Hanoi Phoenix Hotel

el personal muy amable. Nos han dado muchas facilidades como ducha el ultimo dia, etc

El desayuno no estaba muy bueno.

The warmest of the staffs and ever willing the assist us in our needs.

Friendly staff, free wifi, excellent breakfast

The mattresses are really bad.

The staff were extremely helpful, location was very central, and the rooms were basic but nice

The staff is very helpful and have good English skill. The price is cheap and very value to money spend.

Kelven, a Manager of Hanoi Phoenix hotel is so nice. He arranged 3rooms for ourgroup on the same floor.

When I asked to give us something to a night staff, but he did no answer 'cause he was playing internet game with head phone.

The room is simple but is really clean and nice!! Good stay!

First, I think it's a good value for the money. The matresses were not very comfortable because the metal springs were a bit hard (I stayed in 2 rooms and the second was a little more comfy than the first). Other hotels use foam, which are more comfortable. The hotel manager is professional though a bit stoic. However, don't confuse his stoic demeaner with rude or disinterest. Once you engage him in conversation (especially about booking tours!) he's quite professional. The staff got progressively friendlier after I booked a tour of Haiphong and Cat Ba Island, which I would recommend. But there was no pressure to book. They always greeted guests coming down in the morning or returning from a day out.

Part of my reason for choosing this hotel was I read it was gay-friendly. When I had a male over-night room guest (a well-dressed, reputable professional with a good job, not some stranger off the street) the staff was not so friendly and made a bit of a scene in enforcing an additional night charge for double occupancy. I explained I had previously talked to the manager and knew about an additional charge, but the desk clerk still had to call the manager late at night to confirm, collect my guest's ID (for security measure), but I felt some resistance and so did my guest. Consequently, my guest didn't want to return to the hotel another evening. I'm unsure if this had to do with us being gay, or this how any over-night guest is treated.

Rooms thou not luxurious were of a good standard. Breakfast was plentiful and coffee available all day

The staff were extremely helpful, they organized trips, train, taxis and airfare all with no hassle and a smile.

The staff are amazing, nothing is too much trouble. The free internet consists of 4 computers with good speeds, breakfast has plenty of choice both western/vietnamese and the rooms are very well equipped for the price with proper showers and good a/c. Kelvin the hotel manager and his team are brilliant - they can help sort competitively priced tours, visas and anything else for guests without having to leave the hotel lobby! Highly recommended.

Location is good though not in the heart of the French quarter, but only 10min walk away.

I liked the helpful manner of the manager and his staff. Do to our flight being delayed more than 2 hours, we realied we wouldn't arrive at the Hanoi airport until about 10.30 p.m., so we phoned the hotel, and they offered to fetch us from the airport for US$14, and then stayed up late to ensure we got to our room. It was a bonus that they spoke English well. They also had a secure place for our luggage while we were away for a few days on Halong Bay.

The hotel was very clean and had a very home feel. The staff were absolutely fantastic and were able to help us arrange tours and allowed us to shower and rest between tours, even though we weren't staying the night. Free internet and breakfast were really fantastic and staff are more than willing to help with any requests. They were super friendly.

It's a lot cheaper to pay on arrival then through an Agency....this comment is unlikley to appear!