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We're sorry, but it is currently not possible to make reservations for this hotel.. Click here to see nearby hotels Hanoi Elegance Hotel85 Ma May Street, Hoan Kiem, Hanoi (Show map) Wonderful, Score from 45 reviews“The staff were extremely helpful and friendly. Their English was good which also helped. The hotel was great, being in a good location, clean and cool (air conditioning appreciated). Our room had a balcony and that was a bonus!”
Vivien,
Beaumaris
Old Quarter’s Hanoi Elegance Hotel features well-equipped rooms with computers and free Wi-Fi. A flat-screen cable TV and DVD player are available. Guests can indulge in relaxing spa services. Elegance Hanoi Hotel is next to Memorial House. Hoan Kiem Lake is a 5-minute walk away. The hotel is a 50-minute drive from Noibai International Airport. Free bottled water is provided in Hanoi Elegance’s rooms. A minibar and tea/coffee maker is provided. Bathrooms come with toiletries and separate showers. Transportation from Hanoi Train Station and the airport can be arranged. A tour desk provides sightseeing arrangement services. Currency exchange is available at the hotel. Elegance Cafe and Restaurant provides guests with views of Hoan Kiem Lake, the Red River and Long Bien Bridge. Authentic Vietnamese cuisine is served. Hotel Rooms: 35 We're sorry, but it is currently not possible to make reservations for this hotel.
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Total Hotel Score:9
Based on 45 reviews Guest reviews are written by our customers after their stay at Hanoi Elegance Hotel. |
Score breakdown
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Score filter |
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Natalia
Solo traveler
Moscow,
Russia
October 28, 2011
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I liked the attitude of the stuff: everyone is very welcoming and helpful. I didn't like the absence of the window which I could open for the fresh air to come & not very powerful conditioner. Wi-fi signal is also very low.
1 out of 1 people found this review helpful, did you?
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7.9 |
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Anonymous
Young couple
Singapore
October 25, 2011
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It's a great hotel with very friendly and helpful staff
1 out of 1 people found this review helpful, did you?
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7.9 |
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Rogier
Group of friends
Rotterdam,
Netherlands
October 17, 2011
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- The location was good. - Hotel is clean. - Staff is friendly. - Free wifi - Contrary to the booking.com website the room was not 35 m2, but 15 m2. Which is quite small -There was no safe in the room (while we expected one, based on the specifications of the booking website). - Bathroom was soaking wet after a shower. - Wifi was not working for a day. - No double bed, but two separate beds. - Poor breakfast. Only the Pho was edible.
1 out of 1 people found this review helpful, did you?
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7.1 |
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Zhang
Solo traveler
ChengDu,
Vietnam
July 15, 2011
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Very good hotel~! warm and kindly staff~ alway smiling .Clean room,and bed was verh comfortable.Better better than the Thaison Palace Hotel .....
1 out of 1 people found this review helpful, did you?
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7.5 |
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Roxana
Young couple
Geneva,
Switzerland
February 27, 2011
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The staff adviced us with regards to the cruise in halong bay and arranged everything for us. No fresh juice for breakfast, but i guess this is almost everywhere in hotels in Vietnam (strange as you can find it even on the streets)
2 out of 3 people found this review helpful, did you?
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7.9 |
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Anonymous
Young couple
France
January 15, 2011
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The new feel about the hotel, everything was in a good functioning order, no apparent signs of wear and tear. No PVC windows and all the street noise penetrated easily into the room.
2 out of 3 people found this review helpful, did you?
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7.1 |
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Mary
Family with older children
Woolwich,
Australia
January 7, 2011
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The staff were exceptional. When I was ill they drove me to a chemist ti get tablets. The breakfasts were delicious. The hotel organised our trip to Halong Bay and it was the hightlight of our trip.Just great.
2 out of 4 people found this review helpful, did you?
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10 |
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Vivien
Mature couple
Beaumaris,
Australia
July 19, 2011
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The staff were extremely helpful and friendly. Their English was good which also helped. The hotel was great, being in a good location, clean and cool (air conditioning appreciated). Our room had a balcony and that was a bonus!
1 out of 2 people found this review helpful, did you?
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9.6 |
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Yan
Solo traveler
Shanghai,
China
June 7, 2011
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The staffs are really nice.
1 out of 3 people found this review helpful, did you?
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10 |
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Anonymous
Young couple
Australia
November 26, 2011
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The hotel staffs are exceptionally excellent. Hotel manager at elegance ruby Mr Dung or something iin charge on 23 nov and reception staffs were extremely helpful. Will definitely come back to your hotel chain and recommend to family and friends. We were so impressed!
0 out of 1 people found this review helpful, did you?
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9.6 |
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Stephen
Mature couple
Ashton Keynes,
United Kingdom
November 14, 2011
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The staff and the very central location. But there are a lot of hotels with similar locations so it must be the staff. Nothing was too much trouble.
0 out of 1 people found this review helpful, did you?
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9.2 |
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Anonymous
Young couple
Ireland
November 1, 2011
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Very attentive staff, clean, central (for old quarter), quiet and spacious room. Buffet breakfast may be preferable rather than choosing off set menu each day.
0 out of 1 people found this review helpful, did you?
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9.2 |
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Erma
Mature couple
Ascot Vale,
Australia
September 25, 2011
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the helpfulness and friendliness of the staff
0 out of 2 people found this review helpful, did you?
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10 |
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Margaret
Mature couple
San Antonio, Texas,
United States of America
August 24, 2011
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Great location for seeing the major tourist attractions in Hanoi. Excellent staff, clean and comfortable rooms. Our room was small but quite adequate. The free wi-fi included a laptop in the room to use. That was an unexpected bonus. The large flat screen TV with a good variety of channels was also more than expected. One of the best things about any hotel is that we had great water pressure and nice hot water in the shower. Would definitely recommend this hotel to others. The room was a bit small but certainly adequate so no real complaints.
0 out of 1 people found this review helpful, did you?
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9.2 |
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Anonymous
Solo traveler
Norway
August 11, 2011
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Excellent service-minded staff and attentative towards any service. Offered car pickup at airport at reasonable rate.
0 out of 1 people found this review helpful, did you?
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9.2 |
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Anonymous
Group of friends
Singapore
August 9, 2011
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Friendly staff, very helpful and kind. It was my friends birthday and they brought her a birthday cake !! how very thoughtful
0 out of 1 people found this review helpful, did you?
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10 |
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Victoria
Family with older children
London,
United Kingdom
July 16, 2011
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the staff were very friendly and helpful The breakfast was a bit limited: specially the croissants were not very fresh
0 out of 1 people found this review helpful, did you?
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8.8 |
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Anonymous
Group of friends
Canada
July 13, 2011
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The staff really were wonderful and breakfast was quite good. They were extremely helpful with helping us organize a trip to Halong Bay for 1 night. The rooms are small, and the beds very comfortable (if you like semi-hard beds)!
0 out of 1 people found this review helpful, did you?
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8.8 |
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Anonymous
Solo traveler
Singapore
June 7, 2011
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Nice and helpful staff. I booked my trip to Halong Bay via the hotel that was also good. Location is great. Room was a bit small but I had only a small backpack so it was ok. Might not be if you are 2 persons with suitcases.
0 out of 1 people found this review helpful, did you?
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8.3 |
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Anonymous
Group of friends
Finland
May 12, 2011
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Very friendly service, clean rooms and a great location.
0 out of 1 people found this review helpful, did you?
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9.6 |
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Stephen
Mature couple
Stratford on Avon,
United Kingdom
April 29, 2011
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Central hotel in old quarter of Hanoi. Within walking distance of several good restaurants and a short taxi ride from the Ho Chi Mihn centre & mausoleum. We had a good quiet room and the breakfast was excellent.
0 out of 1 people found this review helpful, did you?
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9.6 |
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Mark
Mature couple
Bath,
United Kingdom
February 16, 2011
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The level of customer service was second to none. We were made very welcome and nothing was too much trouble for any of the staff.
0 out of 1 people found this review helpful, did you?
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10 |
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Bleeker
Solo traveler
Randwick,
Australia
February 11, 2011
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The staff were excellent and very, very friendly and the most helpful i have experienced for a while. Nothing! Everything was fantastic - treated like kings and queens! Lovely breakfast too. And would recommend it to all my friends who come to Hanoi!
0 out of 1 people found this review helpful, did you?
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10 |
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Di
Family with older children
Cheltenham,
Australia
January 24, 2011
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Excellent quality of service provided by staff
0 out of 1 people found this review helpful, did you?
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9.6 |
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Lorraine
Group of friends
Surrey Hills,
Australia
January 4, 2011
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Friendliness of staff
0 out of 1 people found this review helpful, did you?
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10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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