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254D Thuy Khue Street, Tay Ho, Hanoi, Vietnam – Show map
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68 verified reviews
They speak your language!
Somerset West Lake Hanoi's staff speaks: Vietnamese, French, English
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Outdoor Pool, Grounds, Terrace
Fitness Center, Playground
Food & Drink
Restaurant, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and charges apply.
Room Service, Shuttle Service (free), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Vietnamese, French, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 36 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Based on 68 reviews
Value for money
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The rooms were unkept and poorly maintained . The doors made noise when closing , the elevators were very very small and slow. The Restaursnt was bad and small. The breakfast spread was very poor, there was literally nothing to eat!!
The only thing I liked about this hotel was its location opposite the lake.
The staffs are all not friendly and helpful. They did not smile at all and their service was really bad.
The apartment was spacious and clean.
Location is quite far from the center. Don't catch taxis from the reception. Better call or hail a "Thanh Nga" taxi.
Very spacious room. Full comfort with facilities in kitchen and room. Cleanliness. Vegetarian breakfast. Laundry machine if you need to wash dirty stuff.
Breakfast spread was lousy. Too many tiny flies sitting on the food. Room card holder has been reused for the 3rd time!! (there were 2 other room numbers striked out).
Spacious 2 bedroom apartment
Not close to restaurants,staff didn't speak a lot of English,no tours where offered
The view of the lake and the pool was great
a good hotel located at the center of Hanoi and by the west lake. tax service with reasonable price.
A little off the main tourist spots so taxis didn't always know where they were going
Excellent service from all the staff as they couldn't do enough for you.
Could do better on cleanliness of the pool though I am not sure is it because of the dust in the air.
I like that the apartment is spacious and that it has a small playground for toddlers. Service was excellent, they made special food for my mum who is a vegan.
honestly, nothing, it was excellent for this price range
just besides the big lake, a very quiet area for walking (compared to the rest of the city) Great value for money Swimming pool Nice suite Very good bed
I didn't like that you send pictures of the place we booked but it's actually not the actual place. The picture show a nice balcony and it says fully furnish balcony and it wasn't. There was no place in the balcony for any furniture. We had to stand. I was really desapointed with the balcony. And actually that the same picture that you put at the beginning of your survey. Anyhow, why don't you put the real picture or no picture at all on your booking confirmation?
I like the price and the easy booking.
It was further away from the city (old quarter) than expected and there didn't seem to be any restaurants close by (not that we saw). Some of the staff had very poor English and we found it difficult to communicate sometimes. That said there was one lass who spoke very good English and was super helpful!
The hotel was clean, staff friendly & the little cafe down stairs had a reasonable selection of good
Poor air conditioner. Bad breakfast. No varieties. Quality much below average.Poor service.
good location. All front staff very nice and supportive. good price.
poor air condition , good hotels offer high level air conditioned in room. breakfast is very poor,no varieties ,low quality, hot food also bad. Breakfast staff do not understand services.
good location front staff very supportive good price compared to good hotel
Breakfast is terrible than ever. Also it is hard to get food or drinks after 10pm, although I've imagined there would be a 24 hour room service.
Clean and comfortable for long term stay, assuming that you cook by yourself. Internet is also super stable and fast.
Wifi was a bit hit and miss.
This was the hotel we chose to stay in on the tailend of our 1 month stay in Vietnam. It met all our needs:quiet,great pool and gym,well set up kitchen,bed was very comfortable the staff were great! Plus there was a washing machine so we could do all our dirty laundry!
a bit far from the Hanoi center (though I realize for some it can be actually a plus)
Comfortable, spacious rooms, good wifi, kitchen, washing machine, good price
The shuttle services they offer don't run very frequently.
The property was lovely, nice swimming pool & gym. The food at the resturant was great, good choices for westerners. The location, while a out of the main centre suited me, peace & quiet.
It would have been nice if there were more restaurants within walking distance of the apartment, but taxis are cheap so it wasn't really a problem.
We stayed for 9 nights using the Somerset West service apartment as a base while we did a couple of side trips to SaPa and Halong Bay. We liked the location which is about a 15 minute taxi ride from the center of Hanoi. There are basic food shops around the apartment but we found only one restaurant, Top Chef, which was expensive and not very good. There is a restaurant in the building but we never saw anyone eat there apart from breakfast. Breakfast is included and was adequate but not great. The washer/dryer in the apartment was very useful.
They need re decorate. a bit old looking.
Everything is clean and organized.
Not really any places to eat nearby. Had to taxi back into town to find restaurants.
Modern facilities, lovely staff. Lots of space & great views.
There could have been more fruit at breakfast. The timings for the shuttle service can be improved
The staff were very accomodating and it was easy to arrange transport to get around, including a shuttle service to different locations around Hanoi. The apartments are nicely located so that it was generally quiet.
but your facility does not reflect singapore standard at all!
staff is ok
Dark, damp room that is past its sell by date. Appallingly poor breakfast.
The use of a washing machine on a long trip, pity it had to be changed as it didnt work!
Not much eating (restaurant) options
Nice quiet location with great kitchenette facilities
The hotel is clean but kind a far away from airport.
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