Hanoi Elegance Hotel  

The staff and the very central location. But there are a lot of hotels with similar locations so it must be the staff. Nothing was too much trouble.

- The location was good. - Hotel is clean. - Staff is friendly. - Free wifi

- Contrary to the booking.com website the room was not 35 m2, but 15 m2. Which is quite small -There was no safe in the room (while we expected one, based on the specifications of the booking website). - Bathroom was soaking wet after a shower. - Wifi was not working for a day. - No double bed, but two separate beds. - Poor breakfast. Only the Pho was edible.

Great location for seeing the major tourist attractions in Hanoi. Excellent staff, clean and comfortable rooms. Our room was small but quite adequate. The free wi-fi included a laptop in the room to use. That was an unexpected bonus. The large flat screen TV with a good variety of channels was also more than expected. One of the best things about any hotel is that we had great water pressure and nice hot water in the shower. Would definitely recommend this hotel to others.

The room was a bit small but certainly adequate so no real complaints.

the staff were very friendly and helpful

The breakfast was a bit limited: specially the croissants were not very fresh

The staffs are really nice.

Das Hotel liegt mitten in der Altstadt, nur wenige Gehminuten vom Hoan-Kiem-See entfernt. Es gibt unzählige Einkaufsmöglichkeiten und Restaurants in der Nähe. Natürlich ist es in der Altstadt recht laut, aber wir hatten ein Zimmer nach hinten und so hat uns der Lärm nicht weiter gestört. Das Zimmer war geräumig und sauber, es steht ein Laptop zur Verfügung. Es gibt kein Frühstücksbuffet, sondern man wählt aus einer Karte aus, was man möchte und so viel man möchte. Das Angebot ist vielfältig. Der Service im Hotel ist gut, das Personal sehr freundlich und hilfsbereit. Für uns war das Elegance Hotel perfekt, wir würden auf jeden Fall wieder dort buchen.

Sehr freundliches, motiviertes Personal. Excellentes Frühstück. Hotel in guter, touristischer Lage.

Bien situé. Très propre.

Le déjeuner était assez ordinaire. La chambre très petite, compte tenu du prix. A Hanoi, nous avons trouvé un hôtel équivalent pour un bien meilleur prix.

Desde aqui quiero dar las gracias a todo el personal de recepcion y a todas las personas que nos servian los desayunos`por la gran amabilidad recibida. La habitación estupenda , con cesta de frutas a diario y ordenador portatil en el despacho.No olvidar su nombre Hanoi Elegance.

Gentillesse du personnel

Nice and helpful staff. I booked my trip to Halong Bay via the hotel that was also good. Location is great.

Room was a bit small but I had only a small backpack so it was ok. Might not be if you are 2 persons with suitcases.

Nhân viên nhiệt tình

Giá cả quá cao, không phù hợp với tiện ích và phòng thì bé xíu, với chi phí bỏ ra thì ko xứng đáng.

The staff really were wonderful and breakfast was quite good. They were extremely helpful with helping us organize a trip to Halong Bay for 1 night. The rooms are small, and the beds very comfortable (if you like semi-hard beds)!