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Hanoi Phoenix Hotel
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Când doriţi să staţi la Hanoi Phoenix Hotel?| Tipul camerei | Max | tarif |
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| Cameră dublă standard |
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Arată tarife |
| Cameră triplă standard |
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Arată tarife |
| Cameră twin Deluxe |
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Arată tarife |
General
Restaurant, Recepţie 24 de ore, Ziare, Camere nefumători, Camere/Facilităţi pentru persoane cu handicap, Express Check-In/Check-Out , Seif, Încălzire, Cameră de bagaje, Magazine în hotel, Gay Friendly, Fumatul interzis în toate spaţiile publice şi private.
Activităţi
Saună, Cameră pentru jocuri, Grătar.
Servicii
Room Service, Transfer aeroport, Spălătorie, Curăţătorie chimică, Mic dejun în cameră, Serviciu de călcat îmbrăcăminte, Schimb valutar, Închirieri biciclete, Lustruit pantofi, Închirieri maşini, Agenţie de turism, Fax/Copiator, Serviciu de vânzare bilete.
Internet
Internet wireless este disponibil în zone publice şi este gratuit.
Parcare pentru clienţi
Este posibilă parcarea privată gratuitla o locaţie în apropiere (este necesară rezervare).
Politicile hotelului
Check-in
Începând cu ora 14:00
Check-out
Până la ora 12:00
Anulare
Dacă rezervarea este anulată până cu 1 zi înainte de data sosirii, nu va fi perceput nici un comision.
Dacă rezervarea este anulată mai târziu sau în caz de neprezentare, va fi încasat preţul pentru prima noapte .
Copii şi paturi suplimentare
Toţi copii(i) sub 5 ani sunt cazaţi gratuit când sunt folosite paturile existente.
Toţi copii(i) sub 2 ani plătesc USD 5,00 pe noapte şi persoană pentru pătuţuri.
Toţi copiii mai mari sau adulţii plătesc USD 5,00 pe noapte şi persoană pentru paturi suplimentare.
Spaţiul maxim de paturi suplimentare/pătuţuri într-o cameră este 2.
Orice pat suplimentar este furnizat la cerere şi trebuie să fie confirmat de hotel.
Suplimentele nu se vor calcula automat în costurile totale şi se vor plăti separat la hotel.
Animale de companie
Animalele de companie sunt acceptate. Fără taxe suplimentare.
Carduri de credit acceptate
American Express, Visa, Euro/Mastercard, JCB
Hotelul îşi rezervă dreptul de a pre-autoriza cardul de credit anterior sosirii
After making a booking on this site, kindly inform the the hotel via email details of your flight number and arrival time.
Termeni & Condiţii
Rezervarea dvs. este absolut securizată. Toate datele personale sunt incriptate şi vor fi procesate într-un mod securizat.
Booking.com ia foarte în serios confidenţialitatea detaliilor dvs. personale. Informaţiile dvs. personale vor fi folosite numai pentru a procesa rezervarea dvs. Pentru mai multe detalii citiţi
declaraţia de confidenţialitate.
Booking.com nu va încasa nici un comision pentru efectuarea acestei rezervări şi nici nu va debita cardul dvs. de credit. Veţi plăti sejurul la hotel.
Anularea este gratuită cu condiţia să respectaţi perioada de preaviz menţionată în politicile de anulare ale hotelului (vezi "Politici hotel").
Mai multe informaţii pot fi găsite la
termeni şi condiţii.
Top
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Comentariile sunt transmise de clienţii noştri după şederea lor la
Hanoi Phoenix Hotel.
Sunt opinii ale clienţilor care reflectă experienţele lor în timpul sejurului lor la acest hotel l.
Bazat pe
114
comentarii
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Arată scorurile |
Comentarii individuale pentru Hanoi Phoenix Hotel
Comentariile sunt ordonate după limbă şi dată cu un maximum de 25 comentarii pe pagină
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Anonim
Cu prieteni
Canada
24 decembrie 2009
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location, staff, breakfast, free internet access with computers on the first floor, free wireless internet. airport pickup service for the late arrival after 10 pm was very nice. There were no rooms first night, so we had to stay in a different hotel near by. |
9.5 |
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Lau
Cu prieteni
Shah Alam,
Malaezia
13 decembrie 2009
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The warmest of the staffs and ever willing the assist us in our needs. |
7.5 |
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Serinel
Călător singur
ACT,
Australia
11 decembrie 2009
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I liked the hospitality of the hotel staff and especially the lady receptionist who is very friendly and helpful There are many floors but there is no lift. I have noticed many guests struggling with their luggage |
8 |
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Anonim
Cuplu tânăr
Franţa
9 decembrie 2009
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Friendly staff, free wifi, excellent breakfast The mattresses are really bad. |
6.5 |
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Maria
Grup
Gijón,
Spania
8 decembrie 2009
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The staff was very nice and helpful. They arranged some taxis and a Halong Bay tour for us and got us a last minute room for one day we hadn't booked with them. The rooms were very clean and comfortable, good king sized bed and decent bathroom. The bathroom door didn't close properly. |
9.5 |
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Julie
Cuplu tânăr
Galway,
Irlanda
3 decembrie 2009
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The staff were extremely helpful, location was very central, and the rooms were basic but nice |
9.5 |
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Catherine
Familie cu copii mai mari
melbourne,
Australia
29 noiembrie 2009
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Excellent location, quiet [for Hanoi] very clean, great breakfast supplied, "luxury" rooms had internet, balcony window, lots of space and were very good value. Staff extremely helpful, manager Kelvin went out off his way to look after us and tours booked from here were as quoted and well organized. Services very good for a two star hotel. Large variation in sizes of rooms and not all have windows. |
9.5 |
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Anonim
Cuplu matur
Thailanda
25 noiembrie 2009
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The staff is very helpful and have good English skill. The price is cheap and very value to money spend. |
8.5 |
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Lavinia
Călător singur
Tsukuba,
Japonia
17 noiembrie 2009
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Clean room, comfortable beds, surprised to find a nice, working and Internet connected computer in the room. The staff was really nice, especially the manager. If I had any problems, they solved them. Also, they did not push any trips on me or tried to make me use the hotel services (this can happen in other hotels). This was my 3rd visit to Ha Noi and so far this hotel was the one I felt best at. I stayed previously at the Hanoi Palace Hotel and was harassed to buy a package trip, told the wrong distance to places in the city. No elevator, but they did carry my bags up and down. |
9 |
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Kaoru
Familie cu copii mai mari
HCMC,
Vietnam
17 noiembrie 2009
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Kelven, a Manager of Hanoi Phoenix hotel is so nice. He arranged 3rooms for ourgroup on the same floor. When I asked to give us something to a night staff, but he did no answer 'cause he was playing internet game with head phone. |
7.5 |
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Katie
Cuplu tânăr
London,
Marea Britanie
13 noiembrie 2009
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The location was very good - quite near to the lake. The rooms were small but kept clean and our room was quiet and not disturbed by the Hanoi traffic. The rooms in the middle (numbers 2 on every floor) would be fine for solo travellers but were too small for us. Our room was very small (barely big enough for 2 rucksacks and us!!) which meant it didn't feel that comfortable to spend much time in. The bathroom was very basic (no bath/ shower cubicle - just a hose which managed to soak most of the room). |
4.5 |
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Goh
Cuplu tânăr
Kuala Kangsar,
Malaezia
2 noiembrie 2009
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The room is simple but is really clean and nice!! Good stay! |
8 |
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Krisley
Cuplu tânăr
Port-Louis,
Mauritius
1 noiembrie 2009
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The staff is very helpful by giving you all the information you need and the location is good. The furniture is very old as well as the room.No lift. |
6.5 |
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James
Călător singur
PORTLAND,
Statele Unite ale Americii
31 octombrie 2009
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First, I think it's a good value for the money. The matresses were not very comfortable because the metal springs were a bit hard (I stayed in 2 rooms and the second was a little more comfy than the first). Other hotels use foam, which are more comfortable. The hotel manager is professional though a bit stoic. However, don't confuse his stoic demeaner with rude or disinterest. Once you engage him in conversation (especially about booking tours!) he's quite professional. The staff got progressively friendlier after I booked a tour of Haiphong and Cat Ba Island, which I would recommend. But there was no pressure to book. They always greeted guests coming down in the morning or returning from a day out. Part of my reason for choosing this hotel was I read it was gay-friendly. When I had a male over-night room guest (a well-dressed, reputable professional with a good job, not some stranger off the street) the staff was not so friendly and made a bit of a scene in enforcing an additional night charge for double occupancy. I explained I had previously talked to the manager and knew about an additional charge, but the desk clerk still had to call the manager late at night to confirm, collect my guest's ID (for security measure), but I felt some resistance and so did my guest. Consequently, my guest didn't want to return to the hotel another evening. I'm unsure if this had to do with us being gay, or this how any over-night guest is treated. |
7 |
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David
Cuplu tânăr
Wellington,
Noua Zeelandă
26 octombrie 2009
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it's location |
6 |
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Malcolm
Cu prieteni
Sydney,
Australia
23 octombrie 2009
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Rooms thou not luxurious were of a good standard. Breakfast was plentiful and coffee available all day The staff were extremely helpful, they organized trips, train, taxis and airfare all with no hassle and a smile. |
8 |
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Rekha
Cuplu matur
PINNER,
Marea Britanie
22 octombrie 2009
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very helpful staff and arranged the trips very well. |
7.5 |
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Damiano
Cuplu tânăr
London,
Marea Britanie
9 octombrie 2009
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The staff are amazing, nothing is too much trouble. The free internet consists of 4 computers with good speeds, breakfast has plenty of choice both western/vietnamese and the rooms are very well equipped for the price with proper showers and good a/c. Kelvin the hotel manager and his team are brilliant - they can help sort competitively priced tours, visas and anything else for guests without having to leave the hotel lobby! Highly recommended. Location is good though not in the heart of the French quarter, but only 10min walk away. |
9 |
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Martin
Călător singur
Shepshed,
Marea Britanie
6 octombrie 2009
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The Manager, Kevin, and his staff were superb - they welcomed me on arrival and were very friendly and attentive throughout. Nothing was too much trouble and they were able to give directions to the locations in walking distance and clear advice on excursions. The hotel is located in the heart of Hanoi's Old Quarter and you are plunged straight into the vibrant, hectic, fascinating atmosphere of this part of the city. |
9.5 |
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Luc
Cuplu matur
Sydney,
Australia
3 octombrie 2009
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I liked the helpful manner of the manager and his staff. Do to our flight being delayed more than 2 hours, we realied we wouldn't arrive at the Hanoi airport until about 10.30 p.m., so we phoned the hotel, and they offered to fetch us from the airport for US$14, and then stayed up late to ensure we got to our room. It was a bonus that they spoke English well. They also had a secure place for our luggage while we were away for a few days on Halong Bay. |
9 |
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Anonim
Familie cu copii mai mari
Marea Britanie
29 septembrie 2009
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The staff were always extremely helpful and pleasant, providing maps and information as well as tour options. We booked our Halong Bay trip through them and it was good. Our only concern was that we think we paid well over the proprer price for our train tickets to Hue. I would suggest others check the price carefully before booking through them. |
8 |
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Xira
Familie cu copii mici
Madrid,
Spania
26 septembrie 2009
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The hotel was very clean and had a very home feel. The staff were absolutely fantastic and were able to help us arrange tours and allowed us to shower and rest between tours, even though we weren't staying the night. Free internet and breakfast were really fantastic and staff are more than willing to help with any requests. They were super friendly. |
10 |
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John
Cuplu tânăr
QUEBEC,
Canada
21 septembrie 2009
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We really enjoyed our stay at Hanoi Phoenix. The manager, Kelvin is outstanding. A word of caution, touts everywhere; when we arrived at the airport a guy came up to us and asked where we were booked. When we told him he took us to a taxi and it took us to another hotel. The guys from that hotel tried to take our bags in but my BF stopped them and told the driver to take us to Hanoi Phoenix. He pretended not to understand and wanted to be paid. BF had Hanoi Phoenix’s number and called them from the street. All the time the driver was shouting for $25 and the hotel guys were trying to grab our bags. BF spoke to Kelvin at Hanoi Phoenix and passed the phone to the driver. Next thing we were quickly delivered to Hanoi Phoenix only one block away. Kelvin gave the driver a spray and told us to pay $14 only |
10 |
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Anonim
Călător singur
Marea Britanie
14 septembrie 2009
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It's a lot cheaper to pay on arrival then through an Agency....this comment is unlikley to appear! |
4 |
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Anonim
Cuplu tânăr
Belgia
7 septembrie 2009
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The staff is just amazing - a fine place to come home to, after a day in the rather hectic Hanoi |
10 |
Comentariile clienţilor exprimă opiniile personale ale clienţilor Booking.com care au completat un chestionar după şederea lor la hotel. Aceste opinii nu reprezintă neapărat opiniile Booking.com
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