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Hanoi Phoenix Hotel
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Когда Вы хотели бы остановиться в| Тип номера | Кол-во человек | Цена |
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| Стандартный двухместный номер |
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| Стандартный трёхместный номер |
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| Двухместный номер Твин Делюкс |
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Общие
Ресторан, Круглосуточный отдел регистрации и обслуживания гостей, Доставка прессы, Номера для некурящих, Номера / Услуги для инвалидов, Экспресс регистрация заезда/отъезда, Сейф, Отопление, Камера хранения багажа, Магазины в отеле, Gay Friendly, Курение на всей территории отеля и в номерах запрещено .
Спорт и Отдых
Сауна, Игровая комната, Барбекю .
Сервисы
Обслуживание номеров, Трансфер в/из аэропорта, Прачечная, Химчистка, Завтрак в номер, Услуги по глажению одежды, Обмен валюты, Прокат велосипедов, Чистка Обуви, Прокат автомобилей, Экскурсионное бюро, Факс / Ксерокопирование, Услуги по продаже билетов.
Интернет
Беспроводной доступ в Интернет предоставляется в общественных зонах бесплатно.
Услуги по парковке машин
Бесплатная Частная парковка на прилегающей территории (требуется предварительный заказ) .
Порядок проживания в Отеле
Регистрация заезда
C 14:00 часов
Регистрация отъезда
До 12:00 часов
Аннуляция бронирования
В случае аннуляции за 1 сутки до даты заезда штраф не взимается
В случае аннуляции позднее этого срока или в случае незаезда взимается 100% от стоимости первой ночи проживания
Размещение детей и предоставление дополнительных кроватей
При размещении всех детей младше 5 лет на имеющихся кроватях проживание им предоставляется бесплатно .
При размещении всех детей младше 2 лет на детских кроватях взимается USD 5,00 с человека за ночь.
При размещении всех детей старшего возраста или взрослых на дополнительных кроватях взимается USD 5,00 с человека за ночь.
Максимальная вместимость дополнительных/детских кроватей в номере - 2.
Дополнительные кровати предоставляются по запросу. Требуется подтверждение со стороны отеля о предоставлении данной услуги.
Дополнительные услуги не включаются автоматически в общую стоимость и оплачиваются отдельно в отеле.
Домашние животные
Размещение домашних животных допускается. Дополнительная плата не взимается.
Принимаемые кредитные карты
American Express, Visa, Euro/Mastercard, JCB
Отель оставляет за собой право предварительного блокирования средств на кредитной карте до приезда гостя.
After making a booking on this site, kindly inform the the hotel via email details of your flight number and arrival time.
Правила и условия
Процедура оформления бронирования является абсолютно безопасной. Все личные сведения находятся в зашифрованном виде, и их обработка происходит в безопасном режиме.
Booking.com очень серьезно относится к сохранению конфиденциальности Вашей личной информации. Персональные сведения будут использованы только для оформления бронирования. Для получения дополнительной информации ознакомьтесь с
положением о конфиденциальности.
Booking.com не взимает плату за оформление бронирования и не снимает средств с Вашей кредитной карты. Оплата за проживание производится непосредственно в отеле.
Аннуляция производится бесплатно при условии соблюдения сроков, установленных в правилах аннуляции бронирования (см. раздел "Порядок проживания в Отеле").
Дополнительную информацию можно получить в разделе
правила и условия.
Вверх страницы
Нажмите на миниатюру для получения увеличенного изображения отеля Hanoi Phoenix Hotel. Или показать описание данного отеля
Следующие отзывы были оставлены нашими клиентами после проживания в
Hanoi Phoenix Hotel.
Они являются мнением гостей , которые отражают их впечатления от проживания в данном отеле.
На основании
114
отзывов
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Показать оценки: |
Личные отзывы гостей отеля Hanoi Phoenix Hotel
Отзывы отсортированы по языку и дате. На странице показаны максимум 25 отзывов на странице.
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Olga
Группа друзей
MOSCOW,
Российская Федерация
18 мая 2009 г.
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Отзывчивость и доброжелательность персонала. Удобное расположение. Низкие цены. |
7.5 |
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Andrey
Индивидуальный путешественник
VLADIVOSTOK,
Российская Федерация
12 мая 2009 г.
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Очень внимательный и вежливый персонал. |
10 |
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Аноним
Группа друзей
Канада
24 декабря 2009 г.
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location, staff, breakfast, free internet access with computers on the first floor, free wireless internet. airport pickup service for the late arrival after 10 pm was very nice. There were no rooms first night, so we had to stay in a different hotel near by. |
9.5 |
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Lau
Группа друзей
Shah Alam,
Малайзия
13 декабря 2009 г.
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The warmest of the staffs and ever willing the assist us in our needs. |
7.5 |
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Serinel
Индивидуальный путешественник
ACT,
Австралия
11 декабря 2009 г.
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I liked the hospitality of the hotel staff and especially the lady receptionist who is very friendly and helpful There are many floors but there is no lift. I have noticed many guests struggling with their luggage |
8 |
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Аноним
Молодая пара
Франция
9 декабря 2009 г.
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Friendly staff, free wifi, excellent breakfast The mattresses are really bad. |
6.5 |
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Maria
Группа
Gijón,
Испания
8 декабря 2009 г.
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The staff was very nice and helpful. They arranged some taxis and a Halong Bay tour for us and got us a last minute room for one day we hadn't booked with them. The rooms were very clean and comfortable, good king sized bed and decent bathroom. The bathroom door didn't close properly. |
9.5 |
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Julie
Молодая пара
Galway,
Ирландия
3 декабря 2009 г.
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The staff were extremely helpful, location was very central, and the rooms were basic but nice |
9.5 |
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Catherine
Семья со взрослыми детьми
melbourne,
Австралия
29 ноября 2009 г.
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Excellent location, quiet [for Hanoi] very clean, great breakfast supplied, "luxury" rooms had internet, balcony window, lots of space and were very good value. Staff extremely helpful, manager Kelvin went out off his way to look after us and tours booked from here were as quoted and well organized. Services very good for a two star hotel. Large variation in sizes of rooms and not all have windows. |
9.5 |
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Аноним
Пожилая пара
Таиланд
25 ноября 2009 г.
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The staff is very helpful and have good English skill. The price is cheap and very value to money spend. |
8.5 |
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Lavinia
Индивидуальный путешественник
Tsukuba,
Япония
17 ноября 2009 г.
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Clean room, comfortable beds, surprised to find a nice, working and Internet connected computer in the room. The staff was really nice, especially the manager. If I had any problems, they solved them. Also, they did not push any trips on me or tried to make me use the hotel services (this can happen in other hotels). This was my 3rd visit to Ha Noi and so far this hotel was the one I felt best at. I stayed previously at the Hanoi Palace Hotel and was harassed to buy a package trip, told the wrong distance to places in the city. No elevator, but they did carry my bags up and down. |
9 |
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Kaoru
Семья со взрослыми детьми
HCMC,
Вьетнам
17 ноября 2009 г.
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Kelven, a Manager of Hanoi Phoenix hotel is so nice. He arranged 3rooms for ourgroup on the same floor. When I asked to give us something to a night staff, but he did no answer 'cause he was playing internet game with head phone. |
7.5 |
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Katie
Молодая пара
London,
Великобритания
13 ноября 2009 г.
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The location was very good - quite near to the lake. The rooms were small but kept clean and our room was quiet and not disturbed by the Hanoi traffic. The rooms in the middle (numbers 2 on every floor) would be fine for solo travellers but were too small for us. Our room was very small (barely big enough for 2 rucksacks and us!!) which meant it didn't feel that comfortable to spend much time in. The bathroom was very basic (no bath/ shower cubicle - just a hose which managed to soak most of the room). |
4.5 |
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Goh
Молодая пара
Kuala Kangsar,
Малайзия
2 ноября 2009 г.
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The room is simple but is really clean and nice!! Good stay! |
8 |
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Krisley
Молодая пара
Port-Louis,
Маврикий
1 ноября 2009 г.
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The staff is very helpful by giving you all the information you need and the location is good. The furniture is very old as well as the room.No lift. |
6.5 |
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James
Индивидуальный путешественник
PORTLAND,
США
31 октября 2009 г.
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First, I think it's a good value for the money. The matresses were not very comfortable because the metal springs were a bit hard (I stayed in 2 rooms and the second was a little more comfy than the first). Other hotels use foam, which are more comfortable. The hotel manager is professional though a bit stoic. However, don't confuse his stoic demeaner with rude or disinterest. Once you engage him in conversation (especially about booking tours!) he's quite professional. The staff got progressively friendlier after I booked a tour of Haiphong and Cat Ba Island, which I would recommend. But there was no pressure to book. They always greeted guests coming down in the morning or returning from a day out. Part of my reason for choosing this hotel was I read it was gay-friendly. When I had a male over-night room guest (a well-dressed, reputable professional with a good job, not some stranger off the street) the staff was not so friendly and made a bit of a scene in enforcing an additional night charge for double occupancy. I explained I had previously talked to the manager and knew about an additional charge, but the desk clerk still had to call the manager late at night to confirm, collect my guest's ID (for security measure), but I felt some resistance and so did my guest. Consequently, my guest didn't want to return to the hotel another evening. I'm unsure if this had to do with us being gay, or this how any over-night guest is treated. |
7 |
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David
Молодая пара
Wellington,
Новая Зеландия
26 октября 2009 г.
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it's location |
6 |
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Malcolm
Группа друзей
Sydney,
Австралия
23 октября 2009 г.
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Rooms thou not luxurious were of a good standard. Breakfast was plentiful and coffee available all day The staff were extremely helpful, they organized trips, train, taxis and airfare all with no hassle and a smile. |
8 |
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Rekha
Пожилая пара
PINNER,
Великобритания
22 октября 2009 г.
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very helpful staff and arranged the trips very well. |
7.5 |
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Damiano
Молодая пара
London,
Великобритания
9 октября 2009 г.
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The staff are amazing, nothing is too much trouble. The free internet consists of 4 computers with good speeds, breakfast has plenty of choice both western/vietnamese and the rooms are very well equipped for the price with proper showers and good a/c. Kelvin the hotel manager and his team are brilliant - they can help sort competitively priced tours, visas and anything else for guests without having to leave the hotel lobby! Highly recommended. Location is good though not in the heart of the French quarter, but only 10min walk away. |
9 |
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Martin
Индивидуальный путешественник
Shepshed,
Великобритания
6 октября 2009 г.
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The Manager, Kevin, and his staff were superb - they welcomed me on arrival and were very friendly and attentive throughout. Nothing was too much trouble and they were able to give directions to the locations in walking distance and clear advice on excursions. The hotel is located in the heart of Hanoi's Old Quarter and you are plunged straight into the vibrant, hectic, fascinating atmosphere of this part of the city. |
9.5 |
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Luc
Пожилая пара
Sydney,
Австралия
3 октября 2009 г.
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I liked the helpful manner of the manager and his staff. Do to our flight being delayed more than 2 hours, we realied we wouldn't arrive at the Hanoi airport until about 10.30 p.m., so we phoned the hotel, and they offered to fetch us from the airport for US$14, and then stayed up late to ensure we got to our room. It was a bonus that they spoke English well. They also had a secure place for our luggage while we were away for a few days on Halong Bay. |
9 |
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Аноним
Семья со взрослыми детьми
Великобритания
29 сентября 2009 г.
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The staff were always extremely helpful and pleasant, providing maps and information as well as tour options. We booked our Halong Bay trip through them and it was good. Our only concern was that we think we paid well over the proprer price for our train tickets to Hue. I would suggest others check the price carefully before booking through them. |
8 |
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Xira
Семья с маленькими детьми
Madrid,
Испания
26 сентября 2009 г.
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The hotel was very clean and had a very home feel. The staff were absolutely fantastic and were able to help us arrange tours and allowed us to shower and rest between tours, even though we weren't staying the night. Free internet and breakfast were really fantastic and staff are more than willing to help with any requests. They were super friendly. |
10 |
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John
Молодая пара
QUEBEC,
Канада
21 сентября 2009 г.
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We really enjoyed our stay at Hanoi Phoenix. The manager, Kelvin is outstanding. A word of caution, touts everywhere; when we arrived at the airport a guy came up to us and asked where we were booked. When we told him he took us to a taxi and it took us to another hotel. The guys from that hotel tried to take our bags in but my BF stopped them and told the driver to take us to Hanoi Phoenix. He pretended not to understand and wanted to be paid. BF had Hanoi Phoenix’s number and called them from the street. All the time the driver was shouting for $25 and the hotel guys were trying to grab our bags. BF spoke to Kelvin at Hanoi Phoenix and passed the phone to the driver. Next thing we were quickly delivered to Hanoi Phoenix only one block away. Kelvin gave the driver a spray and told us to pay $14 only |
10 |
Отзывы гостей отражают личное мнение клиентов Booking.com, ответивших на вопросы анкеты после проживания в отеле. Данные суждения могут не совпадать с мнением Booking.com.
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Hanoi Street Hotel Boasting excellent views of the city, this hotel is one of the tallest buildings in old Hanoi, providing guests with a welcome break from the daily hustle and bustle. |
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