Coastlands Umhlanga Hotel and Convention Centre    

friendly staff

The breakfast selection is very poor. One expects to have cold meat, smoked salmon etc as part of their breakfast at a 4 star hotel. There wasn't even a piece of ham for breakfast.

Hospitality, food

Comfort in our family room.

beautiful hotel. good facilities

high price, lesser number of lifts, room service little slow

I am satisfied with every thing during my stay

No designated smoking area

Stunning decor freindly staff

The lifts are overrun at night time room service food is very bad

Rooms where spacious and clean.Food was excellent and the service from the waitor/s was top notch.

Reception staff could learn a thing about customer service from the waitors.I Had complained about a few lights not working and the tap that was attached to the basin was broken but it never got attended to during the duration of my stay.

Rooms / luxurious feel

Restaurant does not match hotel standard

Rooms were large and very comfy. Breakfast was fantastic

No Porters from parking to reception which is on the 4th floor

food, rooms staff.

incompetent staff at reception. took 15minutes to charge credit card. had an urgent meeting to attend.

The service is excellent as is the food and the rooms.

Small things that I have complained about before- no cold water and ice in the rooms. Please put a warning in the drawer above the bar fridge that this drawer becomes like an over so do not put anything in there that can melt.

Gordan at the restaurant was very friendly. The Beautiful view.

Long time to get service. Lack of options at the bar. Empty bar fridge. Dirty windows. Tv that fails to work. Not enough coffee/milk/sugar sachets. Shower gel not replaced once used up. &Quot;Do not Disturb" sign falls off door handle. Room not redone by the afternoon. No whiskey glasses at bar (used up for function). No wine/whisky glasses in room. Tiny coffee cups. Unfriendly front desk.

Everything!

I loved the room and the breakfast was great.

We had to phone four times to try and get a food menu for the room. It only came once i went and bought take out.We phoned three times to get dessert for the room which never came. I had to go down to reception and speak to the F & B manageress in order for me to get the dessert.

Big comfortable bathrooms n beds.

Parking tickets a problem,for guest .... InconvenientBhamjee to go to the 4th floor to have it stamped every time you go out. Didn't have a do not disturb/make up the room sign on the door for the last 4 days. As a result cleaning staff used to knock on the door very early (disturbance) to find out if they could make up the room. Dissapointed that there weren't hoses for the toilets. Had to wait a while for lifts ... Sometimes.

Certain sort of service was great , My breakfast service was fantastic with the staff around and they assistance.

I arrived early in durban and called the Hotel for an early booking if possible , I understood there wasn't any rooms available , However there was no effort in trying to arrange one for me or give me a call once a room was ready knowing that I called . When I booked the room I requested for a certain bed and was not done , They had to convert the room while I was in there and did not offer to move me to another room that had what I wanted. I requested for a porter to take my bags up , I waited 20 mins and thereafter i had to take the bags up myself . The porter only got to me on my way up. There responce time when called for something would only take place after i make the 2nd or 3rd call , the lighten in the place was poor , especially when certain lights was not working.

The rooms are modern and spacious. The hotel is nicely sittuated and nice seaviews from dining area

Seafood buffet and food was realy nice but service levels was not always the same with waiters

Staff,very efficient and profesional

The lifts and the fact every time u exit u need go to reception to scan your parking ticket.Much of an inconvinience.

Hotel rooms modern and clean. Breakfast good with good variety

Poor service. Waiters unattentive. Had to ask 3 people to remind front desk that waiting for porter at car to take luggage to room Bakery at breakfast poor

nice setting; great staff; lovely views; clean;generally above average.

Aircon poor; pillows; basin tap bad design; could do with a few more electrical plug options.

Modern.

Buffet Breakfast was 't on par Black interior designed suites - made me want to escape from my room. Staff were unexperienced Not a 4 star quality hotel

Service received from the staff members was below par in all aspects - very disappointed. Won't recommend or return to the hotel in a hurry

Staff very friendly and helpful Rooms are also cool and well designed Service was tops

Restaurant food was not great

Halaal breakfast, size of the room.

The big shower

Noise from adjoining bathrooms