I didn't really have a bad experience, but the restaurant service was surprisingly a little varied, ranging from excellent to surly. Also, I somehow expected my room in the historical wing to be a little more atmospheric. It had beautiful furniture but was a little dark. Perhaps asking for a quiet room with a view was asking too much, given the busy road out in front.... So the room was quiet, but there was no view, just out to the courtyard. The night before I had stayed in a little boutique hotel in Hanoi with my own rooftop terrace, for a fraction of the cost... Overall, a great experience though.
Wonderful historic hotel with lots of atmosphere, beautiful architecture in a great location, spacious rooms with excellent amenities. The staff are exceptional, attentive, professional, the female concierge very helpful. A complimentary late check-out was a nice touch. The terrace is stylish, food was great, including the chocolate buffet / afternoon tea. Interesting small exhibition in the foyer about the history of the hotel.