Hanoi Paradise Hotel  

The staff were very pleasant

The total lack of heating in the public spaces

Not much. A few of the staff were pleasant but not all and not all of the time. Location in old quarter is the only thing going for this equal of a 1 star Italian Pensione of the 80'S.

The room was not what we booked and the staff were less than helpful with making amends. The manager had to be involved and did not do much to remedy the situation until the day before we left which was too late. All in all a very uncomfortable stay with no window to the outside and air conditioning that kept being switched off by the staff at the front desk by remote switch !!!! The breakfast was minimal and served not buffet and there was little choice.

This hotel is located right in the heart of the Old Quarter so we only had to step outside to be amongst it. We had two overnight stays at this hotel staying in two different family suites. Both rooms were spacious and comfortable and very quiet despite the chaos outside. All the staff were very freindly, the front desk staff spoke good English and nothing was too much trouble.

Our first stay and first suite was faultless. The bathoom in the suite we were appointed during our second stay was not as nice as the first. There appeared to be water seepage problems in one corner which left the ceiling mouldy and damp (it was raining during our visit). Housekeeping had left the clean bathtowels stacked on the towel rack against this wall and when we went to use them the next morning we found them saturated, having soaked up the moisture seeping down the wall. The towels were replaced promptly and the dampness didn't cause us any further problems. The only other downside was the hot water ran out very quickly after only a few minutes into the first shower. We had to wait about 20 minutes between showers for the water to reheat. We didn't experience any of these problem in our original room.

Extremley pleasant and helpful staff. I celebrated my birthday during our stay and on return to the hotel that evening I was presented with a Birthday Cake. The facilities were great in the hotel from the swimming pool to the free internet in the bedroom and they also arranged airport pick up and day trips for us. Would highly recommend this hotel to anyone and it was great value for money.

The staff were very friendly and went out of their way to be helpful (eg going out to get post cards when we had forgotten them). The location of the hotel right in the 'Old quarter' was excellent to experience the vietnamese culture. Very close to the night markets - good for shopping and eating out on the street as the locals do, but close enough to restaurants and local attractions. Has a small pool useful for cooling off after the hot busy hanoi streets. I think a family with young children might find the location a bit daunting because of the narrow streets and traffic, so may motorbikes. For the excellent price the room was beautifully presented with finishing touches that you would expect in higher star hotel eg toiletries, toothbrushes, razors etc, a fruit bowl every day and very comfy beds. Having a computer in the room with free internet access was also a bonus. I would not hesitate to recommend this hotel.

Hanoi Paradise Hotel is a boutique hotel in the Hanoi Old Quarter. The staff were extremely freindly and polite. It is well located, within walking distance of everything.

Very helpful staff in a central if noisy location. Very good value for money.

The staff is really very friendly, very helpfull...Nothing to remark. We really felt at ease in this please. I can only recommend it !

Friendly and helpful staff who were fluent in English, clean large rooms, breakfast was adequiate and location was excellent. I would definitely stay there again. Highly recommended.

nettes, hilfsbereites personal

sehr mickriges frühstück. von dem angekündigten buffetfrühstück keine spur!!

Buena atencion del personal, nos mandaron un coche a recogernos al aeropuerto a precio competitivo. Las habitaciones estan bien, limpias y espaciosas. El hotel no es ruidoso (un lujo en Hanoi) y tiene piscina. Desayuno bien (mucha variedad, aunque no muy rico).

Internet en la habitación no funcionaba, y sólo tenían un ordenador en recepcion (normalmente ocupado).

Het vriendelijke en zeer servicegerichte personeel. Uitstekende locatie in oude wijk.

In een vleugel (4 verdiepingen) is geen lift. Familiekamer op de 4e is bij een temperatuur van 35-40 graden in het traphuis een forse uitdaging! Matig ontbijt.

Personnel serviable. Bien placé dans le Vieux Hanoï. Chambre calme donnant sur une cour intérieure.

Piscine pas chauffée comme indiqué sur le site. Petit-déjeuner très simple et maigre.