Joy Hotel

sauber, freundlich und sicher

We enjoyed everything about our stay. The staff were most helpful in all respects, the room was clean and plenty spacious.

the staff was extremely friendly and helpful. they booked great, cheap tours even on short notice. they let us check in at 4am and did not charge additionally for that night. they gave us great, honest advice where to travel and the hotel was right in the middle of the old town - the location was great

We liked being very central to the old Hanoi district. The manager also helped us with finding bookings for day trips and the Halong Bay trip.

We were really disappointed after having booked our accomodation and having it confirmed, to find there were no rooms available after we returned from one night away in Halong Bay. We paid a 15% fee since we would not be taking the room for one night but on our return in the evening we were taken to an alternative hotel around the corner. This turned out to be good for us as the Hanoi Capital Hotel was actually much nicer, cleaner, more comfortable and more professional in terms of hotel service.

the rooms were very basic, the pictures on the website make them look nicer, however the staff were very friendly

Hotel staff, Mr Ray is friendly and provides good services.

The furnitures are rather old.

Location is perfect, in the heart of the Old Quarter where you can enjoy the streetlife of this city from your balcony ;-) If you are on a 3 or 4 day trip in Hanoi, including for example a visit to Halong Bay, you don't need an expensive hotel. Most of the day you are 'on the road'. The staff is very kind, rooms are simple but clean. Airport pick up if you need.

The kindness and availability of the staff

Excellent value for money. Computer and free internet! Great staff. Good value and nice tours. I would highly recommend this hotel.

Great location if you are into shopping - a walk to all the shopping center and tourism center. The room is clean and the air-con effective. Fantastic breakfast.

Location was great, especially they provide us the free pick up from airport with 03 nights booking. The location is also good, quite and convenient for me. The staff are very helpful and friendly and the facilities are exactly what you would expect for such a hotel. Our stay was very enjoyable and we will come again.

De locatie was prima, personeel sprak goed engels en was behulpzaam.

Estaba en pleno centro del barrio antiguo de Hanoi, lo cual es su unico punto a favor

Elegimos la mejor habitacion (deluxe) y lo unico que tenia de deluxe era de tamaño de la habitacion.Sin embargo el baño era minusculo, el agua se salia por la tuberia del lavabo y no tenia cortina en la bañera con lo que despues de una ducha el suelo terminaba lleno de agua que inluso pasaba a la habitacion.