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InterContinental Hanoi Westlake
1A Nghi Tam Street, Tay Ho, Hanoi – Show map
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The most recent booking for this hotel was made on Aug 27 at 8:36 AM from Indonesia.
6 Reasons to Choose InterContinental Hanoi Westlake
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561 properties in Hanoi
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245 verified reviews
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InterContinental Hanoi Westlake's staff speak: Vietnamese, English
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Outdoor Pool (seasonal), Grounds
Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
Free! WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs USD 11 per 24 hours.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged USD 46 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
Pets are not allowed.
Cards accepted at this property
InterContinental Hanoi Westlake accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that for guests who request for extra bed(s), charges must be paid directly to the property upon check-in.
Based on 245 reviews
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Everything Location , Clean , Staff , Comfort Nice view at night on the Lake
Everything was great - except the bed to firm for me! Booked early save with breakfast -over-water room.
Loved the hotel - just found the bed too firm for my liking - but that could be a personal thing and not the hotel
Great staff Great hotel Great fitness center Everything was awesome can't point everything...
A bit far from the city center
In room dining. Food served is fast. Well done Intercontinetal!!!!!
Evening insect that's bugging us.
The location, ambiance, and service was outstanding. I was well taken care for 3 days after my family departed. All staff members were helpful.
I like a firm bed and found the bed slightly soft, not so much that I complained or requested a room change. Just enough to mention.
Everything you would expect from the Intercontinental name... The exceptional quality in Hanoi was a nice break from the usual places we stayed; we stayed at many different hotels in Hanoi during our trip.
The porters ignored us as we were trying to leave. Literally 6 of them were helping one guest unload endless bags. They could have logically had just one of the six guys helping other guests. But instead we waited a good 10-15 minutes just to have them assist us getting a taxi to our next destination. Sad that this happened as It was a poor end to the stay and will probably make me reconsider them in the future... Poor final impression.
Fantastic service with the best morning buffet. Best view in Hanoi. Do not stay around the noisy Hoan Kiem lake. Very peaceful neighborhood.
Hope the pool opens at night.
* Extremely helpful and competent staff * Breakfast buffet worth its money, regarding offered choice and presentation * Beautiful room, luxurious bathroom * Good quality of the food at the restaurant * Tasty drinks and nice view at the Sunset Bar (and also at the pool)
* Free WiFi only at the reception area, no free WiFi at the rooms
This is the best place to stay around the West Lake Location out of busy centre Lovely view over the lake in a club room Service of staff and amazing breakfast
Noisy, the main door is not noise-proof.
The toal package
Overall very comfortable stay
Very nice place to stay. Well located, nice and new room, clean, service is very good. gym and spa very nice
Some people don't speak very good English
Beautiful hotel, great facilities and perfect location. A must stay in Hanoi
The property Good standard
A bit far away from business district
Environment. Friendly Staff.
No WiFi at the room.
Fishermen looking into our room.
All the staff were always smiling. Even the lady who went up to clean the room. The lady at the concierge desk was exceptionally helpful (Xuan). She really tried hard to find where to buy the candies my mother was looking for. I was also very thankful for the cake the hotel gave for my birthday. Sweet gesture that was very much appreciated.
Saigon restaurant - food we ate on the street was much better in terms of quality and price. Service, while friendly, could be better. We got served the wrong dish. However the staff made up for the mistake by giving us a discount.
Location, quality of the accommodation, excellent staff
Location on the lake is amazing. Health center is extremely well equipped and a very pleasant environment. Food is very good. Pool is well designed and a fantastic place to relax.
My room was facing away from the lake.
Service not good
The front desk staff have us an upgrade and was very careful with all details. The place was very quiet and the room was amazing.
This was our luxury treat during our stay and still at a really reasonable price, we loved it. Exactly what we needed after 2 weeks of travelling. It is a bit out of town but it was very quick and easy to get taxis. A lovely resort, great room.
There was a bit of a mix up about Lake View rooms, be aware the cheaper rate might get you a view of a wall and a bit of water rather than the vista you may have been expecting! However in our case the staff sorted out the problem in no time, very good.
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