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Score from 251 reviews Very good 8.5/10

Hanoi Pearl Hotel

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Newest reviews for Sofitel Plaza Hanoi

  • Anonymous
      China
    July 23, 2014

    breakfast is good with lots of choice, nice swimming pool, cleaning and comfortable.

    7.1

  • Leif
      Lithuania
    July 16, 2014

    Attentive and polite staff.

    Slow wifi club lounge has nothing to eat in the afternoon and is quite limited in the evening. Little variation of evening food.

    7.1

  • Chien-fu
      Taiwan
    July 14, 2014

    I like the everything about Sofitel Palza, good facilities and location. Swimming pool is good too. Everyone friendly.

    Some spots of hotel WiFi are not good.

    9.6

  • Joy
      Australia
    July 10, 2014

    Staff were very friendly, helpful and extremely courteous when we made requests or reported concerns.

    Inconsistent wifi We used 2 rooms and both showers flooded out all over bathroom floor.

    5.8

  • Phan
      Vietnam
    July 2, 2014

    Nice View

    Small room

    6.3

  • Jayde
      Australia
    July 1, 2014

    The location and service were good, all of our requests were met.

    The "deluxe limousine" we paid $75 for to pick us up from the airport was a sedan, the driver didn't offer a service any better than a taxi driver would have for a fraction of the price. The mini bar was room temperature. The entertainment unit didn't work. The WiFi was constantly non-responsive. Our room key didn't work forcing us to go downstairs to have someone open the door for us. The toilet didn't flush correctly and the shower was incredibly weak. All of these things would be completely forgivable in a generic establishment, however when I'm paying for a 5 star hotel, I don't expect my stay to be generic.

    5.8

  • Matthew
      United Kingdom
    June 20, 2014

    Offer was good, just 100USD/night.

    very tired hotel for a Sofitel, was expecting much more, although hotels in Hanoi are generally older and poorer quality compared to HCMC.

    5.8

  • Thomas
      United States of America
    June 16, 2014

    We enjoyed the fact that the property was not too far from the city and that there was a nice pool for our daughter to play in after a long day of touring.

    I suppose if I had one complain it would be that the staff for the most part does not have proficient English, but this seems to be the case throughout Vietnam.

    6.7

  • Gemma
      United Kingdom
    June 12, 2014

    The swimming pool and fitness room were great and we upgraded to 'Club Sofitel' to enjoy a later breakfast and also 'cocktail hour' in the evening - open bar and canapés for 2 hours every night with a great view of the lake!! Location was good on West Lake with a fair amount of good western restaurants a short taxi ride away. It was also a taxi ride into the old quarter - you wouldn't want to walk on the heat and it was a bit far! The hotel was everything we expected of a Sofitel and staff were friendly. Food in the bar on the ground floor was better than we expected too. Would definitely recommend.

    Nothing really.

    9.2

  • Lan
      Vietnam
    June 11, 2014

    Convenient location, good equipped entertainment

    Food is not very good :(

    5

  • Anonymous
      Australia
    May 26, 2014

    Breakfast, roof top bar, easy to get taxi to Old Quarter

    9.6

  • Alan
      Australia
    May 25, 2014

    Everything was exceptional,can not fault anything

    Nothing

    9.6

  • Sergey
      Russia
    May 19, 2014

    We stayed in a club room which was nice. The location and the view from the room were excellent (near the lake). Friendly staff. Nice restaurant in the hotel.

    Clear see-through doors in the bathroom are a little awkward.

    7.9

  • Anonymous
      Ireland
    May 12, 2014

    - Nice clean hotel, friendly staff

    - Taxi's from hotel were more expensive than taxi's we got off the street

    9.2

  • Anonymous
      Netherlands
    April 20, 2014

    Great location: not in the chaotic old centre but at westlake and within walking distance of mausoleum. Nice view over the lake. Excellect dinner buffet. A number of coffee bars and restaurants nearby if you are looking for another place for a meal.

    Pricing of breakfast is high and often not included in rate. At checkin, staff a bit too pushy in trying to upsell to a club room.

    8.3

  • Andrew
      United Kingdom
    April 8, 2014

    Great location, helpful staff and good value for money

    10

  • Ronald
      Australia
    March 24, 2014

    service was great

    nothing

    6.3

  • Richard
      Vietnam
    March 23, 2014

    Enjoyed Club Sofitel facilities, service,the view and the food. Quality bathroom,separate bath and shower.

    I could not balance the air conditioning flow from lounge sitting room to bedroom.

    9.2

  • Anonymous
      Netherlands
    March 20, 2014

    nice lounge, friendly staff

    the typical French way of making matters too crampy. too many small ornaments in the room.

    8.3

  • Olivier
      Belgium
    March 11, 2014

    A real 5 Stars Hotel Wonderfull lake view from the room Very good price/quality Staff very professional

    Breakfast not included in our room price. We had to go to the center by taxi (too far on foot !) No other tourist restaurants around the hotel

    8.8

  • Bjorn
      Malaysia
    March 8, 2014

    Lake side view very nice. Very comfortable bed and tasteful interior decoration. The cheese platter and wine menu excellent. Walking distance to lake pagoda.

    8.3

  • Dean
      United States of America
    March 5, 2014

    Nice lake view, in-room amenities are excellent, bed is comfortable, breakfast is all you can eat and acceptable.

    Location is at very busy streets.

    9.2

  • Annie
      Vietnam
    February 27, 2014

    Personal service

    9.2

  • Anonymous
      Singapore
    February 21, 2014

    courteous and helpful staff especially the bellboy Thoa and the consiege Coun

    The mattress is not firm enough and needs replacement .There are also parts of the room which needs upgrading. I have stayed in many 5 stars hotels and this hotel does not qualify

    8.3

  • Ruslan
      Vietnam
    February 5, 2014

    Facilities, indoor swimming pool, friendly staff

    Meals are very expensive

    10

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