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49 Hai Ba Trung Street, Hoan Kiem, Hanoi, Vietnam – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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Somerset Grand Hanoi's staff speaks: Vietnamese, English
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Tennis Court, Ping-Pong, Sauna, Fitness Center, Hot Tub, Playground, Kids' Club
Food & Drink
Restaurant with Dining Menu, Buffet-Style Restaurant
Room Service, Car Rental, Shuttle Service (free) , Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator
From 2:00 PM
Until 12:00 PM
Cards accepted at this property
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Based on 278 reviews
Value for money
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I was stayed in this hotel many time with my partners and business, hotel rooms are good but reception is not friendly when is i make payment. all are feel bad when is five star hotel but it is receptionist very poor services.
Receptionist make me don't want to come back.
We had a 2 bedroom apartment and it made things so easy for us with a 19 month-old child where we could just set up a cot in the other room. They have a fantastic kids play area, pool and tennis courts. The restaurant downstairs is ok if you're sick of local food or self-catering. Beds were fantastic, best we've had so far in Vietnam. Staff were great when we had to change our plans at the last minute and helped us get or bookings updated.
The Voice of Vietnam was a bad wake up call for our daughter at 6.15am. This seems to be limited to specific apartments though. The location isn't great if you're there as a tourist, being twenty minutes walk from the old town.
Spaciousness Beds View Supermarket & good hairdresser on ground floor
Loads of space. Really handy to have our own laundry. Useful supermarket in same building.
Easy walking distance to Hoan Kiem lake, and many tourist spots. Fantastic facilities in the serviced apartment.
- Rooms - Facilities (gave 4 star because of breakfast - see "dislikes") - Location
Breakfast has little choices and not as good as one would hope for. The dining/kitchen would need to pick up their games on food quality as well as service. No one to show guest to table. The process of getting guests to sign a little piece of paper (as proof of already had breakfast) is a poor process. Why not have someone at the door, sign guest in then show them to their table?
Clean and new. About 10 minute walk to centre of old quarter.
Excellent location.Being a service apartment having a grocery store within the complex is a wonderful idea,
Lobby area could be remodeled to give more friendly and hospitable look
Great location, friendly staff and an amazing suite perfect for all of our needs.
Large size apt, location and friendly staff
Dated building and better breakfast buffet
Bed got nouse
Helpful staff, good location
Noise from traffic as hotel is on a very busy road, also across from hospital
The rooms are spacious so we had wonderful rest at the hotel. The japas restaurant is also quite good and not expensive. Walking distance to the old quarter.
Hotel guests book says that there's a hotel shuttle to the puppet theater but we were told by a staff that there's none then when we inquired and showed the guests book, another staff said the bus has left. Better to provide consistent information.
the space, the location, the daily service of the rooms
there was some confusion and wring charges at the reception when we checked in
service,food,bar and reception people very helpful and friendly.I would rate 8/10.Will stay again and also tell friends
I want say thank you to the service staff who were very gracious and welcoming to me and my family (wife, 12yo boy, 10yo boy and 8yo daughter). The quality of service alone will keep me going back if I ever visit Hanoi again. Lastly, the apartment I got was huge; two bedrooms, huge living room, kitchen, and two toilets. It had all the amenities and appliances one needed, swimming pool, Gym, Spa, Restaurant, Playground.........
Finally the regret is alway electric break down(3 time at a night), unluck i and my kids stuck in dark lift around 30 minute, quite slow solve, but i and my kids accept apologize from area manager because she sincelly and honour........
Walk to tourist area
The large, 3-bedroom apartment was perfect for our family of five adults. It was fully equipped not only with kitchen facilities & utensils, it also came complete with washer and drier, even washing powder! Shows that attention was given to details. The breakfast fast spread was marvellous and it has a large buffet to choose from. Location was good as it was in the city centre. The staff were helpful and accomodating.
Food is good but could be better:)
Everything, seriously could not fault a thing.
Leaving, wish we could have stayed longer.
The apartment was so spacious and everything was perfect. We travelled as a family with my husband and I and our 3 adult children. We were all impressed and would recommend this hotel especially for families staying in Hanoi.
The location is perfect for visiting Hanoi. One supermarket is located inside the hotel, which is very convenient. The rooms are very large, very clean, with a balcon... The fitness center is well-equipped.
The only thing I regret is the bad insulation (noise in street) and the poor equipment of the kitchen.
Breakfast good and comprehensive, good pool facilities and attentive staff. Near the old town
I woke up with a number of bites, had spent time in , Dubai and Cambodia on this trip and did not suffer a similar problem. Specify non smoking, some rooms have been smoked in and the smoke lingers, we had to change rooms
Spacious lounge Helpful staff Very good value Adequate breakfast Nice coffee shop in the basement, but not part of the hogel
Traffic noise Loudspeaker announcements in the hotel vicinity before 7am Hence the need for double glazing.
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