Blue Waters Hotel    

The food was great...

Nothing

facilities

no bath for baby. unfriendly front desk staff

the staff are friendly and helpfull, we like the new blue dolphin lounge we will recommend this hotel,its clean ,comfortable good food, and excellent value we will be back ! thank you for a lovely holiday

nothing

I thought it was extremely well run the staff was friendly and helpful.

The food on the room service menu was oily and I sent it back.

the beach

no free wi-fi in rooms!

Excellent Location

No Parking

the breakfasts were lovely and excellent value for money.

I paid booking .com full price of stay and then i had to pay additional at hotel when checking in and have still not been refunded.

the view and location. approachable staff

the late check in.

Well situated Hotel, Friendly and efficient staff. Excellent, neat and tidy accommodation. Wonderful Breakfast provided. Highly recommended

location

cockroaches in room difficult access to basement parking from foyer - they did not have access cards one-way entrance to basement parking was inconvenient they locked us out at 8:30am on day of departure

The refurbished room on the 13th floor is a big improvement. The new location of the bar is very good with a nice vibe. The previous bar was more like a funeral home

I think the parking fee a bit high and I had 1 night in a room that has not been refurbished. Very old fashioned and old looking, but I realise that it takes time to do all the rooms

we really like the hotel, the food were good and the staff was very friendly. hotel is old but really clean and neat. we love the sea view.

we were on the 3th floor but we had a very bad night, the people above us on the 14th floor fight the hole night, at the early morning they break the bath window

The staff at reception were very unfriendly and did not give you any information when you checked in. My special request for a double bed was not taken into account and the staff at reception blamed everything on housekeeping. Your housekeeping department is poorly run as we had to ask for towels, tea, coffee, stirrers as nothing was replaced. I definitely would not recommend this hotel to anyone.

The new restaurant and bar area on the ground floor.

The hotel room looked very old and delapidated and had a horrible musty smell.

The location is fantastic, the views spectacular. The staff were friendly and helpful. The breakfasts were really good as were the bar meals. Value for miney!!

The fact that the swimming pool was not available due to renovations, this should have been made known on the website as this was one of the main reasons we booked this hotel

Nicely situated with a beautiful sea view. Our stay was too short to be able to visit the surrounding sites. Staff were friendly and the casual lounge/bar was vibey.

The bathroom floor was not clean and I think the carpets should be replaced.

The promenade starts in front of the hotel

When I made the booking the pictures that were displayed on the web were the new look of the rooms.the rooms that were offered were the old rooms at the special pricing.had to pay extra for upgrade to new renovated room- felt cheated.

View close to the sea, quiet, reception staff super, security

Carpet dirty

Loved clean modern rooms, thought breakfast offering was great and staff very friendly

Small matter. I had never seen the system where a card is placed in the slot inside the room to activate the electricity. Felt we should have been told about this when checking in.

Breakfasts were great! Staff very friendly and helpful. COmfortable bed. Awesome location.

Looks old and in need of refurbishment. Permanent stains on the sheets, wood cracking/peeling, and carpets look old and worn.

Been staying at BW for 12 years.It is the best value in Durban.The new rooms are great with walk in shower.Bed is comfortable.

The bedside lamps weren't working . Mgr on duty did not know how to fix them.missed Sky news and/CNN.

The breakfast was great. Thank you

The two single beds in my room.

Comfy atmosphere Mostly clean Variety at breakfast Hosekeeping very accommodative

Unfriendly reception Roaches in the bathroom (1721) Noisy parties on the 18th floor that caried through the night

Friendly staff. Proximity to beach.

Although friendly, staff seem to be somewhat eccentric (cleaner forgot to provide towels for 6 days in a row).

the luxury of th accom the friendliness of the staff.The location of the hotel.

travelling through the city to get to hotel