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Hanoi Phoenix Hotel
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Quando desiderate soggiornare in questo hotel?| Tipologia camera | Max | Tariffa |
|---|---|---|
| Camera Matrimoniale Standard |
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Visualizza tariffe |
| Camera Tripla Standard |
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Visualizza tariffe |
| Camera Deluxe Doppia con Letti Singoli |
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Visualizza tariffe |
Generale
Ristorante, Reception 24 ore su 24, Quotidiani, Camere non-fumatori, Camere/strutture per ospiti disabili, Check-in e check-out rapidi, Cassetta di sicurezza, Riscaldamento, Deposito bagagli, Negozi, Gay-friendly, Struttura interamente non-fumatori.
Attività
Sauna, Sala giochi, Accessori per barbecue.
Servizi
Servizio in camera, Navetta aeroportuale, Servizio lavanderia, Lavaggio a secco, Prima colazione in camera, Servizio stireria, Cambio valuta, Noleggio biciclette, Lustrascarpe, Autonoleggio, Banco escursioni, Fax/fotocopiatrice, Servizio biglietteria.
Internet
La connessione Internet wireless è disponibile nelle aree pubbliche ed è gratuita.
Parcheggio
Parcheggio privato disponibile gratuitamente in zona con prenotazione.
Condizioni dell'hotel
Check-in
Dalle 14:00
Check-out
Alle 12:00
Cancellazione
Le cancellazioni effettuate fino a 1 giorno prima della data prevista di arrivo non comportano alcun costo.
Le cancellazioni tardive e la mancata presentazione comportano l'addebito del costo della prima notte.
Bambini e Letti Supplementari
Tutti i bambini di età inferiore a 5 anni soggiornano gratuitamente (pernottando nel letto già presente in camera).
Tutti i bambini di età inferiore a 2 anni pagano 5,00 USD per persona a notte (pernottando in culla).
Tutti i bambini di età superiore o gli adulti pagano 5,00 USD per persona a notte (pernottando nel letto supplementare).
Il numero massimo consentito di letti supplementari/culle in camera è pari a 2.
I letti supplementari sono disponibili su richiesta e previa conferma da parte dell'hotel.
I supplementi non sono inclusi nell’importo totale del soggiorno e devono essere pagati separatamente in hotel.
Animali Domestici
Gli animali domestici sono ammessi. Soggiornano gratuitamente.
Carte di credito accettate
American Express, Visa, Euro/Mastercard, JCB
L'hotel si riserva il diritto di controllare la validità della carta di credito prima dell'arrivo (richiedendo l'autorizzazione al circuito di appartenenza).
After making a booking on this site, kindly inform the the hotel via email details of your flight number and arrival time.
Termini & Condizioni generali
La prenotazione è assolutamente sicura. Tutti i dati personali verranno crittografati e trattati con riserbo.
Booking.com attribuisce la massima importanza alla riservatezza dei vostri dati personali. Le vostre informazioni personali verranno utilizzate solo per l'elaborazione della prenotazione. Per maggiori informazioni, consultate la nostra
informativa sulla privacy.
Booking.com non addebiterà alcuna commissione di prenotazione, né addebiterà alcun costo sulla vostra carta di credito. Pagherete semplicemente l'importo del vostro soggiorno presso l'hotel.
La cancellazione è gratuita purché venga effettuata entro il periodo di preavviso indicato nelle norme di cancellazione dell'hotel (si vedano le "Condizioni dell'Hotel").
Troverete maggiori informazioni nella sezione
termini e condizioni.
Vai a inizio pagina
Clicca sulle immagini di Hanoi Phoenix Hotel per ingrandirle. Oppure visualizza descrizione di questo hotel
I giudizi dei clienti che hanno soggiornato presso la struttura
Hanoi Phoenix Hotel.
I clienti descrivono la loro esperienza presso questo hotel.
Basato su
114
giudizi
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Visualizza valutazione di: |
I giudizi personali dei clienti
I giudizi dei clienti sono classificati in ordine di lingua e di data (massimo 25 giudizi per pagina)
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Sergio
Coppia matura
Genova,
Italia
02 marzo 2009
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Camere spaziosi, aria condizionata, acqua minerale offerta La zona in cui è collocato, la freddezza del personale |
5.5 |
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Anonimo
Con amici
Canada
24 dicembre 2009
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location, staff, breakfast, free internet access with computers on the first floor, free wireless internet. airport pickup service for the late arrival after 10 pm was very nice. There were no rooms first night, so we had to stay in a different hotel near by. |
9.5 |
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Lau
Con amici
Shah Alam,
Malesia
13 dicembre 2009
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The warmest of the staffs and ever willing the assist us in our needs. |
7.5 |
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Serinel
Viaggiatore singolo
ACT,
Australia
11 dicembre 2009
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I liked the hospitality of the hotel staff and especially the lady receptionist who is very friendly and helpful There are many floors but there is no lift. I have noticed many guests struggling with their luggage |
8 |
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Anonimo
Coppia giovane
Francia
09 dicembre 2009
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Friendly staff, free wifi, excellent breakfast The mattresses are really bad. |
6.5 |
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Maria
Gruppo
Gijón,
Spagna
08 dicembre 2009
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The staff was very nice and helpful. They arranged some taxis and a Halong Bay tour for us and got us a last minute room for one day we hadn't booked with them. The rooms were very clean and comfortable, good king sized bed and decent bathroom. The bathroom door didn't close properly. |
9.5 |
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Julie
Coppia giovane
Galway,
Irlanda
03 dicembre 2009
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The staff were extremely helpful, location was very central, and the rooms were basic but nice |
9.5 |
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Catherine
Famiglia con figli grandi
melbourne,
Australia
29 novembre 2009
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Excellent location, quiet [for Hanoi] very clean, great breakfast supplied, "luxury" rooms had internet, balcony window, lots of space and were very good value. Staff extremely helpful, manager Kelvin went out off his way to look after us and tours booked from here were as quoted and well organized. Services very good for a two star hotel. Large variation in sizes of rooms and not all have windows. |
9.5 |
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Anonimo
Coppia matura
Thailandia
25 novembre 2009
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The staff is very helpful and have good English skill. The price is cheap and very value to money spend. |
8.5 |
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Lavinia
Viaggiatore singolo
Tsukuba,
Giappone
17 novembre 2009
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Clean room, comfortable beds, surprised to find a nice, working and Internet connected computer in the room. The staff was really nice, especially the manager. If I had any problems, they solved them. Also, they did not push any trips on me or tried to make me use the hotel services (this can happen in other hotels). This was my 3rd visit to Ha Noi and so far this hotel was the one I felt best at. I stayed previously at the Hanoi Palace Hotel and was harassed to buy a package trip, told the wrong distance to places in the city. No elevator, but they did carry my bags up and down. |
9 |
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Kaoru
Famiglia con figli grandi
HCMC,
Vietnam
17 novembre 2009
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Kelven, a Manager of Hanoi Phoenix hotel is so nice. He arranged 3rooms for ourgroup on the same floor. When I asked to give us something to a night staff, but he did no answer 'cause he was playing internet game with head phone. |
7.5 |
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Katie
Coppia giovane
London,
Regno Unito
13 novembre 2009
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The location was very good - quite near to the lake. The rooms were small but kept clean and our room was quiet and not disturbed by the Hanoi traffic. The rooms in the middle (numbers 2 on every floor) would be fine for solo travellers but were too small for us. Our room was very small (barely big enough for 2 rucksacks and us!!) which meant it didn't feel that comfortable to spend much time in. The bathroom was very basic (no bath/ shower cubicle - just a hose which managed to soak most of the room). |
4.5 |
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Goh
Coppia giovane
Kuala Kangsar,
Malesia
02 novembre 2009
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The room is simple but is really clean and nice!! Good stay! |
8 |
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Krisley
Coppia giovane
Port-Louis,
Mauritius
01 novembre 2009
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The staff is very helpful by giving you all the information you need and the location is good. The furniture is very old as well as the room.No lift. |
6.5 |
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James
Viaggiatore singolo
PORTLAND,
Stati Uniti d'America
31 ottobre 2009
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First, I think it's a good value for the money. The matresses were not very comfortable because the metal springs were a bit hard (I stayed in 2 rooms and the second was a little more comfy than the first). Other hotels use foam, which are more comfortable. The hotel manager is professional though a bit stoic. However, don't confuse his stoic demeaner with rude or disinterest. Once you engage him in conversation (especially about booking tours!) he's quite professional. The staff got progressively friendlier after I booked a tour of Haiphong and Cat Ba Island, which I would recommend. But there was no pressure to book. They always greeted guests coming down in the morning or returning from a day out. Part of my reason for choosing this hotel was I read it was gay-friendly. When I had a male over-night room guest (a well-dressed, reputable professional with a good job, not some stranger off the street) the staff was not so friendly and made a bit of a scene in enforcing an additional night charge for double occupancy. I explained I had previously talked to the manager and knew about an additional charge, but the desk clerk still had to call the manager late at night to confirm, collect my guest's ID (for security measure), but I felt some resistance and so did my guest. Consequently, my guest didn't want to return to the hotel another evening. I'm unsure if this had to do with us being gay, or this how any over-night guest is treated. |
7 |
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David
Coppia giovane
Wellington,
Nuova Zelanda
26 ottobre 2009
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it's location |
6 |
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Malcolm
Con amici
Sydney,
Australia
23 ottobre 2009
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Rooms thou not luxurious were of a good standard. Breakfast was plentiful and coffee available all day The staff were extremely helpful, they organized trips, train, taxis and airfare all with no hassle and a smile. |
8 |
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Rekha
Coppia matura
PINNER,
Regno Unito
22 ottobre 2009
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very helpful staff and arranged the trips very well. |
7.5 |
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Damiano
Coppia giovane
London,
Regno Unito
09 ottobre 2009
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The staff are amazing, nothing is too much trouble. The free internet consists of 4 computers with good speeds, breakfast has plenty of choice both western/vietnamese and the rooms are very well equipped for the price with proper showers and good a/c. Kelvin the hotel manager and his team are brilliant - they can help sort competitively priced tours, visas and anything else for guests without having to leave the hotel lobby! Highly recommended. Location is good though not in the heart of the French quarter, but only 10min walk away. |
9 |
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Martin
Viaggiatore singolo
Shepshed,
Regno Unito
06 ottobre 2009
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The Manager, Kevin, and his staff were superb - they welcomed me on arrival and were very friendly and attentive throughout. Nothing was too much trouble and they were able to give directions to the locations in walking distance and clear advice on excursions. The hotel is located in the heart of Hanoi's Old Quarter and you are plunged straight into the vibrant, hectic, fascinating atmosphere of this part of the city. |
9.5 |
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Luc
Coppia matura
Sydney,
Australia
03 ottobre 2009
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I liked the helpful manner of the manager and his staff. Do to our flight being delayed more than 2 hours, we realied we wouldn't arrive at the Hanoi airport until about 10.30 p.m., so we phoned the hotel, and they offered to fetch us from the airport for US$14, and then stayed up late to ensure we got to our room. It was a bonus that they spoke English well. They also had a secure place for our luggage while we were away for a few days on Halong Bay. |
9 |
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Anonimo
Famiglia con figli grandi
Regno Unito
29 settembre 2009
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The staff were always extremely helpful and pleasant, providing maps and information as well as tour options. We booked our Halong Bay trip through them and it was good. Our only concern was that we think we paid well over the proprer price for our train tickets to Hue. I would suggest others check the price carefully before booking through them. |
8 |
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Xira
Famiglia con figli piccoli
Madrid,
Spagna
26 settembre 2009
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The hotel was very clean and had a very home feel. The staff were absolutely fantastic and were able to help us arrange tours and allowed us to shower and rest between tours, even though we weren't staying the night. Free internet and breakfast were really fantastic and staff are more than willing to help with any requests. They were super friendly. |
10 |
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John
Coppia giovane
QUEBEC,
Canada
21 settembre 2009
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We really enjoyed our stay at Hanoi Phoenix. The manager, Kelvin is outstanding. A word of caution, touts everywhere; when we arrived at the airport a guy came up to us and asked where we were booked. When we told him he took us to a taxi and it took us to another hotel. The guys from that hotel tried to take our bags in but my BF stopped them and told the driver to take us to Hanoi Phoenix. He pretended not to understand and wanted to be paid. BF had Hanoi Phoenix’s number and called them from the street. All the time the driver was shouting for $25 and the hotel guys were trying to grab our bags. BF spoke to Kelvin at Hanoi Phoenix and passed the phone to the driver. Next thing we were quickly delivered to Hanoi Phoenix only one block away. Kelvin gave the driver a spray and told us to pay $14 only |
10 |
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Anonimo
Viaggiatore singolo
Regno Unito
14 settembre 2009
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It's a lot cheaper to pay on arrival then through an Agency....this comment is unlikley to appear! |
4 |
I commenti esprimono le opinioni personali dei clienti di Booking.com, che hanno compilato il questionario dopo aver soggiornato in hotel. Queste opinioni non coincidono necessariamente con quelle di Booking.com.
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