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254D Thuy Khue Street, Tay Ho, Hanoi, Vietnam – Show map
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72 verified reviews
They speak your language!
Somerset West Lake Hanoi's staff speaks: Vietnamese, French, English
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Outdoor Pool, Grounds, Terrace
Fitness Center, Playground
Food & Drink
Restaurant, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and charges apply.
Room Service, Shuttle Service (free) , Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Vietnamese, French, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 36 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 73 reviews
Value for money
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The only thing I liked about this hotel was its location opposite the lake.
The rooms were unkept and poorly maintained . The doors made noise when closing , the elevators were very very small and slow. The Restaursnt was bad and small. The breakfast spread was very poor, there was literally nothing to eat!!
The apartment was spacious and clean.
The staffs are all not friendly and helpful. They did not smile at all and their service was really bad.
Very spacious room. Full comfort with facilities in kitchen and room. Cleanliness. Vegetarian breakfast. Laundry machine if you need to wash dirty stuff.
Location is quite far from the center. Don't catch taxis from the reception. Better call or hail a "Thanh Nga" taxi.
Spacious 2 bedroom apartment
Breakfast spread was lousy. Too many tiny flies sitting on the food. Room card holder has been reused for the 3rd time!! (there were 2 other room numbers striked out).
The view of the lake and the pool was great
Not close to restaurants,staff didn't speak a lot of English,no tours where offered
a good hotel located at the center of Hanoi and by the west lake. tax service with reasonable price.
Excellent service from all the staff as they couldn't do enough for you.
A little off the main tourist spots so taxis didn't always know where they were going
I like that the apartment is spacious and that it has a small playground for toddlers. Service was excellent, they made special food for my mum who is a vegan.
Could do better on cleanliness of the pool though I am not sure is it because of the dust in the air.
just besides the big lake, a very quiet area for walking (compared to the rest of the city) Great value for money Swimming pool Nice suite Very good bed
honestly, nothing, it was excellent for this price range
I like the price and the easy booking.
I didn't like that you send pictures of the place we booked but it's actually not the actual place. The picture show a nice balcony and it says fully furnish balcony and it wasn't. There was no place in the balcony for any furniture. We had to stand. I was really desapointed with the balcony. And actually that the same picture that you put at the beginning of your survey. Anyhow, why don't you put the real picture or no picture at all on your booking confirmation?
The hotel was clean, staff friendly & the little cafe down stairs had a reasonable selection of good
It was further away from the city (old quarter) than expected and there didn't seem to be any restaurants close by (not that we saw). Some of the staff had very poor English and we found it difficult to communicate sometimes. That said there was one lass who spoke very good English and was super helpful!
good location. All front staff very nice and supportive. good price.
Poor air conditioner. Bad breakfast. No varieties. Quality much below average.Poor service.
good location front staff very supportive good price compared to good hotel
poor air condition , good hotels offer high level air conditioned in room. breakfast is very poor,no varieties ,low quality, hot food also bad. Breakfast staff do not understand services.
Clean and comfortable for long term stay, assuming that you cook by yourself. Internet is also super stable and fast.
Breakfast is terrible than ever. Also it is hard to get food or drinks after 10pm, although I've imagined there would be a 24 hour room service.
This was the hotel we chose to stay in on the tailend of our 1 month stay in Vietnam. It met all our needs:quiet,great pool and gym,well set up kitchen,bed was very comfortable the staff were great! Plus there was a washing machine so we could do all our dirty laundry!
Wifi was a bit hit and miss.
Comfortable, spacious rooms, good wifi, kitchen, washing machine, good price
a bit far from the Hanoi center (though I realize for some it can be actually a plus)
The property was lovely, nice swimming pool & gym. The food at the resturant was great, good choices for westerners. The location, while a out of the main centre suited me, peace & quiet.
The shuttle services they offer don't run very frequently.
We stayed for 9 nights using the Somerset West service apartment as a base while we did a couple of side trips to SaPa and Halong Bay. We liked the location which is about a 15 minute taxi ride from the center of Hanoi. There are basic food shops around the apartment but we found only one restaurant, Top Chef, which was expensive and not very good. There is a restaurant in the building but we never saw anyone eat there apart from breakfast. Breakfast is included and was adequate but not great. The washer/dryer in the apartment was very useful.
It would have been nice if there were more restaurants within walking distance of the apartment, but taxis are cheap so it wasn't really a problem.
Everything is clean and organized.
They need re decorate. a bit old looking.
Modern facilities, lovely staff. Lots of space & great views.
Not really any places to eat nearby. Had to taxi back into town to find restaurants.
The staff were very accomodating and it was easy to arrange transport to get around, including a shuttle service to different locations around Hanoi. The apartments are nicely located so that it was generally quiet.
There could have been more fruit at breakfast. The timings for the shuttle service can be improved
staff is ok
but your facility does not reflect singapore standard at all!
The use of a washing machine on a long trip, pity it had to be changed as it didnt work!
Dark, damp room that is past its sell by date. Appallingly poor breakfast.
Nice quiet location with great kitchenette facilities
Not much eating (restaurant) options
The hotel is clean but kind a far away from airport.
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