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6500 Estate Smith Bay, 00802 Estate Thomas, U.S. Virgin Islands – Show map
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1 property in Estate Thomas
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34 verified reviews
The staff speaks English
Dreams Sugar Bay St. Thomas's staff speaks: English
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Based on 34 reviews
Value for money
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December 3, 2014
Poorly run, awful restaurant, not well managed, hotel needs work and is under construction
Beach was nice
November 23, 2014
Everything else. Entire site under construction. Resturants operating at bare minimum staff bare minimum. Absolutely do not recommend it at this stage. Hopefully gets better
November 16, 2014
The housekeeping staff could step it up. Having traveled the world the level of clean was acceptable yet with a little more effort the rooms can sparkle.
The staff is very kind. The type of service a hotelier has from the heart. This kind of service is very key and rarely found in the days of extranet and how many "points" one has. The views are amazing. I look forward to seeing everyone again and thank you for making my stay easy and relaxing.
November 1, 2014
Check in & out took forever. No hot water, & not enough towels. Our key card didn't work twice. The ac leaked, leaving a big puddle in our room. Just very disappointing, and will be staying else where next year.
The pool awesome, the bartenders were great. Shuttle people were great.
October 23, 2014
We had no major dislikes during our stay the staff was friendly and helpful. The complete facility is undergoing a major renovation. Once this has been completed, it will be so much the better.
The renovated room we had was very nice and the view of the ocean and islands was just great.We'd go back for a stay after November when the major renovations are completed.
October 14, 2014
No hot water, not enough towels, our key card didn't work numours times, check & check out was extremely slow.
The pool was awesome!
September 26, 2014
My room to have been an older room which could have use a few touch up.
The view was great my room was overlooking the pool area.
September 21, 2014
Dinner menu was very limited...the loud booty shake gansta rap music was inappropriate at dinner. And i am still awaiting my refund for being over charged...
Friendly service..nice pool. View..room comfortable and clean.
August 31, 2014
The service from the staff was horrible , waited 3 hours for them to tell us they actually had no rooms available . never again!
August 28, 2014
Not enough choices of places to eat where not close
Beach and pool entertainment was really good
August 11, 2014
Long check in process and the surprise fees once checked into hotel I book this hotel months in advance only to still get charge more after the check in process so that really put a damper on my trip trying to get my money back because the advertised price threw booking isn't what I paid or intended too.
Resort was just okay not what I was expecting
August 6, 2014
Front desk staffs were not friendly and not helpful, someone were somewhat impolite, took time to check in because they struggled to find my reservation - maybe thier reservation system had something wrong. Food in the restaurant were awesome, additional chage for special event dinner, what is all included ?
At least they found my reservation finaly and I didn't need to start finding lodging at the unfamilier land.
August 2, 2014
The air conditioning is somewhat inadequate in the rooms, does not reach the bathroom/dressing area. It does cool just enough to sleep at night. The pool is quite a distance from the rooms and down 99 steps (they do provide a shuttle to get you back up top). There is construction on the property (as the oldest on St Thomas), but they are careful about when they work. We did not do the all inclusive, which I am glad as the food choices are repetitive.
Can't beat the location, short cab ride to Red Hook restaurants and ferry. The Ocean view room has breathtaking views. The pool area is one of the best I've seen on the island. The beach of this resort is also one of the better ones, with calm water and plenty of sandy area.
July 29, 2014
Treatment Management Food Cleanness Information
July 9, 2014
Wish there was a way to get food late at night
Bar and lounge was awesome
June 28, 2014
There was a lot of construction going on so we always got woken up early. The elevator by our room didn't work and we always had to go to a further one. If you don't get the all inclusive the resort can be expensive. Iguanas are always wanting food and follow people around. Bumper boats didn't go very fast and some didn't even work.
Always something to do. Friendly staff. Great food and drinks. The beach on the lot is great. Snorkeling and kayaking gear come free with the all inclusive. The spa looked nice but expensive. The shuttle around the resort was convenient.
June 25, 2014
I spend my hard earned money just like any "other" guest ... The front staff shouldn't treat anyone's family any different. I hope this helps with your reviews without any edits.
The hospitality staff of workers was excellent except the front staff. From day one until our final day, we had to constantly call the front desk for hand wash clothes. Was it because we were of a different nationality from the other guest? It certainly felt like it !!! That needs to be addressed...ASAP! And to top it off, the guest of other "backgrounds and races" didn't have a problem with us! Something the front staff may want to keep in mind for future references. Overall, the stay was peaceful and very good. Thank you.
May 20, 2014
Front Desk checked in my father with out asking an for an ID, when the room was under my name. No credit card information was asked authorizing incidental fee's on the debit card on file not the credit that was to be used. Checked into the wrong room type and took about 25 min for the front desk to access the reservation. Agent was also chewing gum the entire time. The rooms had dirt on the paintings, which almost looked like throw up, smoke detector was hanging off the wall. Small bugs all over the sink area.
Location and outdoor amenties were great. Activities Staff were great and had a lot of fun at the pool/beach.
May 15, 2014
The staff was hot and cold. Some were good and some were put out by your questions.
Beautiful location and views.
May 8, 2014
Too many Iguanas roaming around
Courteous and friendly staff. Great food! Excellent Service.. Bell Boy Samuel was absolutely the BEST!!
May 4, 2014
Hotel staff is not very friendly and at times seems as if .they do not know what they are doing. In addition, the hotel cleaniness is not the greatest for a hotel this expensive, they do not pay attention to detail, saw lots of dust, crumbs and grime
Hotel grounds are immaculate and the pool was beautiful.
May 3, 2014
Facilities are aging. My son got cut in the hot tub from a tile. The staff was very attentive but the had known about the problem for a while.
Location was fantastic. Staff was great.
May 2, 2014
March 26, 2014
Unfriendly reception staff
Location was nice
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