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Hanoi Paloma Hotel70 Xuan Dieu Street, Tay Ho, Hanoi (Show map)
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Hanoi Paloma Hotel http://www.booking.com/hotel/vn/hanoi-paloma.html
Good,
Score from 8 reviews
“ Hands down their customer service. They were amazingly kind and helpful regarding all aspects of my visit. Many times I was greeted by name when entering and exiting the hotel. This just isn't the type of service that one receives anymore. The room was always clean and quite comfortable. ”
Susan,
Hendersonville
Paloma Hotel offers affordable accommodations in an ideal location, on the banks of West Lake (Ho Tay Lake). It offers free Wi-Fi throughout the property and panoramic lake/river views. All rooms include LCD TV, free daily a la carte breakfast, free daily English newspaper, free Wi-Fi, and free tea and coffee making facilities. Some rooms also include lake and river views. Paloma Hotel features Vietnamese traditional colonial charm throughout the property. Guests can easily admire views of the 800 year-old Golden Lotus pagoda. Paloma’s friendly staff is happy to provide assistance 24 hours a day and 7 days a week. Hotel Rooms: 32 The most recent booking for this hotel was made on May 10 at 20:12 from Australia.
GeneralRestaurant, Bar, 24-Hour Front Desk, Newspapers, Non-smoking Rooms, Elevator, Safe, Baggage Storage, Air Conditioning ServicesRoom Service, Meeting/Banquet Facilities, Airport Shuttle, Babysitting/Child Services, Laundry, Dry Cleaning, Breakfast in the Room, Ironing Service, Currency Exchange, Bicycle Rental, Car Rental, Tour Desk, Fax/Photocopying, Ticket Service, Concierge Service, Shuttle Service (Surcharge)
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Total Hotel Score:7.6
Based on 8 reviews Guest reviews are written by our customers after their stay at Hanoi Paloma Hotel. |
Score breakdown
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Score history
Has Hanoi Paloma Hotel always scored 7.6?
See the average scores awarded by guests over the past 12 months.
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Alexander
Young couple
Москва,
Russia
July 11, 2012
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Wi-Fi is working normally. Big safe box in the room. We booked “Superior Double Room” – it is very small, even without a window! (It only has something like a window inside the corridor). So we need to pay more for a normal room with a window and balcony (the view from the 5th floor is good). Breakfast is by menu and rather poor, only one cup of drink is included. Staff didn’t call a taxi for us, they only suggested a hotel car to the airport for 21$ (normal price is about 14$).
1 out of 1 people found this review helpful. Did you?
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5.4 |
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Susan
Solo traveler
Hendersonville,
United States of America
April 20, 2012
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Hands down their customer service. They were amazingly kind and helpful regarding all aspects of my visit. Many times I was greeted by name when entering and exiting the hotel. This just isn't the type of service that one receives anymore. The room was always clean and quite comfortable.
1 out of 1 people found this review helpful. Did you?
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10 |
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Dita
Solo traveler
Kailua,
United States of America
March 28, 2012
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They arranged my taxi service to and from the airport.
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7.5 |
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Andrey
Group of friends
Moscow,
Russia
March 11, 2013
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обалденный вид на болото с поющими лягушками с задней террасы отеля - где завтрак подают. окно из комнаты ведет в коридор, что странно европейцу, но для азии - стандартно.
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8.8 |
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Kazuhiro
Group of friends
TOKYO,
Japan
December 12, 2012
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こじんまりしているが、フロントの対応が素晴らしく、気持ち良く過ごす事が出来ました。 クリーニングがいつ戻ってくるのかが分からなく、少し不安になりましたが、キレイに畳んで頂いておりました- 。 但し、外側のドアノブに引っ掛けたままだったので、盗難の不安はありました。
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7.9 |
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Trine
Young couple
Ha noi,
Vietnam
May 28, 2012
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De var vaeldig soede til at i moedekomme vores oenske om et vaerelse hoejt beliggende. Ved betaling af vaerelset gaar det op for mig at deres kurs er hojere end alle andre hoteller og restauranter i vietnam. Saa naar jeg skulle betale i vietnam dong, blev det mere end hvis jeg havde haft dollers. Og i oevrigt betaler man 3procent oveni vaerelsesprisen for at betale med kreditkort. Intet af disse to ting oplyser de om naar man bestiller vaerelset. Det vil vaere relevant for gaester at vide paa forhaand.
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7.5 |
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Anonymous
Family with young children
Italy
March 12, 2013
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Molte camere non hanno finestre, cosa, peraltro, piuttosto comune ad Ha Noi...
Did you find this review helpful?
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7.9 |
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Anonymous
Young couple
Russia
April 1, 2013
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There are no comments available for this review |
5.8 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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