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109-111 Hang Gai, Hoan Kiem, Hanoi, Vietnam – Show map
Excellent location – rated 9.2/10! (score from 170 reviews)
Rated by guests after their stay at Golden Silk Boutique Hotel.
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171 verified reviews
The staff speaks English
Golden Silk Boutique Hotel's staff speaks: Vietnamese, English
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Sauna, Spa, Massage, Hot Tub
Food & Drink
Bar, Breakfast in the Room, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
Up to two children under 2 years stay free of charge in a crib.
Up to two older children or adults are charged USD 30 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 170 reviews
Value for money
Show reviews from:
Golden Lotus Luxury Hotel is conveniently located within a 5-minute walk from the famous Hoan Kiem Lake. It operates a 24-hour front desk and features spacious rooms with contemporary décor.
Score from 249 reviews Excellent
In the heart of Hanoi's Old Quarter, the Hanoi Pearl Hotel is conveniently located just a short walk to the renowned Hoan Kiem Lake.
Score from 719 reviews Excellent
The luxurious InterContinental sits on the peaceful waters of Hanoi's Westlake, next to the 800-year-old Kim Lien (Golden Lotus) Pagoda.
Score from 349 reviews Very good
A walk from Hoan Kiem Lake, Tirant Hotel features elegant rooms with free Wi-Fi and flat-screen TVs. Located within the historic Old Quarter, it has a restaurant and tour desk.
Score from 370 reviews Excellent
April 29, 2015
It is noisy so bad, the staff was talking too loud while we were having a nap. Even when i reminded them about their noisy, they still made noise. They also vacuumed at mid-day and i can hear any single sound from the next room, of staffs and the street. The hotel is located in very noisy place and we nearly couldnt sleep at all. The curtain allows strong bright which woke us up too early. The water was not stable, sometimes i couldnt have hot water. Staffs are mostly not professional. The room is small and not well facilities. Poor breakfast. We regretted completely for this hotel. It deserves 2,5 stars instead of 4. The photos on booking.com overvalued the real quality.
April 20, 2015
Small thing. Lipton teabags in the rooms would be good.
Friendly helpful staff. Particularly Lee who helped us with booking tours to Halong Bay and Sapa. She made everything very easy. Breakfast great.
April 20, 2015
bath towel is very old
Location is very convenient
March 23, 2015
Friendly staff, comfortable rooms. The hotel did not have a pool but while we were in Hanoi the weather was misty so there was no need for a pool. We came and went from this hotel on three separate occasions and the staff kept our luggage in a secure location.
March 18, 2015
Location Friendly staff and lovely Hotel
March 10, 2015
Good value for money
February 19, 2015
Nothing bad about this hotel that we experienced other than slow wifi.
Location was excellent. Staff were nice.
February 16, 2015
Comfort of the rooms
February 3, 2015
We got a lovely room with a large bed on the highest floor as desired when doing the booking. The staff helped us with planning our trip to Halong Bay. We were totally satisfied with our stay at Golden Silk Hotel.
February 2, 2015
Only 1 or 2 of the staff were helpful. The rest seemed bothered and uninterested. Maids made a ton of noise early in the morning and woke me up. Yelling, talking loudly on the radio. I think the laundry service ruined by wool jacket. It is stretched now.
A couple of the staff (Jenna) were helpful and kind. The location is excellent.
February 2, 2015
The staff seemed generally uninterested in helping me and often looked bothered by the fact that I was asking them for help or information about Hanoi. Early in the morning, around 6am, I was woken up by screaming maids. They were in the hallway yelling at each other, talking loudly on their radios and generally showing no courtesy to the people in the rooms. I believe the laundry service also stretched out my wool jacket. I told them to dry clean it but I don't think they did it properly. It's too big on me now.
A couple of the staff were kind and considerate but they are the exception. The rooms were clean and in good order. Good breakfast buffet.
January 31, 2015
no able to repair toilet x3 requests late shuttle to airport (stressful) dissimilar treatment to friends small room (disorganized) no power ports charge items or watch tv shower placement awkward leaking and dangerous
location comfy bed descent breakfast
January 27, 2015
The breakfast spread is not enough to last till 9.30 am. Messy shower area. The flight of staircases leading up to the hotel is not friendly to older guests.
Comfortable big beds. Nice strong shower. Wonderful locations, extremely close to all the great restaurants and great shops.
January 6, 2015
The beautiful lobby. The friendly and helpful staff. The gold glitter lift. The lovely seating out the front looking onto the street. Everything about the Golden Silk was fabulous.
January 6, 2015
Bathroom flooded everyday due to design fault of shower
Nice and close to old town and lake.
January 6, 2015
Good staff service .
December 28, 2014
Noisy. Rooms poorly insulated against noise. You can hear everything in the corridors and neighbouring rooms. Not much natural light in room, just a tiny slant window.
Great location. Breakfast good. Staff responsive to requests.
December 27, 2014
Room could have been little bigger.
December 21, 2014
The breakfast buffet seemed limited and have huge scope of improvement.
Generally the staff was extremely nice. The General Manager who is a lady was very nice and showed genuine concern. She even remembered my name after 3 days of introducing herself. Another very helpful staff member was Ms. Lee who organised painstakingly every bit of my requested itinerary and gave her very helpful inputs as well.
December 20, 2014
Hotel front desk has Vietcom service center, so we can trust thier exchange rate. This is really kind service. Reception does checking-out work very quickly and no time lost.
December 7, 2014
The hotel located in the heart of Hanoi beside of the famous Hoan Kiem Lake. Very comfort and luxury rooms .Relaxing atmosphere and view of ours room. The breakfast was perfectly . The assistants of the reception verry friendly and helpfully. We suggest it of an enjoyable stay.
November 30, 2014
November 16, 2014
Breakfast selection was quite limited. Often the fruits would be finished well before 9:30. Cleaning staff were too noisy early in the mornings. Could hear them speaking loudly with each other.
Very central Location; excellent staff - very friendly and helpful
November 12, 2014
The tub in the washroom had raised edges, so when showering any water that ran down the wall collected around the outside and flooded the floor. Room had window facing main stairway.
They arranged us transportation from the airport, and due to visa entry delays we left the airport 2 hours after landing. Our driver was still there. Comfy, clean room, huge king size bed.
November 12, 2014
Being a typical terrace style boutique hotel many rooms had 'internal' views only with no natural light.
The hotel was in a great location within walking distance of good sites, shopping and restaurants. The staff were helpful in all aspects recommending places to eat and arranging transport.
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