Arrived with the room not cleaned 100% to five start standard. (hair on the floor in bathroom, balcony with cigarette buds, champagne bottle tops, bottle tops next to the minibar in the room)
No slippers or bath robes.
Broken items in the room like hand shower, light, toilet door.
Dust: on lights, blinds, cupboards, etc.
Dirty glasses in the minibar.
Satellite channels not always working.
Carpets to bathroom fraying with strings as it's coming undone.
We stayed in Dock House 2 years prior, everything was really good and much better % start standards, however things have deteriorated and no longer 5 start I'm afraid.
Sadly so because it could be fantastic if more care and follow up is done.
Justine was excellent and so was Jarred.
Location is great as well.
Like the breakfast menu, great choice with good products.
Easy going atmosphere.
Action when things are highlighted.