Sofitel Legend Metropole Hanoi  

The standard of the rooms were excellent and the staff very friendly and professional.The grounds and facilities are beautiful.I Would highly recommend this hotel. I loved everything about the hotel. Even though it was in the middle of Hanoi the rooms were extremely quiet.

Great hotel with all the service and staff being great the french decore is really great all the way around easy to crab a cab bell boys were all ways helpfull the club bar was a good evening place to hang out good food and service the italian restaurant is the only disappointment but thats a personal thing as i dont like to eat raw meat i asked for the serloin to be returned and they sujjested i try the rack of lamb i asked for medium to well and guess what the chef himself brought it out and asked me to enjoy the medium to well done guess what the only thing that was done was out side in the center going out was raw not even menium rareany way most people like it raw i dont and i am paying to have it my way everything else in the hotelwas great will go again with no regrets

The italian restaurant great place just dont have meat if you like medium or well done but a great place

Great room and ambience

When we checked in we were told that we have been upgraded to the executive floor with acess to the lounge and private butler service as a special consideration. After some time we were told that we have been given the executive floor room but all special previledges were withdrawn. We think witrh the kind of money being charged breakfast should be included.

Great service, atmosphere and ambiente. Good breakfast and reputated in-hotel-restaurants. You get the impression to be in another aera of time especially if you haven chosen the historical wing for your room.

Some rooms (room 309) are quite small but still have their charme.

Staying in the Historical wing was very atmospheric. Lovely old wooden panelling on the stairs, and wooden floors in the rooms. Staff were very attentive

Some japanese speaking staffs are very kind while other staffs are bad as there is a thermometer but some says no thermometer for guests,or concierge says convincingly Ho's house is closed in Friday actually it is open in the morning. I changed room from premium opera to classic.they gave me a very narrow room of classic part even though I paid 25dollars/day in addittion. Staff's English is mostly terrible and French is worst.

Room was fabulous Staff tried hard to please with some significant language difficulties.

Staff ask the right questions - bonjour Monsieur, anything they can do, etc. - but are often unable to understand the response - in either English or French! Restaurant did not fully understand dietary requirements. E.G. despite low fat/low cholesterol requirement provided complimentary french fries! So called "healthy option" included chicken cooked with the skin on. Ordering meals was a bit of a trial but food tasted good.

A truly wonderful historic hotel.

Only my room facing a wall, a little claustrophobic

The Sofitel encompasses Hanoi's charm. It is in the heart of the city within easy walking distance to all the main attractions. The food is superb and the rooms whilst small (old wing) very romantic. It is an oasis of luxury in the mids of chaotic Hanoi and probably the nicest place to dine in the evenings.

The staff seem to be a little bit up themselves. Unlike the usual hospitality one experiences in Vietnam the staff are arrogant and overall not very friendly. Beware the swimming pool is more of a 'pond' feature rather than an actual swimming pool. The pictures are deceptive, it is right on the footsteps of a busy bar/ restaurant and it is unlikely you will feel comfortable swimming unless it is very early in the morning.

Excellent cocktail bar / restaurant Angelina excellent staff

Noisy building work was in progress room design was weird, with bed fully visible from doorway, whereas normally there is some privacy. key card system repeatedly failed to work confusing layout in hotel

Beautiful old world charm. Immaculately presented, very helpful staff & great facilities. Restaruants are great, especially the french one. Location is close to alot of historic sites as it is in the old French quarter of Hanoi and close to Hoan Kiem lake. Would recommend to all that are looking for a relaxing holiday or there on business.

The hotel is renovating one of it's bars behind the pool, however it doesn't really detract from the overall experience of this charming hotel. There was a little noise during the day though from the builders, but most of the time I was either out exploring or by the pool with a beer and was too relaxed to care.

Execlent hotel.

The attention to detail and the high quality of service. This is an exceptional hotel!

It would be nice to have Wi-Fi throughout the hotel