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6500 Estate Smith Bay, 00802 Estate Thomas, U.S. Virgin Islands – Show map
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2 properties in Estate Thomas
Including hotels, apartments, villas and more.
46 verified reviews
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Sugar Bay Resort and Spa's staff speaks: English
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Outdoor Pool, Grounds, Terrace
Tennis Court, Golf Course (within 2 miles), Ping-Pong, Snorkeling, Mini Golf, Water Sports Facilities (on site), Fitness Center, Spa, Massage, Hot Tub, Private Beach Area, Game Room, Playground, Karaoke, Kids' Club
Food & Drink
Restaurant, Snack Bar
WiFi is available in the hotel rooms and charges apply.
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, Airport Shuttle (surcharge), Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon
Safe, Shops (on site), Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
All children from 0 to 2 year stay free of charge when using existing beds.
All children from 3 to 12 year are charged USD 55 per person per night when using existing beds.
All children from 13 to 17 year are charged USD 95 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Everything else. Entire site under construction. Resturants operating at bare minimum staff bare minimum. Absolutely do not recommend it at this stage. Hopefully gets better
The staff is very kind. The type of service a hotelier has from the heart. This kind of service is very key and rarely found in the days of extranet and how many "points" one has. The views are amazing. I look forward to seeing everyone again and thank you for making my stay easy and relaxing.
The housekeeping staff could step it up. Having traveled the world the level of clean was acceptable yet with a little more effort the rooms can sparkle.
The pool awesome, the bartenders were great. Shuttle people were great.
Check in & out took forever. No hot water, & not enough towels. Our key card didn't work twice. The ac leaked, leaving a big puddle in our room. Just very disappointing, and will be staying else where next year.
The renovated room we had was very nice and the view of the ocean and islands was just great.We'd go back for a stay after November when the major renovations are completed.
We had no major dislikes during our stay the staff was friendly and helpful. The complete facility is undergoing a major renovation. Once this has been completed, it will be so much the better.
The pool was awesome!
No hot water, not enough towels, our key card didn't work numours times, check & check out was extremely slow.
The view was great my room was overlooking the pool area.
My room to have been an older room which could have use a few touch up.
Friendly service..nice pool. View..room comfortable and clean.
Dinner menu was very limited...the loud booty shake gansta rap music was inappropriate at dinner. And i am still awaiting my refund for being over charged...
The service from the staff was horrible , waited 3 hours for them to tell us they actually had no rooms available . never again!
Beach and pool entertainment was really good
Not enough choices of places to eat where not close
Resort was just okay not what I was expecting
Long check in process and the surprise fees once checked into hotel I book this hotel months in advance only to still get charge more after the check in process so that really put a damper on my trip trying to get my money back because the advertised price threw booking isn't what I paid or intended too.
At least they found my reservation finaly and I didn't need to start finding lodging at the unfamilier land.
Front desk staffs were not friendly and not helpful, someone were somewhat impolite, took time to check in because they struggled to find my reservation - maybe thier reservation system had something wrong. Food in the restaurant were awesome, additional chage for special event dinner, what is all included ?
Can't beat the location, short cab ride to Red Hook restaurants and ferry. The Ocean view room has breathtaking views. The pool area is one of the best I've seen on the island. The beach of this resort is also one of the better ones, with calm water and plenty of sandy area.
The air conditioning is somewhat inadequate in the rooms, does not reach the bathroom/dressing area. It does cool just enough to sleep at night. The pool is quite a distance from the rooms and down 99 steps (they do provide a shuttle to get you back up top). There is construction on the property (as the oldest on St Thomas), but they are careful about when they work. We did not do the all inclusive, which I am glad as the food choices are repetitive.
Treatment Management Food Cleanness Information
Bar and lounge was awesome
Wish there was a way to get food late at night
Always something to do. Friendly staff. Great food and drinks. The beach on the lot is great. Snorkeling and kayaking gear come free with the all inclusive. The spa looked nice but expensive. The shuttle around the resort was convenient.
There was a lot of construction going on so we always got woken up early. The elevator by our room didn't work and we always had to go to a further one. If you don't get the all inclusive the resort can be expensive. Iguanas are always wanting food and follow people around. Bumper boats didn't go very fast and some didn't even work.
The hospitality staff of workers was excellent except the front staff. From day one until our final day, we had to constantly call the front desk for hand wash clothes. Was it because we were of a different nationality from the other guest? It certainly felt like it !!! That needs to be addressed...ASAP! And to top it off, the guest of other "backgrounds and races" didn't have a problem with us! Something the front staff may want to keep in mind for future references. Overall, the stay was peaceful and very good. Thank you.
I spend my hard earned money just like any "other" guest ... The front staff shouldn't treat anyone's family any different. I hope this helps with your reviews without any edits.
Location and outdoor amenties were great. Activities Staff were great and had a lot of fun at the pool/beach.
Front Desk checked in my father with out asking an for an ID, when the room was under my name. No credit card information was asked authorizing incidental fee's on the debit card on file not the credit that was to be used. Checked into the wrong room type and took about 25 min for the front desk to access the reservation. Agent was also chewing gum the entire time. The rooms had dirt on the paintings, which almost looked like throw up, smoke detector was hanging off the wall. Small bugs all over the sink area.
Beautiful location and views.
The staff was hot and cold. Some were good and some were put out by your questions.
Courteous and friendly staff. Great food! Excellent Service.. Bell Boy Samuel was absolutely the BEST!!
Too many Iguanas roaming around
Hotel grounds are immaculate and the pool was beautiful.
Hotel staff is not very friendly and at times seems as if .they do not know what they are doing. In addition, the hotel cleaniness is not the greatest for a hotel this expensive, they do not pay attention to detail, saw lots of dust, crumbs and grime
Location was fantastic. Staff was great.
Facilities are aging. My son got cut in the hot tub from a tile. The staff was very attentive but the had known about the problem for a while.
Location was nice
Unfriendly reception staff
Booked hotel through outside online company for checkin at 2 pm. They couldn't find reservation and had to wait til after 7 pm to check in due to some computer update at 6 pm
The views from the rooms are incredible
Despite the evening dining dress code, the American guests totally ignored them. The staff admitted they didn't have the bottle to confront them. I personally did not like dining with slobs in beach shorts vests and caps on back to front.
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