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Tanoa Tusitala Hotel
Beach Rd, Sogi, Apia – Show map
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17 properties in Apia
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28 verified reviews
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Tanoa Tusitala Hotel's staff speak: English
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Outdoor Pool (all year), Grounds
Tennis Court, Golf Course (within 2 miles), Spa, Massage, Library, Playground
Food & Drink
Bar, Restaurant With Dining Menu, Special Diet Meals (upon request)
Wired internet is available in the hotel rooms and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Babysitting/Child Services, Laundry, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Air Conditioning
From 1:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 25 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Tanoa Tusitala Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that there is a 5% charge when you pay with a credit card.
Based on 28 reviews
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Rooms were spacious and clean. Service slow although lots of staff, more traning needed. Not 5 star.
Lack of towels in a regular basis. Staff nit trained in everything they need to know. Not a can do hotel.
Good comfortable rooms. Staff always friendly, approachable and willing to meet your requests. Is central to Apia making access to transport and businesses easy.
Unable to adjust the air conditioning unit temperatures. Controls were set anywhere from 16 deg C (very chilly) to 25 deg (cooler than outside at least and just comfortable). We had a nice room overlooking the rear gardens. However this was spoilt somewhat by the annoying deep base "music" coming from some night club nearby until late at night.
We were impressed at being welcome to remain poolside after our check out and then have the manager approach us offering the use of a room to shower in before catching our late night flight. For this alone I would recommend the Tanoa but generally apart from the check in and settlement issues it was a very pleasant place to stay
Not getting the type of room we booked and having to ask for what felt like a reluctant change. Being charged for breakfast that was in fact included in the rate and again having to complain at the desk. No water on check in.
Great place to start our Samoan holiday. Close to town. Kids loved the pool. Food was good. Service friendly.
The pool was in need of a little TLC - the tiles were conk b off and a number of us cut our feet on broken tiles.
The staff were a pleasure to deal with and always did their best to accommodate our requests. The breakfasts were choice!
The pool tiles by the steps are very sharp so younger members of our group kept getting cuts. The towels could be better.
Dirty bed linen , over priced, forgot to replace face cloths, door card kept failing , no remote for the air conditioner
Location excellent Great pool Clean nice rooms Good breakfast buffet Staff friendly Good value Accommodating and helpful when our flight cancelled
Not much information volunteered about local sights Very slow reception to check in and out
Food was very good
Over charged my credit card charged usd not wst
Quiet environnement , close to the city center. The personel at the bar was very nice.
Location close to town. Clean rooms in samoan standard. Nice pool and setting
Inefficient and lazy staff, noisy kitchen and staff during night, ridiculous expensive and no real value for money.
going back home to relax and as a australian born samoan, its sad because just because your samoan they treat you like a local. I pay same money as every one else so I feel you should be treated same way. it is so sad which I had to book somewhere else.
attitude of staff towards me being samoan. they run to white people with smiles but just looks past me. I had stuff taken from room which I never got any feedback.bb on where my property where.
The management and staff were nothing but outstanding. We had our twins 14th birthday celebration and they couldn't do enough. When we arrived the water pump was broken so we were shouted a free lunch in the restaurant as an apology. It was fixed no long after and all back to normal.
We planned to be at the hotel for our twins 14th birthday and had lots of other families joining us for lunch around the pool with the intention of lounging around until out flight later in the evening. We arrived the afternoon before to find that the main pool was closed for maintenance. This was more than disappointing as we had chosen this hotel specifically for the pool area. In the morning it was closed again, and we were told it wouldn't be open until 4pm that afternoon. Like I said, we had everyone there for lunch and the kids wanting to swim. They swam in the small pool but Chili (birthday girl) cut her foot quite badly on one of the broken tiles on the bottom of the pool. I think they need to time their maintenance better - and look at the upkeep of the tiling in the small pool.
Lovely setting and convenient location.
The check in was slow and bumbling, no one seemed very sure of due process. We spent a restless night with a very loud air conditioner in our room. Tanoa Tusitala's policy of charging an extra 5% for using a credit card is downright unethical. I would not stay here again because of this. A cash ATM at the front desk to encourage guests to pay cash is not cool!
Central and quiet
Room was not ready on Arrival at 1am it was not made up from previous guest and no other room was available on check in, very disappointing first impression of the hotel and Samoa the Air conditioner was leaking water inside the room and water had to be soaked up with towels to stop flooding .
There was nothing bad about my stay. Loved it!
The hotel was nice and clean. The service was great. And the people there were kind. I had fun staying at this hotel. Maybe next time I come I'll stay there.
The room was clean and pretty
The food I ordered for room service was the worst i've ever had!! The springs in the mattress dug into my body all night specially my back... The most uncomfortable bed in a hotel that I have ever slept in. Very disappointing!!
*Friendly waiting& housekeeping staff *Clean rooms *clean preparation of meals (didn't get food poison) *Music everyday, great choices of musicians *Great ambience at Deck Restaurant
*Your billing system is shocking! Human error in calculations is unacceptable and the Deck Bar till did not reflect the advertised menu price of a Sav Blanc. *Deck Bar closing too early! Most of us are 3 hours behind Samoan time and 11pm is really 8pm and not ready to leave a good environment for further business discussions or entertaining local guests *Menu could be changed slightly for variety to accommodate guests who stay there for more than a week
The location was great - walking distance from the main part of Apia, the staff were typically really friendly and helpful, service was usually prompt, the rooms were nice - clean, air-conditioned and mostly fresh.
Sometimes it was a little hard to communicate with staff, we always had to wait for the computer when checking in or out, and the pillows in the room we had on our first night smelled like sweat.
Rooms were nice and clean and comfortable. Pool nice. Bar area in the evening is nice.
The breakfast was an issue in terms of what was on offer as well as venue. I found the breakfast limited in its offering and the venue was small relative to the size of the hotel. It got very crowded very quickly at certain times and the service levels dropped off noticeably.
very peaceful and relaxing
experienced some poor service from the food department, some items and services over priced and mainly some staff members very lazy, tired and sad looking.
I love everything about Tanoa. Beautiful resort. Friendly staff. Amazingly clean. Also when I had made my booking everything went well. Definitely recommend this hotel to anyone looking for a place to stay in beautiful Samoa
Food is a bit expensive & not worth the money
good location for business, friendly staff
more training required for staff selection for breakfast limited
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