Some confusion arose in the area of transportation to and from the airport. The front desk/whoever arranges for such things was not organized or clear in conveying information. I was originally told I could charge the fares to my room, but once at the property I was told I must pay cash. NOT a good start to things. The departure was equally disorganized and confusing, with someone going in and packing up my room-- even though there was a "do not disturb" sign on the door because the front desk told him to (in order to get to my things out to my ride, I guess).
Again the issue of charges was not clear at that point either. Unfortunately, neither the beginning, nor the end of my visit, were handled professionally.
The location is terrific, as it is directly across from the Aquarium, the hop-on hop-off bus, and The Watershed (which houses many wonderful craftspeople and their wares). It is only a three-five minute walk to the V&A Waterfront proper. The facilities offered in this restored prison are both modern and historic, and the rooms are pleasant, with excellent features such as separate (and long) bath tub and large tile shower, refrigerator, wall-mounted TV and a larger than usual in-room safe. My room was quiet, had a courtyard view and felt safe--important for this female solo traveler. Around the corner from my room was a lounge area, offering more seating/work space. There are also coin laundry facilities available on the guestroom floors.
Although this is right at the Waterfront, if you wanted to just stay in house, there are walkways around the hotel and there is a restaurant available right on the property. Overall, an excellent value, especially if you enjoy leaving your car at the hotel and exploring by foot or local transportation.