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32 Lo Su Street, Hoan Kiem, Hanoi, Vietnam – Show map
Excellent location – rated 9.7/10! (score from 437 reviews)
Rated by guests after their stay at Hanoi Elegance Diamond Hotel.
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588 properties in Hanoi
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435 verified reviews
They speak your language!
Hanoi Elegance Diamond Hotel's staff speaks: Vietnamese, English
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Food & Drink
Restaurant, Breakfast in the Room
Private parking is available at a location nearby (reservation is needed) and costs USD 5 per day.
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Air Conditioning, Designated Smoking Area
2:00 PM - 12:00 AM
6:00 AM - 12:00 PM
Children and Extra Beds
All children are welcome.
All children under 5 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 15 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Pets are allowed on request. No extra charges.
Cards accepted at this property
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Based on 437 reviews
Value for money
Show reviews from:
In the heart of Hanoi's Old Quarter, the Hanoi Pearl Hotel is conveniently located just a short walk to the renowned Hoan Kiem Lake.
Score from 793 reviews Excellent
Conveniently located, The Palmy Hotel & Spa has modern and elegant accommodations with free Wi-Fi access throughout the property.
Score from 100 reviews Very good
Overlooking peaceful views of the popular Hoan Kiem Lake, this elegant hotel features a 24-hour front desk, a flat-screen TV and free Wi-Fi access is available at all areas of the hotel.
Score from 61 reviews Exceptional
Hanoi La Siesta Hotel & Spa offers a selection of cosy rooms and suites with free WiFi in Hanoi. Featuring its own restaurant, the hotel also has a 24-hour front desk.
Score from 9 reviews Exceptional
bien placé, agréable
Excellent hotel! Staff was very nice and friendly, rooms were very clean, wi-fi was very fast, would recommend to anyone I know.
Excellent staff and good location. I like their breakfast too.
Some rooms have noise
We loved the location! The rooms were beautiful and had very nice balconies off them. We would definitely stay there again!
He best part were the staff. They were very friendly and helped answer all my questions. I was especially impressed by the travel consultant. She helped me make decisions for my holiday. It was a great experience!
Was disappointed in the spa. Felt the woman who did my massage was young and inexperienced.
They upgraded us to their new sister hotel around the corner. It was a huge duplex with a bed upstairs & down. Two baths. 2 TVs, and a laptop! Amazing rooms, clean, new, and comfy. Very quiet for the neighborhood.
I recommend this hotel! The employees were very helpful and dedicated to make our trip at Hanoi incredible!
The staff were beyond friendly and we really felt welcomed and looked after. The massage was good also.
We had a room on the third floor without any windows - I really don't recommend this room because I felt really claustrophobic. I'm not sure if I really rate the restaurant - I thought it was just ok...
Great service, everyone is very friendly and helpful. Got an upgrade for family suite for free, fruits in the room and all other kinds of services. Very central location in the old city centre. In the beginning we shocked with location as the hotel is in the middle of a typical Hanoi street -with lots of traffic, people sitting on the streets eating and selling all kind of stuff. But then we realized that all the streets are like that, and our street is for sure not the worst one if you want to live in the very centre. The rooms are very clean and nice. Furniture is not perfectly new, but also not very old. Great deal for its price. We would for sure stay there again
The only one thing - the rooms are quite humid, but you can open the window and turn on the air conditioner, then it's totally fine. It's either that humid in Hanoi or they had some problems with ventilation at the moment.
Very welcoming staff and confortable room. The location is ideal and very calm (difficult in Vietnam).
A bit noisy on the inside (showers etc.). The room was not that big.
Excellent staff, cosy room, superb location on quiet edge of the Old Quarter but only 2 mins to walk to Hoan Kiem Lake and the bustling market streets. Breakfast also very good with great views from 11th floor restaurant.
very friendly staff we arrived early in the morning and they give us already an avalable room in the other Elegance hotel next door so we could sleep a little and take a shower after a long flight rooms are clean and good beds
Highly attentive staff
Great service, very friendly staff. Nice room. Great location. Good shuttle service from airport.
Wifi was slow.
It was a great place to stay with extremely helpful staff. The travel coordinator was great at advising me how to plan the rest of the trip! I would strongly recommend this hotel.
They planned our trip to Halong bay with one of their employees as a guide who was knowledgeable and above all friendly. Their staff did everything,from concierge services to room service to travel /tours >..there was no compartmentalizing of departments and so issue queries got resolved faster.
Wifi connectivity speed needs to improve
Good location and clean comfortable room. Great view at breakfast.
Didn't have much character.
From our first email correspondence, we knew this hotel would be incredible. The staff is so professional and thoughtful, and from day 2, remembered our names. Such a lovely personal touch. The breakfast buffet is amazing, the hotel is so clean, the spa is terrific and so convenient and the food tour is a MUST do. We did it twice! We stayed there as a family and the room was great for a family of four. We even used the laundry service which was cheap and fast. The location is also ideal to everything. We went on their suggested walking tour on day one which gave us a great sense of the city. We cannot wait to return to Hanoi and would ONLY stay at this hotel.
The sexual nature of it....
That dude in nha trang
Yes the bed is super comfy. Yes the hot water is always plentiful. Yes the breakfast is superb! Yes the rooms are beautiful. Yes this hotel is way under-priced for what you get. But the #1 reason why you should stay here...the staff are soooo nice and helpful! Anytime I step foot into the lobby I have 3-5 people asking me what they can do to assist me. If I need help planning my day they pick a staff member who is best suited for the job. When I needed to book train tickets they are on top of it. When I needed to be picked up at 4am from the train station 4 days after I checked out of their hotel they made sure to have a staff member waiting at the train station to take me straight to the airport and he brought me a banana for breakfast. I stayed here in Dec 2013 and again in Dec 2014. Hands down the best hotel in Hanoi. I can't say enough good things.
Zero complaints. Most friendly people I have ever met.
The staffs are attentive to you the moment you check in. All of them are very courteous and speaks good English. They even gave us a complimentary fruit basket when we are about to check ou.
Location, comfortable, very attentive
We had originally booked into the Elegance Diamond Hotel, and were offered an upgrade upon arrival to La Siesta Hotel & Spa. The hotel had only been open for a month and the hotel were keen to get feedback from new customers. The hotel was absolutely first class, absolutely immaculate and the customer service second to none. Breakfast was included which was excellent, the staff recognised us by name after he first time we had breakfast which was impressive. We organised a trip to Halong Bay from reception which was superb, Stefanie on reception was really helpful helping us choose the right package for us. I couldn't recommend this hotel highly enough, a MUST stay in Hanoi!!
The only criticism we had was we were told the room had a balcony, which was true but it didn't have a view and had been used as a smoking area by previous residents despite it being a non smoking hotel. The Manager spoke to us before we left, thanked us for our feedback and said he would re-word the description of the balcony for future guests.
From service staff to food to comfort to location....excellent!
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