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Hanoi Phoenix Hotel
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When would you like to stay at the Hanoi Phoenix Hotel?| Room type | Max | Rate |
|---|---|---|
| Standard Double Room |
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Show prices |
| Standard Triple Room |
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Show prices |
| Deluxe Twin Room |
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Show prices |
General
Restaurant, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Express Check-In/Check-Out, Safety Deposit Box, Heating, Luggage Storage, Shops in Hotel, Gay Friendly, All Public and Private spaces non-smoking.
Activities
Sauna, Games Room, BBQ Facilities.
Services
Room Service, Airport Shuttle, Laundry, Dry Cleaning, Breakfast in the Room, Ironing Service, Currency Exchange, Bicycle Rental, Shoe Shine, Car Rental, Tour Desk, Fax/Photocopying, Ticket Service.
Internet
Wireless internet is available in public areas and is free of charge.
Guest Parking
Free private parking is possible at a location nearby (reservation is needed).
Hotel Policies
Check-in
From 14:00 hours
Check-out
Until 12:00 hours
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
All children under 5 years stay free of charge when using existing bedding.
All children under 2 years are charged USD 5.00 per night and person for cots.
All older children or adults are charged USD 5.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 2.
Any extra bedding is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are allowed. No extra charges.
Accepted credit cards
American Express, Visa, Euro/Mastercard, JCB
The hotel reserves the right to pre-authorise credit cards prior to arrival.
After making a booking on this site, kindly inform the the hotel via email details of your flight number and arrival time.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Hanoi Phoenix Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
113
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Lau
With friends
Shah Alam,
Malaysia
December 13, 2009
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The warmest of the staffs and ever willing the assist us in our needs. |
7.5 |
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Serinel
Solo traveller
ACT,
Australia
December 11, 2009
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I liked the hospitality of the hotel staff and especially the lady receptionist who is very friendly and helpful There are many floors but there is no lift. I have noticed many guests struggling with their luggage |
8 |
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Anonymous
Young couple
France
December 9, 2009
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Friendly staff, free wifi, excellent breakfast The mattresses are really bad. |
6.5 |
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Maria
Group
Gijón,
Spain
December 8, 2009
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The staff was very nice and helpful. They arranged some taxis and a Halong Bay tour for us and got us a last minute room for one day we hadn't booked with them. The rooms were very clean and comfortable, good king sized bed and decent bathroom. The bathroom door didn't close properly. |
9.5 |
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Julie
Young couple
Galway,
Ireland
December 3, 2009
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The staff were extremely helpful, location was very central, and the rooms were basic but nice |
9.5 |
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Catherine
Family with older children
melbourne,
Australia
November 29, 2009
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Excellent location, quiet [for Hanoi] very clean, great breakfast supplied, "luxury" rooms had internet, balcony window, lots of space and were very good value. Staff extremely helpful, manager Kelvin went out off his way to look after us and tours booked from here were as quoted and well organized. Services very good for a two star hotel. Large variation in sizes of rooms and not all have windows. |
9.5 |
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Anonymous
Mature couple
Thailand
November 25, 2009
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The staff is very helpful and have good English skill. The price is cheap and very value to money spend. |
8.5 |
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Lavinia
Solo traveller
Tsukuba,
Japan
November 17, 2009
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Clean room, comfortable beds, surprised to find a nice, working and Internet connected computer in the room. The staff was really nice, especially the manager. If I had any problems, they solved them. Also, they did not push any trips on me or tried to make me use the hotel services (this can happen in other hotels). This was my 3rd visit to Ha Noi and so far this hotel was the one I felt best at. I stayed previously at the Hanoi Palace Hotel and was harassed to buy a package trip, told the wrong distance to places in the city. No elevator, but they did carry my bags up and down. |
9 |
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Kaoru
Family with older children
HCMC,
Vietnam
November 17, 2009
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Kelven, a Manager of Hanoi Phoenix hotel is so nice. He arranged 3rooms for ourgroup on the same floor. When I asked to give us something to a night staff, but he did no answer 'cause he was playing internet game with head phone. |
7.5 |
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Katie
Young couple
London,
United Kingdom
November 13, 2009
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The location was very good - quite near to the lake. The rooms were small but kept clean and our room was quiet and not disturbed by the Hanoi traffic. The rooms in the middle (numbers 2 on every floor) would be fine for solo travellers but were too small for us. Our room was very small (barely big enough for 2 rucksacks and us!!) which meant it didn't feel that comfortable to spend much time in. The bathroom was very basic (no bath/ shower cubicle - just a hose which managed to soak most of the room). |
4.5 |
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Goh
Young couple
Kuala Kangsar,
Malaysia
November 2, 2009
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The room is simple but is really clean and nice!! Good stay! |
8 |
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Krisley
Young couple
Port-Louis,
Mauritius
November 1, 2009
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The staff is very helpful by giving you all the information you need and the location is good. The furniture is very old as well as the room.No lift. |
6.5 |
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James
Solo traveller
PORTLAND,
United States of America
October 31, 2009
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First, I think it's a good value for the money. The matresses were not very comfortable because the metal springs were a bit hard (I stayed in 2 rooms and the second was a little more comfy than the first). Other hotels use foam, which are more comfortable. The hotel manager is professional though a bit stoic. However, don't confuse his stoic demeaner with rude or disinterest. Once you engage him in conversation (especially about booking tours!) he's quite professional. The staff got progressively friendlier after I booked a tour of Haiphong and Cat Ba Island, which I would recommend. But there was no pressure to book. They always greeted guests coming down in the morning or returning from a day out. Part of my reason for choosing this hotel was I read it was gay-friendly. When I had a male over-night room guest (a well-dressed, reputable professional with a good job, not some stranger off the street) the staff was not so friendly and made a bit of a scene in enforcing an additional night charge for double occupancy. I explained I had previously talked to the manager and knew about an additional charge, but the desk clerk still had to call the manager late at night to confirm, collect my guest's ID (for security measure), but I felt some resistance and so did my guest. Consequently, my guest didn't want to return to the hotel another evening. I'm unsure if this had to do with us being gay, or this how any over-night guest is treated. |
7 |
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David
Young couple
Wellington,
New Zealand
October 26, 2009
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it's location |
6 |
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Malcolm
With friends
Sydney,
Australia
October 23, 2009
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Rooms thou not luxurious were of a good standard. Breakfast was plentiful and coffee available all day The staff were extremely helpful, they organized trips, train, taxis and airfare all with no hassle and a smile. |
8 |
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Rekha
Mature couple
PINNER,
United Kingdom
October 22, 2009
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very helpful staff and arranged the trips very well. |
7.5 |
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Damiano
Young couple
London,
United Kingdom
October 9, 2009
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The staff are amazing, nothing is too much trouble. The free internet consists of 4 computers with good speeds, breakfast has plenty of choice both western/vietnamese and the rooms are very well equipped for the price with proper showers and good a/c. Kelvin the hotel manager and his team are brilliant - they can help sort competitively priced tours, visas and anything else for guests without having to leave the hotel lobby! Highly recommended. Location is good though not in the heart of the French quarter, but only 10min walk away. |
9 |
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Martin
Solo traveller
Shepshed,
United Kingdom
October 6, 2009
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The Manager, Kevin, and his staff were superb - they welcomed me on arrival and were very friendly and attentive throughout. Nothing was too much trouble and they were able to give directions to the locations in walking distance and clear advice on excursions. The hotel is located in the heart of Hanoi's Old Quarter and you are plunged straight into the vibrant, hectic, fascinating atmosphere of this part of the city. |
9.5 |
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Luc
Mature couple
Sydney,
Australia
October 3, 2009
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I liked the helpful manner of the manager and his staff. Do to our flight being delayed more than 2 hours, we realied we wouldn't arrive at the Hanoi airport until about 10.30 p.m., so we phoned the hotel, and they offered to fetch us from the airport for US$14, and then stayed up late to ensure we got to our room. It was a bonus that they spoke English well. They also had a secure place for our luggage while we were away for a few days on Halong Bay. |
9 |
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Anonymous
Family with older children
United Kingdom
September 29, 2009
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The staff were always extremely helpful and pleasant, providing maps and information as well as tour options. We booked our Halong Bay trip through them and it was good. Our only concern was that we think we paid well over the proprer price for our train tickets to Hue. I would suggest others check the price carefully before booking through them. |
8 |
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Xira
Family with young children
Madrid,
Spain
September 26, 2009
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The hotel was very clean and had a very home feel. The staff were absolutely fantastic and were able to help us arrange tours and allowed us to shower and rest between tours, even though we weren't staying the night. Free internet and breakfast were really fantastic and staff are more than willing to help with any requests. They were super friendly. |
10 |
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John
Young couple
QUEBEC,
Canada
September 21, 2009
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We really enjoyed our stay at Hanoi Phoenix. The manager, Kelvin is outstanding. A word of caution, touts everywhere; when we arrived at the airport a guy came up to us and asked where we were booked. When we told him he took us to a taxi and it took us to another hotel. The guys from that hotel tried to take our bags in but my BF stopped them and told the driver to take us to Hanoi Phoenix. He pretended not to understand and wanted to be paid. BF had Hanoi Phoenix’s number and called them from the street. All the time the driver was shouting for $25 and the hotel guys were trying to grab our bags. BF spoke to Kelvin at Hanoi Phoenix and passed the phone to the driver. Next thing we were quickly delivered to Hanoi Phoenix only one block away. Kelvin gave the driver a spray and told us to pay $14 only |
10 |
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Anonymous
Solo traveller
United Kingdom
September 14, 2009
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It's a lot cheaper to pay on arrival then through an Agency....this comment is unlikley to appear! |
4 |
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Anonymous
Young couple
Belgium
September 7, 2009
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The staff is just amazing - a fine place to come home to, after a day in the rather hectic Hanoi |
10 |
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Dominic
Solo traveller
Ho Chi Minh City,
Vietnam
September 3, 2009
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This was probably my fourth or fifth visit to Hanoi, but the first time I stayed at the Hanoi Phoenix. I was greatly impressed with how attentive, helpful, and genuinely friendly the staff were towards all the guests. On my first night, the manager even took me aside to provide some advice on how to avoid running into trouble in Hanoi. That was the first time anyone had ever taken the time to show that level of concern. I had paid more to stay at other hotels previously, but I never received the same level of kind and thoughtful service. I would strongly recommend the Hanoi Phoenix to any other friends or travelers looking for the most value for their money. |
9.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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