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Noibai International (HAN) 12.9 miles

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Hanoi Phoenix Hotel

43 Bat Su Street, Hoan Kiem, Hanoi (Show map)

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Good, 7.2 10 Score from 12 reviews

Hanoi Phoenix Hotel is centrally located in a quiet part of Hanoi's historic quarter and offers affordable accommodations with easy access to shopping, eateries and several attractions.

The hotel is just a short walk from Hoan Kiem Lake and Water Puppet Theatre, as well as a number of tourist attractions. For convenience the hotel also provides a free 2-way shuttle bus service from the train station.

Services at Hanoi Phoenix Hotel include car and bike rentals, as well as a tour desk. You can also dine at their restaurant and bar, choosing from a delicious menu. The friendly staff is also available 24-hours a day.

Hotel Rooms: 20

Availability

Unfortunately it's not possible to make reservations for this hotel at this time.

Hotel Facilities

General

Restaurant, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Express Check-In/Check-Out, Safe, Heating, Baggage Storage, Stores in Hotel, All Spaces Non-Smoking (Public and Private)

Activities

Sauna, Game Room, BBQ Facilities

Services

Room Service, Airport Shuttle, Laundry, Dry Cleaning, Breakfast in the Room, Ironing Service, Currency Exchange, Bicycle Rental, Shoe Shine, Car Rental, Tour Desk, Fax/Photocopying, Ticket Service

Internet

Free! Wi-fi is available in public areas and is free of charge.

Parking

Free! Free private parking is possible at a location nearby (reservation is needed).

Hotel Policies

Check in

From 14:00 hours

Check out

Until 12:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary by room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and extra beds

Free! All children under 5 years stay free of charge when using existing beds.

All children under 2 years are charged USD 5 per night per person for cots.

All older children or adults are charged USD 5 per night per person for extra beds.

Maximum capacity of extra beds/babycots in a room is 2.

Any type of extra bed or crib is upon request and needs to be confirmed by the hotel.

Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.

Pets

Free! Pets are allowed. No extra charges.

Accepted credit cards

Visa, Euro/Mastercard, JCB

The hotel reserves the right to pre-authorize credit cards prior to arrival.

Important information

For your convenience, the hotel offers pickup service from Hanoi Train Station and can arrange airport shuttle service upon request.

After making a booking on this site, kindly inform the the hotel via email details of your flight number and arrival time.

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Total Hotel Score:

7.2

Based on 12 reviews

Guest reviews are written by our customers after their stay at Hanoi Phoenix Hotel.

Score breakdown

Clean 6.9
Comfort 6.7
Location 7.5
Services 6.7
Staff 8.2
Value for money 7.5
Clean 7.5
Comfort 7.5
Location 8.8
Services 7.5
Staff 8.8
Value for money 6.3
Clean 7.5
Comfort 5
Location 2.5
Services 5
Staff 10
Value for money 7.5
Clean 6.7
Comfort 7.5
Location 7.5
Services 6.7
Staff 8.8
Value for money 7.5
Clean 6.3
Comfort 5.6
Location 6.9
Services 5.6
Staff 6.3
Value for money 7.5
Clean 7.5
Comfort 7.5
Location 10
Services 8.8
Staff 10
Value for money 8.8

Score filter

All reviewers 12
Families with young children 2
Mature couples 1
Groups of friends 3
Solo travelers 4
Young couples 2

Previous page Next page Showing 1 - 12 (Total 12)

Sahid Group of friends Depok, Indonesia August 4, 2011	Goodbye Kelvin, Cathy and all staff. Thank you for making our holiday in Hanoi so lovely. You are very friendly and welcoming and do your jobs very well. The Hotel Phoenix is a very comfortable, friendly place to stay. Goodbye and the best wishes to you all. No elevator but the hotel staff helped us to bring luggage Did you find this review helpful?	9.2
Mercie Young couple COURTILLERS, Thailand July 17, 2011	We are absolutely satisfied with the hotel and especially the staff. We would like to say thanks to the receptionist who was so kind to us to go to hospital when i was not feeling well. Especially when you travel way from home. It is nice to have someone looked after you in this kind of situations. The rooms are cleaned everyday by such sweet girls and the other employee greeted me with a smile when we walked down the stair in the morning. This hotel deserves and extra star behind the name !!!. Did you find this review helpful?	9.6
Werner Family with young children Hallein, Austria August 19, 2011	Staff is friendly and helpful Rooms are not looked after very well: Remote needs new battery, lamp a new bulb, ac fan doesn't work properly - but staff tries to fix things once you complain Did you find this review helpful?	6.7
Christel Young couple ivry sur seine, France July 25, 2011	Ce que j'ai le plus aime c'est la disponibilite du personnel et son sourire. La chambre n'etait pas tres propre et etait sombre, puisqu'il n'y avait pas de fenetre. Did you find this review helpful?	7.9
Remi Solo traveler paris, France April 18, 2011	La soupe poulet et le café du petit déjeuner sont excellents. Un PC dans la chambre. Le personnel est serviable, il règne une ambiance plutôt agréable dans l'hôtel. Il faut demander à voir plusieures chambres car pour 6 nuits il faut un minimum de confort, or la plupart des chambres sont assez spartiates. Comme tous les Hanoiens ou presque, le personnel est un peu avide. C'est l'ère du temps. C'est triste mais il faut l'accepter et faire attention au moindre millier de dongs! Did you find this review helpful?	6.3
Artur Mature couple monchique, Portugal April 10, 2011	Os empregados são muito bons, e tem internet gratis no quarto. A fachada princinpal e a porta da entrada. Did you find this review helpful?	6.3
Anonymous Solo traveler Australia April 27, 2011	Excellent location and helpful hosts. The room was quiet and had a fan and airconditioning. When I first arrived, my sheets hadn't been changed though they changed them immediately. Did you find this review helpful?	7.1
Anonymous Family with young children France March 31, 2011	La gentillesse et la disponibilité du personnel. Le prix. Did you find this review helpful?	8.8
Anonymous Solo traveler France August 14, 2011	Cet hotel est bien situe pour visiter la ville Le patron est un peu roublard, il a essaye de faire passer un lit d appoint [un matelat a meme le sol] pour une chambre reservee et au prix d une chambre pour trois Did you find this review helpful?	6.7
Michal Group of friends Warsaw, Poland August 13, 2011	There are no comments available for this review Did you find this review helpful?	7.5
Akira Solo traveler Kanagawaken Yokohamashi, Japan April 20, 2011	There are no comments available for this review Did you find this review helpful?	5.4
Anonymous Group of friends Thailand August 1, 2011	There are no comments available for this review Did you find this review helpful?	5

The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.

Previous page Next page Showing 1 - 12 (Total 12)

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Hanoi Phoenix Hotel

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Parking

Hotel Policies

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Accepted credit cards

Important information

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