Hoi An Pacific Hotel  

We might liked it with other staff.

We did not like the hotel staff, we complained about the price that was different than when we booked. The receptionist was unpolite when we notice her about that. Her english was verry bad, so we left from the hotel with a bad feeling. And the luggage carrier was unpolite too. So think twice before booking there, we are never going back.

Hotel was very nice. It's located about a 20 minute walk from the old town, however the hotel provides a shuttle service which can be handy for when your feeling lazy. Free bikes also available. Rooms were very comfortable. But the best part of this hotel has to be it's private beach which is simply stunning.

Prices are expensive for food, drink and laundrey services. However there are several cheap restaurants across the road which also provide a cheap laundry service. Also the shuttle bus timetable into town is a bit obscure. If you want to go into the old town in the evening you are only given the options of 5pm and 8pm.

We had a nice stay Laundry service was great! The pool was a nice place to relax after shopping. Overall, it was pleasant enough but be prepared to be scammed at every opportunity.

We were constantly surprised by the poor service of some front counter staff (rude, grumpy). Be careful that you don't get sucked in to the scam that drops you at the 'highly recommended' Managers wifes tailor shop - so convenient! Our room smelt mouldy but after being in there for a few minutes with the ac on we stopped noticing it.The food in the restaurant was probably the worst i've had in vietnam and would recommend eating elsewhere in town. Taxis will try and rip you off getting in and out of town (including the one the hotel recommends/uses) - be sure to negotiate before you get in.

The best hotel we stayed at in our travels through Vietnam. The facilities (especially the wifi and complimentary shuttle into town) were brilliant.

A couple of negatives: 1. We were awake at 5:00am every morning due to our proximity to the road. It may be worth the hotel looking at double glazing for the rooms at the front of the hotel. 2. There was NEVER any hot water in the shower :(

The beach was pleasant.

this hotel is rated 4 stars but in our opinion it was more like 2 stars. toilet and shower were together in enclosed area, if you showered, toilet was surrounded by pool of water, especially cause drain was dirty and slow. toilet did not flush properly and maintenance had to be called twice. room had a terrible odor of mildew or sewage or both. a/c inadequate for room size and weather conditions. sheets and blanket were too small for the bed.

The staff were friendly and it was a good distance from the city centre. The food was delicious at the hotel restaurant. It was clean and the rooms were beautiful.

I found some of the staff untrustworthy. I felt I needed to put everything I owned in a safe. I had a pendant taken from my bags while staying at the hotel.

The staff are excellent , however the hotel is rather tired and jaded , needs a refurb. Food and drinks in hotel very expensive. There are 3 excellent restaurants opposite the hotel. It is in a good location. The staff make this hotel , all very friendly and helpful

Slightly shabby But ok for the price

Excellent meet and greet by reception. Staff are friendly, location is good between town and beach, free shuttle service at various times during the day. Even though rained very heavily for several days staff always prepared to hand out umbrellas! Always hot water present infact it was scalding hot so be careful. Room was on second floor and yet was quiet.

Room had musty smell even after airing with open windows and some sort of pipework was visible. Stains in toilet- unsightly and should not be present at such a price range. Bed covers were grey-white and aged. Recommendation for tailor was not value for money. Room did not look like the image on the internet-misleading and disappointing. Free internet next to reception was glacially slow to the point of pulling hair out-frustration!

friendly, comfortable and inexpensive

Good value for money

Staff could speak english better

Location was handy near both the beach and the city. The shuttle bus to both locations throughout the day was a real bonus. The pool was also a nice treat! Good breakfast, and nice restaurants across the street for lunch.

It was a nice hotel. --No complaints

Well during my two weeks exploration of Vietnam staying at the Hoi An Pacific was definitely a bit of indulgence at affordable rates. I normally avoid 4 & 5 stars rated hotels,but I definitely felt at ease here. It was very relaxed with friendly ,polite and helpful staff. Breakfast was wonderful and one is spoiled for choice! Location is great too for access to beach or to the centre. Hotel provides bus shuttle and free bike use. A taste of luxury !!!!!!

The only minor disappointment was the free wifi was not available in my room. The signal strength was very low,however I hasten to add that this may just be an issue for the room's location. As I got a better signal when I tested reception in the hall. Anyway there are several free computers in the lobby & comfy sofas to surf away on personal lap tops.