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Hanoi Phoenix Hotel
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Em que período gostaria de permanecer no Hanoi Phoenix Hotel?| Tipo de quartos | Max | Tarifa |
|---|---|---|
| Quarto Duplo Standard |
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Visualizar preços |
| Quarto Triplo Standard |
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Visualizar preços |
| Quarto Twin Deluxe |
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Visualizar preços |
Geral
Restaurante, Recepção 24 horas, Jornal, Quartos não-fumadores, Quartos/Comodidades para pessoas com mobilidade condicionada, Serviço expresso de check-in/check-out, Cofre, Aquecimento, Sala para Bagagem, Lojas no hotel, Gay Friendly, Todos os espaços públicos e privados são não-fumadores.
Actividades
Sauna, Sala de jogos, Comodidades para churrasco.
Serviços
Serviço de quartos, Serviço de transfer do aeroporto, Lavandaria, Lavagem a seco, Pequeno-almoço no quarto, Serviço de engomadoria, Serviços de câmbios, Aluguer de bicicleta, Equipamento para engraxar os sapatos, Aluguer de carro, Posto de turismo, Fax/fotocopiadora, Serviço de Bilheteira.
Internet
Internet Wireless disponível nas áreas públicas: Gratuita.
Estacionamento para clientes
Estacionamento gratuito e privado disponível numa localização próxima e carece de reserva.
Condições do Hotel
Check-in
A partir das 14:00 horas
Check-out
Até às 12:00 horas
Cancelamento
Se cancelado até 1 dia antes da data de chegada: não será cobrada qualquer penalidade.
Se cancelado tardio/a(s) ou em caso de não comparência, será cobrado(a) a primeira noite.
Crianças e camas extra
Todas as crianças menor(es) de 5 ano(s) serão acomodadas sem custos adicionais pelo uso da cama existente.
Todas as crianças menor(es) de 2 ano(s) são cobrados USD 5,00 por noite, por pessoa por um berço.
Todas as criança(s) mais velha(s) ou adulto(s) são cobrados USD 5,00 por noite, por pessoa por cama(s) extra(s).
Capacidade máxima de camas extra / berços no quarto é de 2.
Qualquer tipo de cama extra só está disponível mediante pedido e deve ser confirmado pelo hotel.
Os suplementos não serão calculados automaticamente nos custos totais e devem ser pagos em separado no hotel.
Animais de Estimação
Animais de estimação admitidos. Sem custos adicionais.
Cartões de crédito aceites
American Express, Visa, Euro/Mastercard, JCB
Atenção: O hotel reserva-se o direito de pré-autorizar o cartão de crédito.
Depois de efectuar a reserva neste site, por favor informe o hotel através de e-mail acerca do seu número de voo e hora de chegada.
Termos & Condições
A sua reserva é absolutamente segura. Todos os dados pessoais serão encriptados e serão processados de forma segura.
A privacidade dos seus dados pessoais é muito importante para Booking.com. Os seus dados pessoais serão usados apenas para processar a sua reserva. Para mais informações consulte
privacy statement.
Booking.com não efectua cobranças de custos adicionais por esta reserva ou cobranças no cartão de crédito. O pagamento deverá ser efectuado directamente ao hotel.
Cancelamentos serão gratuitos desde que respeitado o prazo de cancelamento publicado nas condições de cancelamento do hotel (consultar "Condições do Hotel").
Mais informação está disponibilizada em
termos e condições .
Topo
Clique na miniatura para visualizar uma foto maior de Hanoi Phoenix Hotel. Ou Visualizar descrição deste hotel
Os comentários de clientes foram submetidos após a sua estadia em
Hanoi Phoenix Hotel.
Estes comentários de clientes reflectem as suas experiências enquanto instalados neste hotel .
Classificação média calculada sobre um total de
115
comentários
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Ordenar comentários por: |
Comentários de clientes individuais sobre Hanoi Phoenix Hotel
Os comentários estão ordenados por idioma e por data, com um máximo de 25 comentários por página.
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Anónimo
Grupo de amigos
Canadá
24 de dezembro de 2009
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location, staff, breakfast, free internet access with computers on the first floor, free wireless internet. airport pickup service for the late arrival after 10 pm was very nice. There were no rooms first night, so we had to stay in a different hotel near by. |
9.5 |
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Lau
Grupo de amigos
Shah Alam,
Malásia
13 de dezembro de 2009
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The warmest of the staffs and ever willing the assist us in our needs. |
7.5 |
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Serinel
Viajante Individual
ACT,
Austrália
11 de dezembro de 2009
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I liked the hospitality of the hotel staff and especially the lady receptionist who is very friendly and helpful There are many floors but there is no lift. I have noticed many guests struggling with their luggage |
8 |
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Anónimo
Casal jovem
França
9 de dezembro de 2009
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Friendly staff, free wifi, excellent breakfast The mattresses are really bad. |
6.5 |
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Maria
Grupo
Gijón,
Espanha
8 de dezembro de 2009
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The staff was very nice and helpful. They arranged some taxis and a Halong Bay tour for us and got us a last minute room for one day we hadn't booked with them. The rooms were very clean and comfortable, good king sized bed and decent bathroom. The bathroom door didn't close properly. |
9.5 |
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Julie
Casal jovem
Galway,
Irlanda
3 de dezembro de 2009
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The staff were extremely helpful, location was very central, and the rooms were basic but nice |
9.5 |
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Catherine
Família com filhos mais velhos
melbourne,
Austrália
29 de novembro de 2009
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Excellent location, quiet [for Hanoi] very clean, great breakfast supplied, "luxury" rooms had internet, balcony window, lots of space and were very good value. Staff extremely helpful, manager Kelvin went out off his way to look after us and tours booked from here were as quoted and well organized. Services very good for a two star hotel. Large variation in sizes of rooms and not all have windows. |
9.5 |
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Anónimo
Casal maturo
Tailândia
25 de novembro de 2009
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The staff is very helpful and have good English skill. The price is cheap and very value to money spend. |
8.5 |
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Lavinia
Viajante Individual
Tsukuba,
Japão
17 de novembro de 2009
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Clean room, comfortable beds, surprised to find a nice, working and Internet connected computer in the room. The staff was really nice, especially the manager. If I had any problems, they solved them. Also, they did not push any trips on me or tried to make me use the hotel services (this can happen in other hotels). This was my 3rd visit to Ha Noi and so far this hotel was the one I felt best at. I stayed previously at the Hanoi Palace Hotel and was harassed to buy a package trip, told the wrong distance to places in the city. No elevator, but they did carry my bags up and down. |
9 |
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Kaoru
Família com filhos mais velhos
HCMC,
Vietname
17 de novembro de 2009
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Kelven, a Manager of Hanoi Phoenix hotel is so nice. He arranged 3rooms for ourgroup on the same floor. When I asked to give us something to a night staff, but he did no answer 'cause he was playing internet game with head phone. |
7.5 |
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Katie
Casal jovem
London,
Reino Unido
13 de novembro de 2009
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The location was very good - quite near to the lake. The rooms were small but kept clean and our room was quiet and not disturbed by the Hanoi traffic. The rooms in the middle (numbers 2 on every floor) would be fine for solo travellers but were too small for us. Our room was very small (barely big enough for 2 rucksacks and us!!) which meant it didn't feel that comfortable to spend much time in. The bathroom was very basic (no bath/ shower cubicle - just a hose which managed to soak most of the room). |
4.5 |
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Goh
Casal jovem
Kuala Kangsar,
Malásia
2 de novembro de 2009
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The room is simple but is really clean and nice!! Good stay! |
8 |
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Krisley
Casal jovem
Port-Louis,
Maurícias
1 de novembro de 2009
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The staff is very helpful by giving you all the information you need and the location is good. The furniture is very old as well as the room.No lift. |
6.5 |
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James
Viajante Individual
PORTLAND,
Estados Unidos da América
31 de outubro de 2009
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First, I think it's a good value for the money. The matresses were not very comfortable because the metal springs were a bit hard (I stayed in 2 rooms and the second was a little more comfy than the first). Other hotels use foam, which are more comfortable. The hotel manager is professional though a bit stoic. However, don't confuse his stoic demeaner with rude or disinterest. Once you engage him in conversation (especially about booking tours!) he's quite professional. The staff got progressively friendlier after I booked a tour of Haiphong and Cat Ba Island, which I would recommend. But there was no pressure to book. They always greeted guests coming down in the morning or returning from a day out. Part of my reason for choosing this hotel was I read it was gay-friendly. When I had a male over-night room guest (a well-dressed, reputable professional with a good job, not some stranger off the street) the staff was not so friendly and made a bit of a scene in enforcing an additional night charge for double occupancy. I explained I had previously talked to the manager and knew about an additional charge, but the desk clerk still had to call the manager late at night to confirm, collect my guest's ID (for security measure), but I felt some resistance and so did my guest. Consequently, my guest didn't want to return to the hotel another evening. I'm unsure if this had to do with us being gay, or this how any over-night guest is treated. |
7 |
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David
Casal jovem
Wellington,
Nova Zelândia
26 de outubro de 2009
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it's location |
6 |
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Malcolm
Grupo de amigos
Sydney,
Austrália
23 de outubro de 2009
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Rooms thou not luxurious were of a good standard. Breakfast was plentiful and coffee available all day The staff were extremely helpful, they organized trips, train, taxis and airfare all with no hassle and a smile. |
8 |
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Rekha
Casal maturo
PINNER,
Reino Unido
22 de outubro de 2009
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very helpful staff and arranged the trips very well. |
7.5 |
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Damiano
Casal jovem
London,
Reino Unido
9 de outubro de 2009
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The staff are amazing, nothing is too much trouble. The free internet consists of 4 computers with good speeds, breakfast has plenty of choice both western/vietnamese and the rooms are very well equipped for the price with proper showers and good a/c. Kelvin the hotel manager and his team are brilliant - they can help sort competitively priced tours, visas and anything else for guests without having to leave the hotel lobby! Highly recommended. Location is good though not in the heart of the French quarter, but only 10min walk away. |
9 |
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Martin
Viajante Individual
Shepshed,
Reino Unido
6 de outubro de 2009
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The Manager, Kevin, and his staff were superb - they welcomed me on arrival and were very friendly and attentive throughout. Nothing was too much trouble and they were able to give directions to the locations in walking distance and clear advice on excursions. The hotel is located in the heart of Hanoi's Old Quarter and you are plunged straight into the vibrant, hectic, fascinating atmosphere of this part of the city. |
9.5 |
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Luc
Casal maturo
Sydney,
Austrália
3 de outubro de 2009
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I liked the helpful manner of the manager and his staff. Do to our flight being delayed more than 2 hours, we realied we wouldn't arrive at the Hanoi airport until about 10.30 p.m., so we phoned the hotel, and they offered to fetch us from the airport for US$14, and then stayed up late to ensure we got to our room. It was a bonus that they spoke English well. They also had a secure place for our luggage while we were away for a few days on Halong Bay. |
9 |
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Anónimo
Família com filhos mais velhos
Reino Unido
29 de setembro de 2009
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The staff were always extremely helpful and pleasant, providing maps and information as well as tour options. We booked our Halong Bay trip through them and it was good. Our only concern was that we think we paid well over the proprer price for our train tickets to Hue. I would suggest others check the price carefully before booking through them. |
8 |
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Xira
Família com filhos mais novos
Madrid,
Espanha
26 de setembro de 2009
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The hotel was very clean and had a very home feel. The staff were absolutely fantastic and were able to help us arrange tours and allowed us to shower and rest between tours, even though we weren't staying the night. Free internet and breakfast were really fantastic and staff are more than willing to help with any requests. They were super friendly. |
10 |
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John
Casal jovem
QUEBEC,
Canadá
21 de setembro de 2009
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We really enjoyed our stay at Hanoi Phoenix. The manager, Kelvin is outstanding. A word of caution, touts everywhere; when we arrived at the airport a guy came up to us and asked where we were booked. When we told him he took us to a taxi and it took us to another hotel. The guys from that hotel tried to take our bags in but my BF stopped them and told the driver to take us to Hanoi Phoenix. He pretended not to understand and wanted to be paid. BF had Hanoi Phoenix’s number and called them from the street. All the time the driver was shouting for $25 and the hotel guys were trying to grab our bags. BF spoke to Kelvin at Hanoi Phoenix and passed the phone to the driver. Next thing we were quickly delivered to Hanoi Phoenix only one block away. Kelvin gave the driver a spray and told us to pay $14 only |
10 |
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Anónimo
Viajante Individual
Reino Unido
14 de setembro de 2009
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It's a lot cheaper to pay on arrival then through an Agency....this comment is unlikley to appear! |
4 |
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Anónimo
Casal jovem
Bélgica
7 de setembro de 2009
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The staff is just amazing - a fine place to come home to, after a day in the rather hectic Hanoi |
10 |
Os comentários dos clientes expressam as opiniões pessoais dos clientes de Booking.com que preencheram o questionário depois da sua estadia no hotel. Estas opiniões não representam necessariamente o parecer de Booking.com.
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