots of whispering among employees about shutting down. We cancelled the second night and asked for a refund on the disgusting room where we stayed. The pool was full of sand and the original reception area and some of the facilities were closed down. Definitely not what we bargained for and way too much money especially given Booking.com's misleading print. Would use either Booking.com or Sapphire Beach again.

    3.8

  • Anonymous
      Puerto Rico
    August 8, 2013

    Luxury

    8.5

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