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Newest reviews for Saigon Kim Lien Hotel

  • Karen
      United Kingdom
    December 6, 2013

    Good value room service. Nice for a relaxing night after a long boarder crossing. Very clean and comfortable.

    Staff didn't have great English, but enough to communicate and tried hard.


  • Aileen
    August 13, 2013

    Big and comfortable rooms.

    1. Very poor service by hotel staff. For a 4 star hotel, I would consider the service of the staff at 1 star. Calculation of the amount to be paid was done manually on a piece of paper and only in vnd. Upon requesting that they provide the total in usd, they were not able to do so and we were asked to come back later for the invoice. Upon generating the invoice, the total amount was still in Dong and not in usd. The lady on duty was also showing her unhappy face when we insisted that she converts the amount in usd. We have stayed at other 3 star hotels in Vietnam, all of which would generate the invoice in vnd as well as usd for us without us asking for it. 2. Staff was not honest. Upon asking the staff for directions to restaurants nearby the hotel, they informed us that all the restaurants were very far from the hotel and that the price in the restaurants outside is the same as the price of the restaurant in the hotel. Upon checking the hotel's restaurant's menu, one chicken dish costs at least 200,000 dong while a pork dish costs at least 400,000 dong. We decided to check for restaurants nearby and found a restaurant only 5 mins walk away from the hotel. The total bill for our dinner only came to less than 600,000 for 9 pax.


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