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Sofitel Plaza Hanoi

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Most recent booking for this hotel was today at 01:36

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Hanoi Pearl Hotel

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Grand Plaza Hanoi Hotel

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Most recent booking for this hotel was yesterday at 08:47

Score from 12 reviews Good 7.1/10

Newest reviews for InterContinental Hanoi Westlake

  • Miguel
      Indonesia
    August 28, 2014

    Service was unbelievable. Really 5 star hotel, they care about all details.

    Hanoi is very hot, but I believe it was not hotel's fault, right?

    8.8

  • Nizam
      China
    August 24, 2014

    Everything Location , Clean , Staff , Comfort Nice view at night on the Lake

    10

  • Andrew
      New Zealand
    August 22, 2014

    Everything was great - except the bed to firm for me! Booked early save with breakfast -over-water room.

    Loved the hotel - just found the bed too firm for my liking - but that could be a personal thing and not the hotel

    9.6

  • Colin
      United Arab Emirates
    August 10, 2014

    Great staff Great hotel Great fitness center Everything was awesome can't point everything...

    A bit far from the city center

    8.8

  • Ahmad
      Vietnam
    August 8, 2014

    The General Manager Mr.Adam McDonald made our stay so comfortable, unlike some managers who stay all the time in the office, Mr.Adam is different you can see him anywhere in the Hotel premises he takes the initiative and ask you if anything he can do for you when he feels that you need something, inspite of you are being served by one of the staff, he offered us a good room rate for our second stay and when we checked in we found out that he upgraded our room to suit free of charge , he kept our valuable belongings in his office not in the store, friendly and he smiles for the guests, honestly he is amazing.

    The fisher man who he wanders in Hotel premises catching fish it's strange that they cannot stop him although he moves among the Hotel buildings with his noisy boat and he could be just couple meters away from your balcony.

    10

  • Johan
      Singapore
    August 6, 2014

    In room dining. Food served is fast. Well done Intercontinetal!!!!!

    Evening insect that's bugging us.

    9.6

  • Heather
      United States of America
    August 5, 2014

    The location, ambiance, and service was outstanding. I was well taken care for 3 days after my family departed. All staff members were helpful.

    I like a firm bed and found the bed slightly soft, not so much that I complained or requested a room change. Just enough to mention.

    9.6

  • Bryan
      Hong Kong
    August 5, 2014

    Everything you would expect from the Intercontinental name... The exceptional quality in Hanoi was a nice break from the usual places we stayed; we stayed at many different hotels in Hanoi during our trip.

    The porters ignored us as we were trying to leave. Literally 6 of them were helping one guest unload endless bags. They could have logically had just one of the six guys helping other guests. But instead we waited a good 10-15 minutes just to have them assist us getting a taxi to our next destination. Sad that this happened as It was a poor end to the stay and will probably make me reconsider them in the future... Poor final impression.

    9.6

  • Anonymous
      South Korea
    August 5, 2014

    Fantastic service with the best morning buffet. Best view in Hanoi. Do not stay around the noisy Hoan Kiem lake. Very peaceful neighborhood.

    Hope the pool opens at night.

    10

  • Christian
      Germany
    August 4, 2014

    * Extremely helpful and competent staff * Breakfast buffet worth its money, regarding offered choice and presentation * Beautiful room, luxurious bathroom * Good quality of the food at the restaurant * Tasty drinks and nice view at the Sunset Bar (and also at the pool)

    * Free WiFi only at the reception area, no free WiFi at the rooms

    10

  • Chantelle
      United Arab Emirates
    August 3, 2014

    This is the best place to stay around the West Lake Location out of busy centre Lovely view over the lake in a club room Service of staff and amazing breakfast

    10

  • Vu
      Vietnam
    July 22, 2014

    Noisy, the main door is not noise-proof.

    8.3

  • Sarah
      United Kingdom
    July 21, 2014

    The toal package

    Nothing

    9.6

  • Remash
      United Arab Emirates
    July 17, 2014

    Overall very comfortable stay

    Nothing

    9.6

  • Roger
      Brazil
    July 8, 2014

    Very nice place to stay. Well located, nice and new room, clean, service is very good. gym and spa very nice

    Some people don't speak very good English

    9.6

  • Clare
      Australia
    July 8, 2014

    Beautiful hotel, great facilities and perfect location. A must stay in Hanoi

    9.2

  • Raza
      Belgium
    July 6, 2014

    The property Good standard

    A bit far away from business district

    7.9

  • Anusorn
      Thailand
    July 4, 2014

    Environment. Friendly Staff.

    No WiFi at the room.

    8.3

  • Anonymous
      Australia
    July 2, 2014

    Views!

    Fishermen looking into our room.

    9.2

  • Tuyen
      Vietnam
    July 2, 2014

    Location

    Meal

    7.5

  • Gerry
      Hong Kong
    June 29, 2014

    All good

    7.9

  • Victoria
      Singapore
    June 24, 2014

    All the staff were always smiling. Even the lady who went up to clean the room. The lady at the concierge desk was exceptionally helpful (Xuan). She really tried hard to find where to buy the candies my mother was looking for. I was also very thankful for the cake the hotel gave for my birthday. Sweet gesture that was very much appreciated.

    Saigon restaurant - food we ate on the street was much better in terms of quality and price. Service, while friendly, could be better. We got served the wrong dish. However the staff made up for the mistake by giving us a discount.

    7.9

  • Tim
      United Kingdom
    June 18, 2014

    Location, quality of the accommodation, excellent staff

    10

  • Stephen
      United Kingdom
    June 16, 2014

    Location on the lake is amazing. Health center is extremely well equipped and a very pleasant environment. Food is very good. Pool is well designed and a fantastic place to relax.

    My room was facing away from the lake.

    8.8

  • Hiếu
      Vietnam
    June 13, 2014

    Nice view

    Service not good

    6.3

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