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49 Hai Ba Trung Street, Hoan Kiem, Hanoi, Vietnam – Show map
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256 verified reviews
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Somerset Grand Hanoi's staff speaks: Vietnamese, English
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Tennis Court, Ping-Pong, Sauna, Fitness Center, Hot Tub, Playground, Kids' Club
Food & Drink
Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and charges apply.
Room Service, Car Rental, Shuttle Service (free), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 36 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
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Based on 255 reviews
Value for money
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Food is good but could be better:)
Everything, seriously could not fault a thing.
Leaving, wish we could have stayed longer.
The apartment was so spacious and everything was perfect. We travelled as a family with my husband and I and our 3 adult children. We were all impressed and would recommend this hotel especially for families staying in Hanoi.
The location is perfect for visiting Hanoi. One supermarket is located inside the hotel, which is very convenient. The rooms are very large, very clean, with a balcon... The fitness center is well-equipped.
The only thing I regret is the bad insulation (noise in street) and the poor equipment of the kitchen.
Breakfast good and comprehensive, good pool facilities and attentive staff. Near the old town
I woke up with a number of bites, had spent time in , Dubai and Cambodia on this trip and did not suffer a similar problem. Specify non smoking, some rooms have been smoked in and the smoke lingers, we had to change rooms
Spacious lounge Helpful staff Very good value Adequate breakfast Nice coffee shop in the basement, but not part of the hogel
Traffic noise Loudspeaker announcements in the hotel vicinity before 7am Hence the need for double glazing.
Nice generic hotel with good facilities.
Staff seemed too busy to deal with queries. There was no hairdryer or minibar. We stayed in a two-bedroom apartment and although there were four of us, only four small bottles of water were provided which was not enough for drinking, brushing teeth, etc. The location was in a bit of a no-man's land.
Loved everything here. Apartment had a full kitchen, washing machine and great views over the city. Not far to walk to main attractions or great food. Staff were fabulous, no issues there. Let us store bags for a week before we even checked in!
Nothing at all.
The hotel upgraded us to a better room. Having proper facilities to clean clothes and kitchen facilities was welcome. The hotel staff were quite good, organised us a car for golf, and opened the breakfast area about 10 minutes early when we had an early departure.
Although the hotel is nicely renovated, the common areas are showing their age and have a musty smell
we stayed with a family here and appreciated the size of appartments instead of having just double rooms. The location was excellent, just 10 min walk to the busier central old quarter area. The breakfast was great. Good value for the prize !
Size of the apartment Playground Supermarket in the same building Prompt email response
Had everything we needed. Very spacious and had everything we wanted
The size of the rooms
Great breakfast good variety Rooms where very comfortable lots of room to move around in great pool for the kids didn't get much sun from the surrounding buildings......needs a revamp pretty outdated smells old Location is alittle out of the way from the main market shopping
Staff try to make you pay for what ever you break glasses plates etc drinking cups arnt really good for kids easy to drop......locations is out of the way
Self contained unit with washing machine great service and facilities highly recommended
Good location, nice staff, good facilities, good breakfast
Mini shopping mall at hotel Location Cafe at mall does great food Pool and availability of gym great Service in bar great
We could not find anything we didnt like
Old. Priced as 5 star but is only a 4 star at best. Closeness to French quarters misleading and hotel is actually quite far from the old quarters in a very quite part of town.
Located close to the old town and other attractions were all within safe walking distances. The staff were VERY friendly and helpful. The shop on site catered for our snacking food. Above all the swimming pool was warm and excellent. Worth the visit to this city.
Crossing the road!
Everything! We stayed here for our last couple of nights of our 1 month stay in Vietnam. Staff were excellent, we were personally escorted to our room.. nothing was too hard.. also loved Jaspers restaraunt.. we were very impressed!
It was a bit of a trek to the airport, but the staff arranged a taxi for $15.. So nothing to complain about!
Front desk people were very helpful. They guide properly to find the location of market and eating areas. I was looking for some common medicine but couldnot find in the reception and it was in the odd hours. I suggest they should keep some simple medicine for emergency. Otherwise stay was very good and will give them full credit for everything.
Lift is very slow.
The breakfast range, the spacious apartment, kitchen including handy washing machine, pool and leisure facilities, location.
-The furniture was relatively new. -The kitchen was contemporary and spacious.
-Overall I felt as though I was staying at a 4 star hotel at best. -The walls, door frames and cupboards had A LOT of scuffs, markings and damage. -The traffic was clearly audible with the windows closed, even from the 11th floor -Our washer/dryer did not completely dry the clothes. The instructions on the machine were in Spanish and the instructions given in English were insufficient. -The room service/information booklet had scribbles on nearly all the pages. -The ensuite was so out dated and did not match the rest of the apartment. It may be suitable for a 2 stars hotel, but not a 5 star. -The staff were not as friendly as the 3 star hotels that we stayed at in Vietnam. -The connection and the speed of the wifi was poor.
Location, room, staff... Are good.
Bathroom is not quite good.
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