Saved to 28 lists

Show map Tanoa Tusitala Hotel

Customers who viewed Tanoa Tusitala Hotel also viewed:

Samoa Tradition Resort

hotel Situated among the peaceful native bush in Ululoloa Heights, Samoa Tradition Resort is just a 7-minute drive from central Apia.
Score from 17 reviews Good 7.3/10

Hotel Millenia Samoa

hotel Offering a day spa, a restaurant and a turtle-shaped swimming pool, Hotel Millenia Samoa is just 5 minutes’ walk from Palolo Beach.

Most recent booking for this hotel was yesterday at 20:35

Score from 32 reviews Good 7.2/10

Le Manumea Resort

hotel Featuring a restaurant, bar and outdoor swimming pool, Le Manumea Resort offers air-conditioned suites with a private patio and panoramic views of the Pacific Ocean.
Score from 29 reviews Good 7.8/10

Moanalisa Hotel

hotel A beautiful outdoor pool surrounded by tropical gardens is the centerpiece of Moanalisa Hotel. Guests can enjoy a relaxing massage or dine at the onsite restaurant and bar.

Newest reviews for Tanoa Tusitala Hotel

  • Anonymous
      Canada
    August 15, 2014

    Rooms were spacious and clean. Service slow although lots of staff, more traning needed. Not 5 star.

    Lack of towels in a regular basis. Staff nit trained in everything they need to know. Not a can do hotel.

    8.3

  • Dennis
      New Zealand
    August 15, 2014

    Good comfortable rooms. Staff always friendly, approachable and willing to meet your requests. Is central to Apia making access to transport and businesses easy.

    Unable to adjust the air conditioning unit temperatures. Controls were set anywhere from 16 deg C (very chilly) to 25 deg (cooler than outside at least and just comfortable). We had a nice room overlooking the rear gardens. However this was spoilt somewhat by the annoying deep base "music" coming from some night club nearby until late at night.

    8.3

  • Kay
      New Zealand
    July 30, 2014

    We were impressed at being welcome to remain poolside after our check out and then have the manager approach us offering the use of a room to shower in before catching our late night flight. For this alone I would recommend the Tanoa but generally apart from the check in and settlement issues it was a very pleasant place to stay

    Not getting the type of room we booked and having to ask for what felt like a reluctant change. Being charged for breakfast that was in fact included in the rate and again having to complain at the desk. No water on check in.

    7.9

  • Paul
      New Zealand
    July 30, 2014

    Great place to start our Samoan holiday. Close to town. Kids loved the pool. Food was good. Service friendly.

    The pool was in need of a little TLC - the tiles were conk b off and a number of us cut our feet on broken tiles.

    7.9

  • Sonja
      American Samoa
    July 25, 2014

    The staff were a pleasure to deal with and always did their best to accommodate our requests. The breakfasts were choice!

    The pool tiles by the steps are very sharp so younger members of our group kept getting cuts. The towels could be better.

    7.9

  • Michael
      New Zealand
    July 25, 2014

    Location

    Dirty bed linen , over priced, forgot to replace face cloths, door card kept failing , no remote for the air conditioner

    5.4

  • Fiona
      New Zealand
    July 21, 2014

    Location excellent Great pool Clean nice rooms Good breakfast buffet Staff friendly Good value Accommodating and helpful when our flight cancelled

    Not much information volunteered about local sights Very slow reception to check in and out

    9.6

  • Anonymous
      New Zealand
    June 5, 2014

    Food was very good

    Over charged my credit card charged usd not wst

    5.4

  • Michael
      Switzerland
    May 24, 2014

    Quiet environnement , close to the city center. The personel at the bar was very nice.

    Nothing

    7.1

  • Anonymous
      Switzerland
    May 17, 2014

    Location close to town. Clean rooms in samoan standard. Nice pool and setting

    Inefficient and lazy staff, noisy kitchen and staff during night, ridiculous expensive and no real value for money.

    4.2

  • Anonymous
      Australia
    May 7, 2014

    going back home to relax and as a australian born samoan, its sad because just because your samoan they treat you like a local. I pay same money as every one else so I feel you should be treated same way. it is so sad which I had to book somewhere else.

    attitude of staff towards me being samoan. they run to white people with smiles but just looks past me. I had stuff taken from room which I never got any feedback.bb on where my property where.

    5.4

  • Bronwyn
      New Zealand
    May 5, 2014

    The management and staff were nothing but outstanding. We had our twins 14th birthday celebration and they couldn't do enough. When we arrived the water pump was broken so we were shouted a free lunch in the restaurant as an apology. It was fixed no long after and all back to normal.

    We planned to be at the hotel for our twins 14th birthday and had lots of other families joining us for lunch around the pool with the intention of lounging around until out flight later in the evening. We arrived the afternoon before to find that the main pool was closed for maintenance. This was more than disappointing as we had chosen this hotel specifically for the pool area. In the morning it was closed again, and we were told it wouldn't be open until 4pm that afternoon. Like I said, we had everyone there for lunch and the kids wanting to swim. They swam in the small pool but Chili (birthday girl) cut her foot quite badly on one of the broken tiles on the bottom of the pool. I think they need to time their maintenance better - and look at the upkeep of the tiling in the small pool.

    9.2

  • Janne
      New Zealand
    April 18, 2014

    Lovely setting and convenient location.

    The check in was slow and bumbling, no one seemed very sure of due process. We spent a restless night with a very loud air conditioner in our room. Tanoa Tusitala's policy of charging an extra 5% for using a credit card is downright unethical. I would not stay here again because of this. A cash ATM at the front desk to encourage guests to pay cash is not cool!

    5.8

  • Stephen
      New Zealand
    December 22, 2013

    Central and quiet

    Room was not ready on Arrival at 1am it was not made up from previous guest and no other room was available on check in, very disappointing first impression of the hotel and Samoa the Air conditioner was leaking water inside the room and water had to be soaked up with towels to stop flooding .

    5.8

  • Ross
      Australia
    September 20, 2013

    There was nothing bad about my stay. Loved it!

    No complaints

    10

  • Gretel
      Australia
    September 7, 2013

    The hotel was nice and clean. The service was great. And the people there were kind. I had fun staying at this hotel. Maybe next time I come I'll stay there.

    Nothing.

    10

  • Katie
      New Zealand
    August 26, 2013

    The room was clean and pretty

    The food I ordered for room service was the worst i've ever had!! The springs in the mattress dug into my body all night specially my back... The most uncomfortable bed in a hotel that I have ever slept in. Very disappointing!!

    5

  • Mona
      Australia
    July 31, 2013

    *Friendly waiting& housekeeping staff *Clean rooms *clean preparation of meals (didn't get food poison) *Music everyday, great choices of musicians *Great ambience at Deck Restaurant

    *Your billing system is shocking! Human error in calculations is unacceptable and the Deck Bar till did not reflect the advertised menu price of a Sav Blanc. *Deck Bar closing too early! Most of us are 3 hours behind Samoan time and 11pm is really 8pm and not ready to leave a good environment for further business discussions or entertaining local guests *Menu could be changed slightly for variety to accommodate guests who stay there for more than a week

    8.3

  • Lyn
      New Zealand
    July 21, 2013

    The location was great - walking distance from the main part of Apia, the staff were typically really friendly and helpful, service was usually prompt, the rooms were nice - clean, air-conditioned and mostly fresh.

    Sometimes it was a little hard to communicate with staff, we always had to wait for the computer when checking in or out, and the pillows in the room we had on our first night smelled like sweat.

    7.9

  • Brian
      New Zealand
    July 15, 2013

    Rooms were nice and clean and comfortable. Pool nice. Bar area in the evening is nice.

    The breakfast was an issue in terms of what was on offer as well as venue. I found the breakfast limited in its offering and the venue was small relative to the size of the hotel. It got very crowded very quickly at certain times and the service levels dropped off noticeably.

    7.5

  • Aston
      New Zealand
    July 9, 2013

    very peaceful and relaxing

    experienced some poor service from the food department, some items and services over priced and mainly some staff members very lazy, tired and sad looking.

    5.8

  • Camilla
      Australia
    July 8, 2013

    I love everything about Tanoa. Beautiful resort. Friendly staff. Amazingly clean. Also when I had made my booking everything went well. Definitely recommend this hotel to anyone looking for a place to stay in beautiful Samoa

    Food is a bit expensive & not worth the money

    10

  • John
      New Zealand
    July 5, 2013

    good location for business, friendly staff

    more training required for staff selection for breakfast limited

    7.1

Close map