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14 Tho Xuong Lane, Au Trieu, Hoan Kiem, Hanoi, Vietnam – Show map
Excellent location – rated 9.3/10! (score from 394 reviews)
Rated by guests after their stay at Splendid Star Grand Hotel.
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587 properties in Hanoi
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394 verified reviews
They speak your language!
Splendid Star Grand Hotel's staff speaks: Vietnamese, English
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Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Air Conditioning
From 2:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 15 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 394 reviews
Value for money
Show reviews from:
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Score from 24 reviews Wonderful
Right in the vity centre but far from noisy dtreets- great view on the church snd very helpful staff. Clean and cosy!
Really nice hotel down a nice quiet side street but the staff are what make it. They can't do enough for you and are all very friendly. Highly recommend
They are very helpful and have been great in providing the service. The cab pick up was good and they also helped plan the stay in Hanoi.
location was perfect, walking distance to old quarter and main tourist destinations; all the staff incredibly friendly and went out of their way to be helpful; received welcoming drink and fruit not just on first arrival, but every evening on returning to hotel; beautiful breakfasts, cooked fresh, not buffet style; generous room size, and spotlessly clean; also being in a small lane was away from the street noise, so pleasantly quiet.
Only criticism is that the shower is in the bath and there are no shower curtains, so the water sprays over the floor
Everything from the warm welcome until saying goodbye
The room facing the church. The sound of the bells can be annoying to some people.
Martin and staff went out of the way to make our stay in Hanoi a wonderful experience. This is the second time we have stayed at the Splendid Star in the past 12 months. Martin also helped with our rail trip to Sapa, ensuring we got to and from the station in an effortless manner. We recommend this hotel to all travellers, the staff and service are second to none, location is excellent. The rooms are clean and tidy, breakfast is great with staff always checking to ensure we had enough to eat.
Location, some staff very helpful.
Friendly and helpful staff! Breakfast ist good and much for Choice!
Receptionist - Michelle is very warmth and exceptionally friendly. Helpful and kind person too.
Difficult to find in the alley especially coming back late at night (pass midnight) as all the lights are off and very dark.
Large, comfy beds and very quiet for a central location in a busy city. Fabulous staff who anticipate your needs and go out of their way to help, whether tips for food, sights or cabs. Cannot recommend highly enough.
The hotel was excellent value for money. Nicely decorated and clean. Breakfast was delicious and abundant. The staff were excellent and couldn't do enough for you. Any problems they help to sort it out. They help with suggestions of sight seeing on the area and various tours.
This is the perfect hotel to stay in Hanoi. The rooms are big and clean, the shower is just awesome + the staff is so helpful with everything.
- Breakfast was good - Staff was nice
- We were charge a 10% Government Tax on the final total which was never mentioned anywhere in the booking details (in addition of the 10 % VAT and 5 % service charge which were mentioned included in the price). - They also bounce off the charge to the customer if you pay by card.
Staff extremely helpful getting taxis. Happily Bring breakfast to room as well as complimentary juices and coffees. Have honest info about tours and renting bikes. Felt very secure. Balcony overlooking church, quiet alley. Staff are excellent
Shower not great, nowhere to hang the shower head.
Very good location, close to the city center and the merchant quarter, extremely helpful staff, the front desk guy Martin was just wonderful. I would come back here anytime.
Yet again Martin and the other staff took excellent care of us and provided really helpful information about things to do in Hanoi and how to get to Cat Ba. No hard sell, just genuine advice. We will be staying here again!
We arrived in Hanoi in the early morning following a marathon 2 day travel from China, and though we couldn't check in we were able to have a shower and freshen up, and were even provided with breakfast so we could go out and enjoy the city while our room was being prepared. The facilities are fantastic - the room is beautiful, the bed extremely comfortable, the shower is amazing and everything is scrupulously clean. The staff cannot do enough for you, and special mention must go to the manager Martin who helped make our stay special from the moment we arrived. Breakfast is delicious, offering a good mix of western and Vietnamese dishes, and we were even provided with a bacon and egg breakfast roll to take with us on our departure as we left before the kitchens opened. We were also able to leave our excess luggage at the hotel while we had a few days on Cat Ba island, which we really appreciate. We are really looking forward to spending our last night in Vietnam at this fantastic hotel.
Martin is nice, he gave a really good service even though we only stayed one night in his hotel. I would visit him again if I travelled to Vietnam next time.
Friendliness and helpfulness of staff, location
Staff were attentive to our needs, organising tours and providing options for our daily routine. The staff offered a room on our return from Halong Bay for showers before we caught a train to Hue.
Martin the manager helped us book onward transfers and could not do enough to make our stay special.
Nothing. It was brilliant value for money.
Hotel was brilliant, the rooms were very modern and comfortable. The staff were amazing and helpful with all our requests especially Martin the hotel manager. Overall this hotel was great value for money and I would recommend to anyone visiting hanoi
The church tower bell ringing sometimes
Splendid Star rooms are faultless for 3 star (but Splendid Jupiter rooms are typical 2 star standard imo). Staff ( at Splendid Star, but not at Splendid Jupiter) are attentive, but perhaps a little pushy on the tours side.
On check out had to query the amount as they were charging me an extra $2.50 pn (plus the cc surcharge of course). OK it was corrected, and mistakes do happen. I would have given the benefit of the doubt but for the next thing. I was actually told (without asking) that I'd have the same room on my return from Halong Bay. Instead was put in Splendid Jupiter next door, being told I was getting a better room - nothing of the sort, vastly inferior. No apology, just a meagre total "discount" of $2.50 for two nights, less than the listed difference between the two hotels. Probably wise to shop around for tours, I did.
The staffs are super friendly and very welcoming. The room is a nice size and clean. The location is superb. Highly recommended
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