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1A Nghi Tam Street, Hanoi, Vietnam – Show map
|King Bed Deluxe Panoramic View Room||
|Club InterContinental Room||
|Twin Bed Overwater Pavilion Room|
|King Presidential Suite|
|Twin Bed Overwater Panoramic View Room|
|King Bed Overwater Pavilion Room||
|King Bed Superior Room||
|King Bed Grand Westlake Suite|
|Twin Bed Superior Room||
|King Bed Overwater Panoramic View Room||
|Twin Bed Deluxe Panoramic View Room|
|Deluxe Double or Twin Room||
|King Bed Lotus Suite||
Dear guests, Thank you for your interested in our hotel. If you need any further information not only this hotel but also the city/ country or if you have any questions, please feel free to contact us. Looking forward to welcoming you to our hotel soon Regards, Reservation team
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596 properties in Hanoi
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339 verified reviews
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InterContinental Hanoi Westlake's staff speaks: Vietnamese, English
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Outdoor Pool (seasonal), Grounds
Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs USD 11 per 24 hours.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Paid WiFi, Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged USD 46 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 339 reviews
Value for money
Show reviews from:
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Golden Legend Diamond Hotel is located in Hanoi. Free WiFi access is available. Each room here will provide you with air conditioning. There is also a refrigerator.
Score from 51 reviews Exceptional
The luxurious Hanoi Club Hotel & Lake Palais Residences is located along West Lake. Featuring sweeping views of the lake, the hotel offers a restaurant, swimming pool and free Wi-Fi.
Score from 109 reviews Very good
We travelled as 3 couples and when we arrived we were upgraded to an apartment so we were all connected. The rooms were amazing and the views were out of this world!
The pool was quite cold but the pool area was nice.
You should always accept the airport transfer if the Hotel offers you as we were dropped in the middle of nowhere and knowing that they should charge what said in the taxi meter the driver was with a sign only saying 20 USD.
nothing apart from the rain
Very friendly & accommodating staff. Received a room upgrade which is always pleasing.
No free shuttle as advertised by booking.com :-(
Facilities were good, check in and check out was fast,
Room was not clean, Staff needs to be reminded to get things done
They had wonderfully comfortable beds and pillows which gave me excellent sleep each night. Big size bathrooms were a plus. The variety of the breakfast spread was much appreciated.
I just noticed that the grounds staff --cleaning staff, gardeners did not smile much--didn't greet the guests as we passed.
No free wifi
Location of hotel and ambiance over the water
Comfortable room with a nice view from balcony, good breakfast, good food at coffee shop, beautiful hotel on the lake
We called for luggages to be picked up but no one came. My husband had to carry luggage down two flight of stairs and we also had to drag our suitcases to the lobby when we checked out.
good breakfast, lunch, beautiful lake around
very beautiful pictures on booking.com attracted us, when arrived didn't see anything close to pictures: dirty carpets in the lobby of 5 star hotel said all about the hotel. The room didn't have clean feeling, towels were not as white as 5 star hotels usually provide (like they were washed by hands), bathrobe was smelly and not fresh. Stuff is not 100% polite. Reception pushed extra services for extra money. Paid 240 USD per night, didn't worth that money at all. More than that there were a lot of bugs around that didn't let us enjoy the balcony and the view of the foggy lake that day. Changed the hotel after one night stay. That is a shame of Intercontinental. Till we had left the hotel we thought we would never come back to Hanoi or Vietnam again. That was the experience.. Sad..
Concierge service is worth the money
The comfort and facilities of the hotel were very good. The food standards were high and the service was at a level you'd hope for.
The location was not good if you want to experience Hanoi. It is a fairly long taxi to get to any of the main attractions and there is nothing near the hotel that you would want to go to. The other problem I found here was that everything came at a price, such as printing a sheet of paper, using the internet, using the hotel computer for 5 minutes, a hefty service charge on all food and so on. During my time in Vietnam I stayed at 6 hotels and this was my least favourite. I would strongly advise staying somewhere more central.
the policy to the customers who prepay in full is very unfair. I prepay the room rate for Jan 30. However, due to the urgent schedule I cheched in on 29 one day earlier than booking, and check out on 30. The room is not transferrible. at the end InterCon charged me $230 on 29 and I was forced to give up room rate on 30. in total, it costed me more than $350 for one night only.
Well equiped and spacious
Funny smell in room 850
Free wifi is only available in the lobby
Found excellent rates Club membership cost is an excellent value since the happy hour food and drinks are a full meal We were only there for three nights and the staff took care of us like we were the only customer. First rate staff! Fresh baked goods and tropical fruit honey!
People love the rooms that are out over the water and they fill quickly. I thought the mosquito population was too thick so asked for the main building. You would have to search to find something wrong with the facilities (7-years old) or staff.
It's located on the water on the pillars which is perfect for relaxation on the balcony and at the bar. Extremely supportive and friendly staff. Pillows menu in the room.
Is located far outside the city center (15 min by taxi) which is not a big problem as taxis are always available immediately. Though it might influence your plans for evening coming out and dining. Because of proximity to water, it's chilly and humid in the rooms.
Staff and Views
Food Room Staff
Cold pool; Not so convenient to get to centre but great for a break from the noise
We really love the environment and the surroundings of Hanoi West Lake
Well..mostly those were bugs which flying around at balcony so we cannot enjoy our lazy time longer
room, service and hotel are excellent.
the location is far from old quarter.
Staff are very helpful and efficient, very friendly.
The setting and the location was a beautiful calm away from the storm
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